Don’t buy a Rivian and why?

[cohall]

It’s not about volume it’s about the whole package car,service etc.

there now people should know how awful their service is and you can’t deny it. The service is not about distance it’s about service to the Rivians car owners. People who researched like I did need to know. I leased mine for this exact reason, so I could give it back if the company was awful. Quality posts ? Complaining listen here buckaroo if no one posts these types of posts how do people do the research if this is a decent company.

My service experience has been genuinely great. Just because you keep saying it’s terrible doesn’t make it true. You had a bad experience. Sell your car. Move on to a Lexus and be happy.

Sponsored

 

[mkg3]

It’s not about volume it’s about the whole package car,service etc.

I get your point. There are lots of weaknesses in the Rivian ecosystem.

Sorry you have had tough time of it. In 2.5yrs/38k miles experience with gen 1 R1S, my interactions with the SCs have been very limited (2 visits and 2 mobile services including the 12v and knuckle tighten). I guess knock on wood, so to speak. Where I live, there are two SCs within 25 miles and the closest is about 10 miles.

There are, in my observations, plenty of places where Rivian can benefit from obvious process improvements, yet there has been no change. Its not that they are not aware of the issues - just not high enough on their priority, I believe.

Expectations are very hard thing to manage as almost everyone has different experiences and thresholds of what is and is not acceptable. Its further complicated by just how much one want to like something they bought.

If I was in your shoes, Rivian would be out of my life. I don't want to put up with so much ordeal.

 

[dduffey]

there now people should know how awful their service is and you can’t deny it. The service is not about distance it’s about service to the Rivians car owners.

I set my expectations low with an early 2022 VIN, kept my old vehicle for a year assuming there would be teething issues, and I've had my fair share of issues.

That said, it's Rivian Service that is the reason our next purchase (this year) will be another Rivian.

The "other" major NA EV company's service (or lack thereof) is also why we chose not to repeat that mistake a third time.

Every service center experience is probably different. It sounds like you may have purchased more car than you need and yes a more established high reliable OEM would be a better option... but I am not sure their "customer service" would be any better... You probably just wouldn't need it as much

 

[ndmiller]

It’s not about volume it’s about the whole package car,service etc.

there now people should know how awful their service is and you can’t deny it. The service is not about distance it’s about service to the Rivians car owners. People who researched like I did need to know. I leased mine for this exact reason, so I could give it back if the company was awful. Quality posts ? Complaining listen here buckaroo if no one posts these types of posts how do people do the research if this is a decent company.

I've almost 30K on my R1T with no SC issues at all, so yes I deny it based on my experience. Am I standing at the top of the hill screaming this no, because they don't get a cookie for that in my opinion. If service wasn't to my expectation I would be gone period. Why I bought large Lexus trucks for decades and recently stopped and got rid of my LX570 for a Rivian.

My point was your clickbait title (Don't Buy a Rivian and Why?) and whiny post isn't what this Forum should be and you cannot deny it. You wanted to learn about Rivian, hear about others experiences, not just read sensational headlines about people buying Rivians from SC 900 miles away and complaining when something has to be fixed (not your example, but prevalent here).

Your post isn't a research datapoint, it's a personal vendetta against text based communication not your preferred personal call communication with a startup company in 2026. I'm almost 60 and I'm glad I can enter text for service in the App for both my Rivian and Tesla, never a miscommunication. Hated getting on a call with Lexus service only to find out when I got there the person entered it into the computer wrong.

IMHO, this forum has become a place of constant complaints and whining with no action. Usually I just block people, but made the mistake of responding, so sorry. With 78 people on ignore I'm just frustrated at the stupidity of it all. I enjoy my truck and used to enjoy this forum and the brand and the people I meet associated with the Brand and people asking me about the brand. Now clearly I do not enjoy this forum.

 

[rivianfun]

My service experience has been genuinely great. Just because you keep saying it’s terrible doesn’t make it true. You had a bad experience. Sell your car. Move on to a Lexus and be happy.

I didn’t say it’s true it’s my experience for anyone who has ever looked at reviews before making a purchase and I am sure you have you look at the good and bad, now some one has one to look at that is bad. Keep you panties on and stop acting like I told you your kid is ugly when it was born. Geesh get over yourself.

 

[Mark_AZR1T]

Mildly entertaining thread so far . Anyone coming from the ICE world has seen this before. I used to call my Lexus advisor, a human answered, gave an update, and life moved on. That bit of human contact matters.

But my Rivian service center actually communicates fast through the app, and in person they’re stellar. Turning this into a “don’t buy a Rivian” argument is utterly ridiculous.

 

[McLovin]

I didn’t say it’s true it’s my experience for anyone who has ever looked at reviews before making a purchase and I am sure you have you look at the good and bad, now some one has one to look at that is bad. Keep you panties on and stop acting like I told you your kid is ugly when it was born. Geesh get over yourself.

Here’s the problem…posts like this are not helping your cause, and are most likely detrimental to your supposed goal: helping prospective buyers do research into Rivian Service before buying.

It’s not an unfair point, but there are better ways to conduct yourself on a public forum if you want others to take you seriously.

 

[Eric9610]

Here is a thought for everyone. I take Rivian service over having to deal with a dealer to purchase a car. I have owned a lot of cars and can say without a doubt the no dealer model for a buying experience alone is reason to overlook any perceived service headache...

 

[VandalSibs]

I didn’t say it’s true it’s my experience for anyone who has ever looked at reviews before making a purchase and I am sure you have you look at the good and bad, now some one has one to look at that is bad. Keep you panties on and stop acting like I told you your kid is ugly when it was born. Geesh get over yourself.

Again, your initial post made no reference to this being about your personal experience when talking about service communications. It was quite generalized. You then clarify it in the post I'm quoting (which, if you are trying to encourage a good, knowledgeable community maybe abstain from personal insults yourself?).

The words you use and the way you put them together matter, especially when starting a whole discussion on a topic as you did. Your post came off as non-specific and hostile to many readers. If you had included more information from the start and in a way that was to help foster discussion instead of being declarative, this whole thread could have been a place for constructive conversation.

 

[rivianfun]

I've almost 30K on my R1T with no SC issues at all, so yes I deny it based on my experience. Am I standing at the top of the hill screaming this no, because they don't get a cookie for that in my opinion. If service wasn't to my expectation I would be gone period. Why I bought large Lexus trucks for decades and recently stopped and got rid of my LX570 for a Rivian.

My point was your clickbait title (Don't Buy a Rivian and Why?) and whiny post isn't what this Forum should be and you cannot deny it. You wanted to learn about Rivian, hear about others experiences, not just read sensational headlines about people buying Rivians from SC 900 miles away and complaining when something has to be fixed (not your example, but prevalent here).

Your post isn't a research datapoint, it's a personal vendetta against text based communication not your preferred personal call communication with a startup company in 2026. I'm almost 60 and I'm glad I can enter text for service in the App for both my Rivian and Tesla, never a miscommunication. Hated getting on a call with Lexus service only to find out when I got there the person entered it into the computer wrong.

IMHO, this forum has become a place of constant complaints and whining with no action. Usually I just block people, but made the mistake of responding, so sorry. With 78 people on ignore I'm just frustrated at the stupidity of it all. I enjoy my truck and used to enjoy this forum and the brand and the people I meet associated with the Brand and people asking me about the brand. Now clearly I do not enjoy this forum.

I posted this post under general topics, lettting my option known. Like many hive, why don’t you just say I had a good experience and move one. This thread was to someone looking into purchasing from the good and bad, mine was bad. Did you drink some bad well water or something? You just contradicted what you complained about? Hmmmm? Are you ok Mr?

Again, your initial post made no reference to this being about your personal experience when talking about service communications. It was quite generalized. You then clarify it in the post I'm quoting (which, if you are trying to encourage a good, knowledgeable community maybe abstain from personal insults yourself?).

The words you use and the way you put them together matter, especially when starting a whole discussion on a topic as you did. Your post came off as non-specific and hostile to many readers. If you had included more information from the start and in a way that was to help foster discussion instead of being declarative, this whole thread could have been a place for constructive conversation.

it was a post I wanted to post it was your choice to read it. I am not your student, your child, employee etc…I don’t need to write the post any way or any style other than what I wanted. Many of you seem to think you can control what or how someone writes a post and you can’t. Criticizing me is no different than what you are trying to do on my post. I didn’t ask for any opinions, which I find funny. If you don’t agree then move on, it’s that simple.

Here’s the problem…posts like this are not helping your cause, and are most likely detrimental to your supposed goal: helping prospective buyers do research into Rivian Service before buying.

It’s not an unfair point, but there are better ways to conduct yourself on a public forum if you want others to take you seriously.

Well thank you for that but again I didn’t ask for someone’s opinion I just post something that I felt I wanted to post. I am happy for the people that think Rivian has great service. I don’t owe anyone an explanation I was wanting to hurt people’s feelings. It was my opinion but what got was advice go figure.

 

[Time2Roll]

I am also frustrated as I have no reason to call service.
/s

 

[Zoidz]

Not by most standards when it comes to luxury car brands. Rivian try’s to squeeze themselves in to many categories but luxury needs to be removed.

"luxury needs to be removed."
No, because there is nothing to remove. Rivian has never marketed itself as a luxury brand. You won't find that word on their web site. They are not trying to slide into luxury brand status.

This has been discussed here and on other forums many times. People equate a certain price point with luxury brand. That's a fallacy. A Ford F250 loaded can exceed $100k. Nobody thinks it is a luxury brand.

 

[rivianfun]

Mildly entertaining thread so far . Anyone coming from the ICE world has seen this before. I used to call my Lexus advisor, a human answered, gave an update, and life moved on. That bit of human contact matters.

But my Rivian service center actually communicates fast through the app, and in person they’re stellar. Turning this into a “don’t buy a Rivian” argument is utterly ridiculous.

It’s funny you love your Rivian service department and I am happy for you but yet your opinion makes my opinion ridiculous? Maybe say that out loud

Mildly entertaining thread so far . Anyone coming from the ICE world has seen this before. I used to call my Lexus advisor, a human answered, gave an update, and life moved on. That bit of human contact matters.

But my Rivian service center actually communicates fast through the app, and in person they’re stellar. Turning this into a “don’t buy a Rivian” argument is utterly ridiculous.

Ok, this is funny I am happy you like your service center truly and that’s your opinion But my opinion is ridiculous? Maybe say that out loud and see if that makes sense.

"luxury needs to be removed."
No, because there is nothing to remove. Rivian has never marketed itself as a luxury brand. You won't find that word on their web site. They are not trying to slide into luxury brand status.

This has been discussed here and on other forums many times. People equate a certain price point with luxury brand. That's a fallacy. A Ford F250 loaded can exceed $100k. Nobody thinks it is a luxury brand.

the only reason I said luxury because car reviews put it in that segment. I didn’t buy it for its “luxury” value

 

[Zoidz]

My reliability/service experience has been perfect. I have had zero service events that I initiated due to problems, etc. Rivian initiated a mobile service about 15 months ago to proactively replace the battery, and the tech did a complimentary overall inspection. I schedule a 30K service last week, mobile is coming next week for that inspection. They have been great for me and I have not had to drive anywhere.

Sponsored