Richmond Service Centre Excellence

[NorthVan57]

Just got my R1S Nov 9, took it to Seattle next day for Canadian thanksgiving weekend, was fantastic drive there in nasty stormy weather, nasty rain and wind, but felt very safe in Rivian, on way back monday somehow got nasty rock in windshield, it made massive crack by next morning, reported it via rivian phone ap; got in for replacement within a week, dropped it off yesterday, also asked about spare tire which I had on my preorder, they installed in trunk and honoured pre price hike cost, gave me Uber credit to go to work and home etc, picked it up today, looks great, service was smooth and fast, very happy with customer service! But note to other owners, ICBC will make you pay up front and then make claim for windshield for reimbursement, they also only pay labor rate 50/hr, whereas rivian service labor rate much higher so if you get a rock chip, try to repair it before crack appears, will save you lot of money.

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[cbrcanuck]

I just had mine replaced there this week also. Will be submitting the ICBC claim today, thanks for the heads-up on the labour rate. Will see how that plays out. Afterwards they said Kirmac is their glass partner who can do the ICBC claim for us. I'm also in North Van, so saves me going over the extra bridge...

 

[BCondrey]

Richmond where? Virginia? I agree they are awesome, but that doesn't sound like Virginia...

 

[crashmtb]

Richmond where? Virginia? I agree they are awesome, but that doesn't sound like Virginia...

You’re in the Canadian subforum.

 

[cbrcanuck]

Richmond where? Virginia? I agree they are awesome, but that doesn't sound like Virginia...

Canada

 

[NorthVan57]

Hello, apparently only the Kirmac in Port Coquitlam will replace the rivian windshield, not great for us in North Vancouver, I just called the kirmac in north vancouver and that is what they said.

 

[cbrcanuck]

Hello, apparently only the Kirmac in Port Coquitlam will replace the rivian windshield, not great for us in North Vancouver, I just called the kirmac in north vancouver and that is what they said.

The SC said Po Co and the one in South Vancouver… I haven’t called them, but next time I’ll try Vancouver

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