Rivian: Scaling Our Service Infrastructure For a Growing Owner Community

[Administrator]

Rivian Service

Scaling our service infrastructure for a growing owner community

https://stories.rivian.com/r2-rivian-service-centers-2026

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[dleepnw]

Looks like Rivian has been reading our feedback and concerns with the upcoming R2 launch. Lets hope its more than just words and they can actually scale the SCs to handle the influx of service appointments thats bound to come.

 

[AlphaSnowbordergirl]

Looks like Rivian has been reading our feedback and concerns with the upcoming R2 launch. Lets hope its more than just words and they can actually scale the SCs to handle the influx of service appointments thats bound to come.

I mean they added a whole bunch of service centers last year as well. I think close to 50. So they are scaling, just not as fast as some people would like. I think the slow ramp of the R2 is also to buy some time to get an additional 50 centers up and running to help with service center problem.

 

[kanundrum]

I mean they added a whole bunch of service centers last year as well. I think close to 50. So they are scaling, just not as fast as some people would like. I think the slow ramp of the R2 is also to buy some time to get an additional 50 centers up and running to help with service center problem.

Talking with their head of all service the other day they are focusing on quality control for R2 out the gate to ensure their SCs arent flooded.

 

[gsqrd]

interestimg. I had an appt for recall that i understood would be while you wait. Got call today that they are so overwhelmed that they would need R1S overnite. The one night not convenient. canceled for time bring. PS Sunnyvale CA

 

[lefkonj]

This is a great thing and has been noticed by the current Rivain owner population. In the NY metro area they added three centers in NJ, which helps eliviate the burden on Brooklyn. I needed an appointment got one in a week, they had the vehicle for 24 hours.

 

[savethemanual]

Go Rivian!

 

[Billybobgt]

Selfish plug for service location in NW Florida or lower Alabama. Gulf Coast is a large gap. Every place is 5 or more hours away.

 

[skyguyscott]

Has Rivian put out specific information on the location of these new SCs? On their website, the map shows about 16-18 new SC locations, far from the 50+ they say they plan to open this year.
Of those shown on the map, many are planed for west coast and large population centers where there are already SCs within an hour (or more with heavy traffic) of another SC. I understand Rivian wants to put SCs where the majority of their customers are, but I do feel for those who live hours away from the nearest SC. Rivian also says it's expanding its remote service fleet, but they can't do everything. Based on the map, looking at North America, besides Alaska, and most of Canada, it looks like Northern ND would be the next farthest away from a Rivian SC.

 

[iansriv]

Talking with their head of all service the other day they are focusing on quality control for R2 out the gate to ensure their SCs arent flooded.

That is great news! QC at the point of mfg is key to helping the SC with the expected R2 volume.

 

[Sgt Beavis]

I wonder if this means we’re getting the new SC near Boulder, CO s00n.

 

[bfilippo]

To be clear, the number will increase by 50 by the end of 2027, not 26, if you read the announcement carefully.

That being said, they are clearly working hard. Our new SC here in New England (Hudson NH) is nearly as far as Boston was for me, but it’s a much more pleasant spot and the team (led by James!) is really great.

Crossing my fingers for one more SC in northern New England that’s less than 3 hours from me!

 

[VandalSibs]

Has Rivian put out specific information on the location of these new SCs? On their website, the map shows about 16-18 new SC locations, far from the 50+ they say they plan to open this year.
Of those shown on the map, many are planed for west coast and large population centers where there are already SCs within an hour (or more with heavy traffic) of another SC. I understand Rivian wants to put SCs where the majority of their customers are, but I do feel for those who live hours away from the nearest SC. Rivian also says it's expanding its remote service fleet, but they can't do everything. Based on the map, looking at North America, besides Alaska, and most of Canada, it looks like Northern ND would be the next farthest away from a Rivian SC.

The map on the website is the closest we know officially from Rivian about what they have planned. That being said, it does get randomly updated so it's not like these are the only ones that Rivian will be opening this year...

Some people can work dark magic digging thru permit requests and other public documents from cities and counties, but what you can find varies based on location.

 

[Donald Stanfield]

Knoxville service center when? Every center is 4 hours from here and we have a ton of Amazon vans.

 

[Rade]

In case folks were wondering... https://rivian.com/experience/service#map

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