Issue: Coolant Degas Bottle & Canton MA SC.

[Rade]

About a month ago, I started hearing a faint "High to low" moaning from within my R1T-Dual Large that would disappear when I turned off the HVAC. I figured it was time to change the cabin filter and left it at that. A week or so ago, I began getting a catastrophic error on my drivers console. "Coolant Fault Error - Seek Immediate Repair". It happened twice over the course of two mornings. On the first occurrence, I thought "This is way out of the blue, just an OS Glitch, reboot." In both cases was on a first start in the morning and a hard-reboot cleared the error (and generated the fault logs). After the second occurrence, I contacted Rivian Service (on 4/9), and that afternoon, the Canton Service Center (closest to me) requested I bring the R1T in and gave me a drop-off appointment for the morning of 4/10. The customer parking lot as PACKED; R1T's, R1S's and Amazon delivery vans everywhere! It was HOPPING!!!

I got there, the technician, Lance, listened to the sound (I was not imagining it!), he opened up the cowling in the frunk and the noise escalated. They took the R1T in for the repair and I was given a loaner for the duration.

The coolant degas bottle and related connections had come loose and/or broke. From what the intake representative told me, the coolant part in question may have had a defect in it from the part manufacturer.

Canton Service Center was exceptional; Lance hit the issue immediately, and Bria kept me informed of the progress along the way. My truck was ready for pick up this morning. It was nice to be back in my R1T this morning and use UHF for the drive home.

I know there has been some grousing on this forum about service centers around the country, but I have to say, this was the third experience I've had going to the Canton MA location since it opened, and it has been consistently superb!

Great job, team and great job Rivian!

Sponsored

 

[Oldsmobile_Mike]

Nice! Just to confirm timeline: drop-off on 4/10, pickup today 4/16, yes?

I assume this isn't a part they have "just lying around" so probably needed to order it, LOL.

And since you sent me off to ChatGPT to learn what one of these is, here's the link for anyone else who's interested.

 

[Rade]

Nice! Just to confirm timeline: drop-off on 4/10, pickup today 4/16, yes?

Correct. But they beat the completed date by one day! It was ready last night, but I would not have been able to get up there in a timely manner (for me).

 

[Rade]

On drop-off, Bria also explained to me that if the service was going to take more than 48 hours, that a free rental would be provided for me.

Once it was officially diagnosed, they determined it was going to take more than 48 hours, and I got the rental.

 

[Rade]

Sadly, the same problem resurfaced this week, and I am taking my Rivian R1T back to the Canton service center again on Friday morning. About a week ago, I began getting that high-to-low moaning sound, though not as loud as the first time. I needed to use the garage for a carpentry project and backed the R1T out into the driveway, to discover a large puddle of viscous liquid on the floor. Shortly after, I began to get the catastrophic failure warnings on the dash.

Same problem as before. Felt confident that it was fixed correctly the first time.

Unfortunately, the confidence and trust are fading. Let's hope second time is a charm.

 

[NetworkM]

I had a recall to replace the degass bottle and hoses about a month ago. It seems like it’s an issue on certain R1S and R1T

 

[Rade]

I had a recall to replace the degass bottle and hoses about a month ago. It seems like it’s an issue on certain R1S and R1T

Yes; that was the repair they did this time last month, but the same problem has returned. Started getting the warning lights, again, yesterday and today.

 

[Rade]

Notified last night that the truck is fixed! Off to Canton to pick it up first thing this morning.

 

[jackfu]

I had mine replaced two months ago. I’m surprised that the replacement failed so quickly… aw well shit happens. Glad they took care of you. I like the peeps at canton and Chelsea

 

[Rade]

I had mine replaced two months ago. I’m surprised that the replacement failed so quickly… aw well shit happens. Glad they took care of you. I like the peeps at canton and Chelsea

Kinda how I am looking at it - shit happens. It's repaired. Took it from the Canton SC out to Cape Cod yesterday for a long road trip. It's back, baby! It's back!

Interesting sidebar - the SC gave me a loaner 1st Gen R1T Quad Max. Impressive vehicle! Rode MUCH better than the 1st Gen R1S they gave me a few visits ago! The R1S had all the nuance of driving an old truck with no suspension. The R1T was smoooooooth. Just an observation.

Sponsored