Rivan is #1 brand for Owner Satisfaction in 2025 Consumer Reports survey (3rd straight year)

[Katsudon]

Rivan is #1 brand for Owner Satisfaction in Consumer Reports survey

https://www.consumerreports.org/car.../most-and-least-liked-car-brands-a1291429338/

Sponsored

 

[thrill]

That’s a significant margin over the stragglers.

 

[COdogman]

Oof....Jeep

 

[kurtlikevonnegut]

That’s a significant margin over the stragglers.

The difference between 1 and 2 is larger than the difference between 2 and 20. That's a big deal.

 

[CANCERDOC]

To be ranked highly in usability (when CR panned it for having an all screen setup) is a big deal. Also, third year in a row where they managed to be the Most Satisfying and Least Reliable brand - kind of shows the vehicles are really that good despite the service issues.

 

[MountainBikeDude]

Mr. Glass half empty
This report is skewed by the fact that the vast majority of every Rivian sold to date is still likely within the 60k/5yr comprehensive warranty period. Wait and see how that number diverges once more and more of the fleet start to age out. That's when the real data will come in.

Mr. Glass half full
My experience with Rivian service in spite of the comprehensive warranty coverage, they've always been punctual, responsive and taken great care to supersede my expectations. For that reason alone, I agree with the report.

 

[BlueR1S]

Mr. Glass half empty
This report is skewed by the fact that the vast majority of every Rivian sold to date is still likely within the 60k/5yr comprehensive warranty period. Wait and see how that number diverges once more and more of the fleet start to age out. That's when the real data will come in.

Agree. Hence I just bought an extended warranty to continue to enjoy the Rivian experience.

 

[Donald Stanfield]

@bigsky How do you explain this? I guess all these people surveyed are just fanboys too.

 

[HighVoltOverland]

but but but all the single post AI slop users posting about not being able to enjoy their daughter's wedding because the rivian used a racial slur against nana made me think everyone hated their Rivians

 

[sunydrm]

@bigsky How do you explain this? I guess all these people surveyed are just fanboys too.

The answer is obvious but you're too blind to see it. The answer is that rivian ranks high in ownership cost which is skewed by the fact that the cars are within warranty and everything is fixed for free.

When you have a car that is last in predicted reliability, the ownership cost will greatly affect the overall score.

 

[portdirect]

To be ranked highly in usability (when CR panned it for having an all screen setup) is a big deal. Also, third year in a row where they managed to be the Most Satisfying and Least Reliable brand - kind of shows the vehicles are really that good despite the service issues.

It's the only reason I'm still here - If the truck wasn't great when it works id be long gone by now. I honestly feel like 'thats me!' when I see these reports come out

 

[Oldsmobile_Mike]

@bigsky How do you explain this? I guess all these people surveyed are just fanboys too.

I love you for this. But also

 

[JRock]

Rivan is #1 brand for Owner Satisfaction in Consumer Reports survey

https://www.consumerreports.org/car.../most-and-least-liked-car-brands-a1291429338/

And it’s not close.

 

[technerd]

#1 is pretty insane, there's a lot of good vehicles in the world. Goes to show how big of a success the R2 could be if they get it right, and fix the service issues.

 

[MountainBikeDude]

The answer is obvious but you're too blind to see it. The answer is that rivian ranks high in ownership cost which is skewed by the fact that the cars are within warranty and everything is fixed for free.

When you have a car that is last in predicted reliability, the ownership cost will greatly affect the overall score.

In my opinion, this too is skewed. The data corelates to every time a Rivian is brought in for an issue, and given the repairs are free, most customers, myself included, take greater liberties in having those things, sometimes nothing burgers, addressed.

Sponsored