Can’t delete phone as a key!

[Gologic]

Yes I have a service ticket but hoping to find a solution before that. My new R1S PAAK was working fine before the Halloween update issues. I lost connectivity so I tried to delete the phone and re-pair. I deleted from the app, from Bluetooth in the truck and deleted anything from the phone. I am unable to re-add my phone as it still shows in the vehicle screen and the app just hangs. I can add it to bluetooth and play music etc. but no PAAK. I did notice that even when everything was deleted, my iPhone was showing a Rivian Key with a 5 digit number in Bluetooth devices. There was no icon to get to that device and “forget” it. I think that this may be part of my issue and spent an hour talking to Rivian yesterday. They were baffled

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[iforbes]

Yes I have a service ticket but hoping to find a solution before that. My new R1S PAAK was working fine before the Halloween update issues. I lost connectivity so I tried to delete the phone and re-pair. I deleted from the app, from Bluetooth in the truck and deleted anything from the phone. I am unable to re-add my phone as it still shows in the vehicle screen and the app just hangs. I can add it to bluetooth and play music etc. but no PAAK. I did notice that even when everything was deleted, my iPhone was showing a Rivian Key with a 5 digit number in Bluetooth devices. There was no icon to get to that device and “forget” it. I think that this may be part of my issue and spent an hour talking to Rivian yesterday. They were baffled

What phone/operating system are you using? It’s a little unclear, but did you actually go into Drivers and Keys on the Rivian phone app and delete the phone from the keys section? Reboot phone( not just turn off then on)? Soft and hard reset of truck?

 

[Gologic]

Thanks for the reply. I did everything on your list with no luck. No matter what I delete and reset, the phone shows up in the vehicle screen as a key even though it shouldn’t. Rivian service is baffled as they show no phone attached even though it still shows up and it is not in the app

 

[iforbes]

Pretty weird!

Android or iPhone? Do you have a second phone attached that you can retry the above?

 

[GRC]

Have you subscribed to connect+? Only reason I ask this is because if you haven't maybe the data is not syncing from your phone to the vehicle (over the internet). If you are not a c+ subscriber, try connecting your vehicle to a wifi (or your hotspot) and see if that resolves the issue?

 

[Gologic]

I’ve narrowed it down to an issue with the app not deleting all of the data if you remove it. When I logout, delete the app and restart my phone, I get a BLE device in my Bluetooth list named Rivian Key 5xxxx when I am in the vehicle. This appears to be something that gets planted when you first set up PAAK and should disappear if you delete the device but isnt.

 

[Vivsies]

I have the EXACT same issue on my 2 wks old R1T. First call wasn't much help, they or the local service center were supposed to call me yesterday but I got no call so I stopped in to the SC. The guy was nice enough and transparent that they had a huge backlog and the best he could do was have me drop off the car but they wouldn't be able to look at it for three wks!! So I called back and this rep seemed to be more helpful. They're going to see if there's something they can push since it seems to be just a sw issue so ???.
In the meantime they suggested a sleep cycle which I'll try tonight.

 

[arcane]

This same issue began when I tried to pair a new iphone. hours on the phone, resets, etc., and unable to update.

 

[Vivsies]

I took mine down to an SC and luckily was able to get a tech to look at it and I don't remember what he did but it was able to magically create a new phone key (the old one still can't be deleted from the vehicle but as long as I can use the paak, I'm not really going to let that bother me too much)

 

[Baumer]

No way this is how the thread ends. Has anyone figured this out besides some override by someone at an SC?

 

[VandalSibs]

No way this is how the thread ends. Has anyone figured this out besides some override by someone at an SC?

You are reading a nearly two year old thread. There have been many, many updates since then.

Are you currently experiencing this issue?

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