"Your Rivian needs to be inspected"

[mpshizzle]

Anyone else get a text like this? I don't love how cagey it is. Just tell me what the problem is

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[COdogman]

Sounds like a trap. Trick someone else into going in your place...

 

[lefkonj]

Easy solve really. Go into the app and contact Rivian. Ask them if they need to inspect your vehicle and if they are reaching out to customers.

With all the protections being removed on consumers this crap is growing everyday.

 

[NeedSumCoffee]

Easy solve really. Go into the app and contact Rivian. Ask them if they need to inspect your vehicle and if they are reaching out to customers.

With all the protections being removed on consumers this crap is growing everyday.

That’s literally what the text is asking you to do.

This is the generic message Rivian sends out to people identified in recall campaigns for either 12V battery, steering knuckle bolts or HVAC drain.

 

[mpshizzle]

Ok so I called Rivian, and apparently this text was something of an error. It's for a proactive replacement program they are doing on early build gen 2 vehicles, where the bracket holding the 12v battery in place was damaging the battery.

At this point, they have already reached out to me via phone, scheduled a mobile service appt, and did the replacement. So the text message was unnecessary

@COdogman - you're welcome, I have verified it is not a trap

 

[CrazyOne]

That’s literally what the text is asking you to do.

This is the generic message Rivian sends out to people identified in recall campaigns for either 12V battery, steering knuckle bolts or HVAC drain.

But you should never click the numbers in a text message from unknown sender. It's not great when legit companies ask us to do it.

Instead, the process should be something like, "go to your Rivian app and request service or use the contact option there"

 

[mpshizzle]

But you should never click the numbers in a text message from unknown sender. It's not great when legit companies ask us to do it.

Instead, the process should be something like, "go to your Rivian app and request service or use the contact option there"

Exactly what I did
(I also did verify and the number in the text was the real Rivian number.. but I still just initiated the call myself anyway)

 

[CrazyOne]

Exactly what I did
(I also did verify and the number in the text was the real Rivian number.. but I still just initiated the call myself anyway)

Now tell us what they said

Edit: I see you already did.

 

[Rivian5K]

Had my 12V battery and bracket replaced yesterday. Replacement bracket looked to be the same shape as the existing one. The only difference is the new bracket is epoxy coated while the old one was just galvanized. I already had a service ticket in for other stuff and this was done in place of the other requests.

 

[NeedSumCoffee]

But you should never click the numbers in a text message from unknown sender. It's not great when legit companies ask us to do it.

Instead, the process should be something like, "go to your Rivian app and request service or use the contact option there"

I get being skeptical and all, but that is literally Rivian's primary service contact number that I am sure many owners have saved in their phone already. There is nothing wrong with the process of telling people to call Rivian. It is not like its some sketch hyperlink taking you to an unknown website to fill out info. This is also a very common text that is sent out to owners and there is multiple threads in this forum about it. A 30 sec google search would have quickly shown you there is no concern.

 

[Aardvark]

I clicked on the link too. A Nigerian prince, who coincidentally works for Rivian, was able to set up my appointment for only $400 in Visa gift cards.
So all is good.

 

[CrazyOne]

I get being skeptical and all, but that is literally Rivian's primary service contact number that I am sure many owners have saved in their phone already. There is nothing wrong with the process of telling people to call Rivian. It is not like its some sketch hyperlink taking you to an unknown website to fill out info. This is also a very common text that is sent out to owners and there is multiple threads in this forum about it. A 30 sec google search would have quickly shown you there is no concern.

Google result:

"Yes, it is possible to have a text message contain a hyperlink where the displayed text is different from the actual underlying URL. This can be achieved by using a method called alias hyperlinking or by using a service like Swift SMS Gateway. "

So, you could see a genuine Rivian number in text message, but it takes you to a website when clicked. I haven't tried this, but seems easy. Lot os us probably have done this in Teams/Slack

 

[CANCERDOC]

Probably proactive 12V replacement, which is a good thing!

 

[NeedSumCoffee]

Google result:

"Yes, it is possible to have a text message contain a hyperlink where the displayed text is different from the actual underlying URL. This can be achieved by using a method called alias hyperlinking or by using a service like Swift SMS Gateway. "

So, you could see a genuine Rivian number in text message, but it takes you to a website when clicked. I haven't tried this, but seems easy. Lot os us probably have done this in Teams/Slack

But it doesnt open website in the first place, as it isnt even a URL. Both iOS and Android have rich link preview to display a hyperlink before clicking it. You do a long press on any hyperlink and youll instantly see its not a URL at all. All it does is open your phone app and types in the Rivian service number.

 

[CrazyOne]

But it doesnt open website in the first place, as it isnt even a URL. Both iOS and Android have rich link preview to display a hyperlink before clicking it. You do a long press on any hyperlink and youll instantly see its not a URL at all. All it does is open your phone app and types in the Rivian service number.

I didn't know you could long press to preview. Lot of people don't. You only know that it doesn't open the website after clicking.

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