Rivian work week reduced to 2-3 days until inventory comes down

[Donald Stanfield]

Wonder what they do different ? Just seems the biggest issue with Rivians are always suspension related

IDK of another car with as much suspension articulation. The extra capability might be the issue.

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[mkg3]

I disagree. Your statement is anecdotal. Reliability is fantastic for many owners and not good at all for the people who complain and post about it here. The data you utilize is not a true representation of reliability.

True. The best thing that happened to Jaguar/Land Rover/Aston Martin was when Ford owned all of these brands. These makers got access to Ford supplier chain and clout of Ford. Additionally, Ford sent in lots of engineers to these brands to improve reliability and quality.

It's been a decade and a half since Ford sold them to Tata for the first two and to a private entity for Aston Martin. The quality know-how has remained and Tata Industries, India's largest conglomerate has maintained much of the supplier base and increase sales figure for Land Rover (Jaguar is a mess though...).

 

[shap]

I disagree. Your statement is anecdotal. Reliability is fantastic for many owners and not good at all for the people who complain and post about it here. The data you utilize is not a true representation of reliability.

Simple math says otherwise - 50+ of SC, all fully booked. For ~100k vehicles delivered. Every friend of mine that has Rivian had at least 1 (most had 2-3) visit to SC to fix something. I personally not worried about this as far as Rivian will solve the problem and replace things with new version (as my shocks). However, this replacement out of warranty would cost me 5k. Shocks should not leak at 29k miles, and no off-roading.

 

[shap]

IDK of another car with as much suspension articulation. The extra capability might be the issue.

Very heavy vehicle. More testing was needed, and they changed the design as they found the problems.

 

[captainjp]

Simple math says otherwise - 50+ of SC, all fully booked

You know for a fact that all service centers are fully booked, and for that matter for warranty repairs? Seems like conjecture to me…

 

[ARGi]

Talked to a Rivian assembly line employee yesterday. He said they are only working 2-3 days a week until inventory comes down. Not surprising, but not good to hear. Hopefully they can limp along until R2 production can get started.

The prices need to come down. Simple as that.
Times are getting harder and it's choking demand.

 

[shap]

You know for a fact that all service centers are fully booked, and for that matter for warranty repairs? Seems like conjecture to me…

Well, yes, I know this for a fact by talking to a few people in Rivian. All SC are fully booked, and they try to open new ones as soon as possible. The average wait time is 2 months right now. There is a part shortage that forces cars to stay in SC for longer.

 

[captainjp]

Well, yes, I know this for a fact by talking to a few people in Rivian. All SC are fully booked, and they try to open new ones as soon as possible. The average wait time is 2 months right now. There is a part shortage that forces cars to stay in SC for longer.

lol sorry, but I’m calling BS on this statement.

 

[Dark-Fx]

There is a difference with Rivian - you can not go to non Rivian SC

Granted I have yet to need to replace something significant myself outside of warranty, but they've never refused to sell me any particular part before.

Well, yes, I know this for a fact by talking to a few people in Rivian. All SC are fully booked, and they try to open new ones as soon as possible. The average wait time is 2 months right now. There is a part shortage that forces cars to stay in SC for longer.

Madison Heights got me in for a non-critical issue in just over a week. The car sat for a few days before being worked on, but they had quite a few emergency repairs that took precedence. Was fine by me. It did involve a day or so of "waiting for parts" but if you've ever been in the service area at a Rivian SC, you'd understand. They don't have an extensive library of parts at every SC.

 

[Captblue]

most people subscribe to forums to either research a product or to complain about a product. most don’t post if they don’t have an issue. That applies to Amazon, ect…

that been said, I have Gen 1 quad and never had an issue with suspension or anything major. I think Gen 1 are built like tanks. ( over built )

 

[shap]

Granted I have yet to need to replace something significant myself outside of warranty, but they've never refused to sell me any particular part before.



Madison Heights got me in for a non-critical issue in just over a week. The car sat for a few days before being worked on, but they had quite a few emergency repairs that took precedence. Was fine by me. It did involve a day or so of "waiting for parts" but if you've ever been in the service area at a Rivian SC, you'd understand. They don't have an extensive library of parts at every SC.

100%, and they do their best to help. I never complained about SC - it would be unfair from my side, as they always treated me well.

As I live near SC, I always just stop and ask for help, and they always help; however, if you try to schedule anything via application, 2 months.

 

[shap]

most people subscribe to forums to either research a product or to complain about a product. most don’t post if they don’t have an issue. That applies to Amazon, ect…

that been said, I have Gen 1 quad and never had an issue with suspension or anything major. I think Gen 1 are built like tanks. ( over built )

Agree, but I am not only looking at what people say on the forums. I look at my truck, my friend's trucks. They do have issues. Some are built-in design, and some just bad QC. Rivian will try to fix design issues with new updated parts as soon as they can.

I never thought I would have a shocks issue (leaking) - all was working fine, and no visual leak was seen from my side. But when they worked on something else, they immediately saw it and replaced it.

 

[shap]

lol sorry, but I’m calling BS on this statement.

Everyone is entitled to their own opinion.

 

[SANZC02]

Well, yes, I know this for a fact by talking to a few people in Rivian. All SC are fully booked, and they try to open new ones as soon as possible. The average wait time is 2 months right now. There is a part shortage that forces cars to stay in SC for longer.

I think things you hear may be exaggerated or out of the norm. I do not think the average appointment is 2 months out.

I’m in SoCal, the last time I rotated my tires I saw some grease on the inside of my rim and on the lower control arm. I requested an appointment through the app, it scheduled me a mobile appointment 3 days out, then I got a call to bring it into the service center, the schedule was a week out from my initial service request.

I would think SoCal is a pretty busy area as I see a lot of Rivians on the roads here.

 

[captainjp]

Everyone is entitled to their own opinion.

I absolutely agree. However, you stated that this was fact, not opinion.

Well, yes, I know this for a fact

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