Anyone else have a disappointing delivery experience?

[Zeusy Zeus]

I'd say from reading many posts on deliveries and of course having my own in March, the delivery experience has not been great for many if looking at it in terms of finding QC issues. The experience was great if you look at it by not having to go to a dealership, being greeted by polite service center works. We are currently in the Rivian ramp up phase, we have been for over a year. These QC issues will continue until the ramp up is over and they reach a steady state and work out all their kinks. I would say we are at least a year out from that.

What you will likely get more frustrated by now is the long wait times for service to fix QC issues. I have no idea when that will start to resolve as deliveries are far exceeding service capacity, with what seems to be limited investment in opening new service centers.

Thank you for your response. I agree with you completely and it has made me realize that maybe Rivian isn’t the right fit for me at this point in time. As an investor and long supporter of Rivian I may have had my expectations a little high. I was willing to look past a lot of issues but taking delivery of the vehicle in that condition makes me feel I’m purchasing a damaged product and that’s not something I can personally live with. The vehicle is $87k and while it may not be luxury it’s an expensive vehicle.

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[Zeusy Zeus]

? ?

For clarification I’m a stock investor that’s underwater on Rivian and I’ve been hyping up this company to everyone I know and have spoken to for over 2 years now.

 

[Lisa & Bob]

We picked up our R1S on Friday, November 17. The vehicle was in very good condition. The only complaint we have is the too brief “operating” introduction. We had a total of 45 minutes which about half was trade in, state registration, payment. It would be nice to have time for an explanation of functions. For instance the next morning the windshield was dew covered. In the dark I struggled to figure out how to operate the wipers. It would have take ten seconds for the rep to show their operation. Even though I’m old I’m fairly adept with technology. Driving the Rivian is essential operating a motor vehicle with a computer. So Rivian needs to spend time with newbies at the time of delivery.

 

[Davethadog]

It should be clean, you’re right. You also need to go touch some grass.

 

[Zeusy Zeus]

Meh. These seem like pretty minor issues. I get wanting your new car to be perfect but the diva attitude (“make this perfect for me or lose me as a customer”) is a bit much. I had a few minor issues at delivery but just noted them and they were easily fixed at my first service appointment.

Man what? What are you talking about? Don’t quote people unless you know what you’re talking about. I said “I told the SC lead that next time I come back if the vehicle isn’t at the condition it should be at pickup that I’m moving on from Rivian. “. By no means is that “perfect”. That’s having standards. I’ve bought vehicles in the past and I would expect that from anyone buying a vehicle from a reputable brand. By offering me the car in that condition they are admitting they have no business selling vehicles at SC’s and makes them look behind the competition. I’ve never heard of this type of experience from any other manufacturer. Before you go around calling people names make sure you know what you’re talking about.

 

[Zeusy Zeus]

Www.rolls-roycemotorcars.com. buy one of these if you're going to nitpick a vehicle this much.

lol I can buy a Ford tomorrow and it won’t be anywhere near that condition. So scratches and marks everywhere is the norm I take it? Sorry to admit that your beloved auto company is failing its customers. I know it hurts.

 

[Zeusy Zeus]

Mine was worse in many ways. I took delivery and they fixed it all during the next available service visit.

Can you elaborate? What was your experience? This is exactly the type of responses I was looking for. Thanks for contributing to a discussion and not just calling people divas and acting like a high school kid.

 

[Zeusy Zeus]

I would say mine was significantly better but did have a few spots that needed service center correction.

But my delivery experience was awesome. Couldn't have been happier with the delivery team at Rivian.

Man I’m jealous I really am. Thank you.

 

[Donald Stanfield]

lol I can buy a Ford tomorrow and it won’t be anywhere near that condition. So scratches and marks everywhere is the norm I take it? Sorry to admit that your beloved auto company is failing its customers. I know it hurts.

Not when you get your microscope out with these penny ante BS complaints. Ask @Count Orlok how well his Lightning delivery is going.

 

[Zeusy Zeus]

After going through the whole panel gap issues, then vehicle getting damaged further during the service visit, I think Rivian needs to do a better job at the manufacturing level. The SC should not have to waste so much time and money with these issues. If Rivian did that, the SC could concentrate more on fixing scuffs, and paint imperfections that just happen during transport. In our case, everything has been fixed to our satisfaction, and service staff have always taken care of us. Since Rivian appears to be getting a lot of customers that bought an R1 as their most expensive vehicle purchase ever (me included) and an equal number coming from luxury brands, they have the tough task of making everyone happy. Not easy...

I absolutely agree they do seem over their heads a little but the consensus seems to be they are growing and improving so let’s hope that continues. It sucks to have the SC have to fix these issues I know it’s not an easy task but as a customer it seems counterintuitive to buy something that I later have to get fixed. If the process is this bad from the beginning what does that say for my future with this company? I have to bring my car into this SC for repairs? Yikes. Perception is reality and they shouldn’t allow these vehicles to roll off their lots in these conditions.

For everyone who thinks I’m overreacting. Then why did they apologize and promise to make it right? If that was the case they would just give it to someone else.

 

[R1Tom]

Man I’m jealous I really am. Thank you.

I got lucky. I agree with you that a vehicle should be delivered to an new owner in the way that RJ would be proud. And I'd be willing to bet....many of your issues would not make him proud.

Rivian is simply grew faster than they can handle, but my hope is that they stick with their intent to improve and hopefully not think this is acceptable.

 

[Silver9k]

I didn't read through all of the responses, but I am also shocked at the amount of koolaid drinking going on here.

We also had a poor experience back in September. I haven't posted yet as we are waiting for and giving Rivian the opportunity to fix it. It is not being addressed the way we would like, but it is going to get fixed. FYI this is our second Rivian, I took delivery of an R1T over a year ago (which we still have). That experience was good overall, and it feels like Rivian as fallen on it's face in regards to service.

That said I agree with you, this company needs standards. I've "joked" with friends about how this is an expensive vehicle, but do I expect Rolls Royce level of service? No. Do I expect Porsche level of service? No. Do I expect Audi/BMW/Merc level of service. NO. Do I expect Mazda level of service? YES. But Rivian is not even close, honestly I believe I'd receive better service from Hyundai or Kia, we've never owned one....but have owned Honda, Mazda, Toyota, Mini, Ford, Nissan. Had better experiences with every one of those companies. I get that Rivian is a start up, but they are not going to grow to a level where they can sustain themselves based on current actions. While the koolaid here is apparently strong, it is representative of a small number of people, and small enough that if Rivian can't get there ish together, they aren't going to grow. Adventure vehicle or not, it is expensive, figure out how to give Mazda level of service and they might just be ok.

 

[Lisa & Bob]

We picked up our R1S on Friday, November 17. The vehicle was in very good condition. The only complaint we have is the too brief “operating” introduction. We had a total of 45 minutes which about half was trade in, state registration, payment. It would be nice to have time for an explanation of functions. For instance the next morning the windshield was dew covered. In the dark I struggled to figure out how to operate the wipers. It would have take ten seconds for the rep to show their operation. Even though I’m old I’m fairly adept with technology. Driving the Rivian is essential operating a motor vehicle with a computer. So Rivian needs to spend time with newbies at the time of delivery.

This was at the San Diego service center. We were impressed with the quality of all the personnel.

 

[Redline]

You can clearly tell Rivian is ramping. This place used to be a fun place to chat to those few who had R1s, and those of us waiting.

Now, I’ve even noticed the admin have backed away. It’s become this crazy place for those few who are upset, to rant. Basically the Facebook but for those who know and care what Rivian is/does.

With that said, I’d be upset at a couple of those thinks that OP was mad about, but water spots? Come on…. You lose us when you complain about that.

Do what the rest of us did…make a ticket, you can continue to add things to your liking, and have them correct it. If not, don’t let the door hit you on the way out…you can take your attitude with you.

 

[Rivdog]

lol I can buy a Ford tomorrow and it won’t be anywhere near that condition. So scratches and marks everywhere is the norm I take it? Sorry to admit that your beloved auto company is failing its customers. I know it hurts.

Highly recommend you go find that Ford to buy. As someone who ask owned several Fords - good luck.

You came on a forum to complain about a one-off situation and are mad that everyone didn’t come to your side with pitchforks. I can’t even see the defects in your pics. Admittedly, I didn’t delve into them in extreme detail, but if the watermarks are so significant, I wouldn’t need to. I also recommend looking to Porsche or Rolls Royce, as I feel like those vehicles might meet your standard better than Rivian.

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