Dasoss
Well-Known Member
- Thread starter
- #1
After the 2025.46 update installed, the phone app started nagging me to set up my digital key; saying that without it some functions would be unavailable. I finally attempted the digital key setup, even though I new it would fail. I have an older Samsun Z-flip phone. The setup failed. However, there is no provision for fallback. The app just keeps telling you to try again. (Remember Einstein's definition of insanity?) The digital key setup removes the Bluetooth Key, although both the phone key and the digital key now show in the list of keys under the security tab in both the app and the vehicle. Now any app function that used to use Bluetooth fails, includeng proximity lock/unlock and the function on the keyfob. I could not find a way to re-install the Bluetooth key function. I tried uninstalling the installing the app. Big mistake. Now none of the functions of the app work at all. The lock, unlock, hood, liftdate, and more buttons are no longer displayed on the home screen. All of the other finctions are either greyed out or don't work. I cant vier the cameras, adjust the climate control, or view the energy status. The app will not attempt to wake the vehicle. The status is never updated. The app is now a useless piece of garbage. It just keeps insisting that I install my digital key.
I tried a service request. The AI troubleshooter just offered to set up an appointment next year, as if that would do any good.
I'm happy for all the users with new expensive phones and Apple watches, who now have better keys, but I wish that Rivian had considered what would happen if the digital key installation failed and provided a fallback or recovery provision. They certainly had time, considering how long they took to roll-out the digital key. Don't they ever test changes to the app with older phones?
By the way, the key card, and the key fob still work, so the vehicle is usable, although it's inconvenient.
My advise is do not attempt to set up the digital key unless you are absolutely sure your phone is compatible, and have verifiedi it with the phone manufacturer. Do not allow the app to remove your Bluetooth key. Do not install the new version of the app, either. Of course, I this could be an excuse to buy a new phone, but i object to being arbitrarily forced into spending $1,000 or more.
Has anyone had a similar experience? Did you get it resolved?
I tried a service request. The AI troubleshooter just offered to set up an appointment next year, as if that would do any good.
I'm happy for all the users with new expensive phones and Apple watches, who now have better keys, but I wish that Rivian had considered what would happen if the digital key installation failed and provided a fallback or recovery provision. They certainly had time, considering how long they took to roll-out the digital key. Don't they ever test changes to the app with older phones?
By the way, the key card, and the key fob still work, so the vehicle is usable, although it's inconvenient.
My advise is do not attempt to set up the digital key unless you are absolutely sure your phone is compatible, and have verifiedi it with the phone manufacturer. Do not allow the app to remove your Bluetooth key. Do not install the new version of the app, either. Of course, I this could be an excuse to buy a new phone, but i object to being arbitrarily forced into spending $1,000 or more.
Has anyone had a similar experience? Did you get it resolved?
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