Don't update you security for the remote key

[Dave Rome]

I got an on-line request to re-validate my identity when I was about to remote start the heat on my truck. Now I am completely locked out of my R1T. I entered my credentials as requested and received a PIN on my phone which I also entered. All seemed OK until I tried to access the truck. Nothing works. Not the iPhone app, the carabiner key, or the card keys. Service was unable to remotely open the vehicle or even troubleshoot the issue. A tow truck is on the way and I am told it will have to go to go to their major service center in San Jose because of the "complexity of the issue". IF AT ALL POSSIBLE DO NOT UPDATE YOUR SECURITY CREDENTIALS UNTIL THEY FIGURE THIS OUT. They implied that it was a problem with the software that they just installed.

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[Dark-Fx]

I don't think anything should have disabled the keys. I'd almost suspect that your 12V battery died and it was just a hell of a coincidence.

Rivian support should be able to unlock the vehicle remotely otherwise.

 

[Dave Rome]

The 12 was just replaced by Rivian, we shall see

 

[WhidbeyIsland]

Please let us know what the is determined to be the problem and what the fix/solution is.

 

[bigsky]

They implied that it was a problem with the software that they just installed.

Well, I'll be damned. Rivian software problem!?
How shocking. No way. Say it ain't so, Joe!

Amateur hour (no offense to amateurs) at Rivian's software department thrives on!!!

 

[Dave Rome]

The truck is in the never ending queue.

 

[COdogman]

Well, I'll be damned. Rivian software problem!?
How shocking. No way. Say it ain't so, Joe!

Amateur hour (no offense to amateurs) at Rivian's software department thrives on!!!

 

[MountainBikeDude]

I don't think anything should have disabled the keys. I'd almost suspect that your 12V battery died and it was just a hell of a coincidence.

Rivian support should be able to unlock the vehicle remotely otherwise.

I agree, this seems less like a security issue, and more of a 12v battery or hardware fault that just happened to come up at the same time.

 

[MountainBikeDude]

I got an on-line request to re-validate my identity when I was about to remote start the heat on my truck. Now I am completely locked out of my R1T. I entered my credentials as requested and received a PIN on my phone which I also entered. All seemed OK until I tried to access the truck. Nothing works. Not the iPhone app, the carabiner key, or the card keys. Service was unable to remotely open the vehicle or even troubleshoot the issue. A tow truck is on the way and I am told it will have to go to go to their major service center in San Jose because of the "complexity of the issue". IF AT ALL POSSIBLE DO NOT UPDATE YOUR SECURITY CREDENTIALS UNTIL THEY FIGURE THIS OUT. They implied that it was a problem with the software that they just installed.

Shitty, but again, I think it's just coincidence that it stopped responding. Can you take a screenshot of the service request, and followup from Rivian once they do the repair, It will better highlight what the actual issue was.

Unfortunately some of these threads are started, and not updated with the resolution, which does nothing to service the forums ability to crowdsource and help others, should they encounter a similar problem.

 

[LivingInKaos]

Is your truck one of the LFP batteries? If so, maybe kicking on the heat there when you got done got you to that 20% mark that has been killing them?

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