Appointment dates for Costa Mesa ?

[Underthe110]

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[Tr4ckD4ys]

Same for Brooklyn NYC... earliest appointment was February 23rd...

 

[goldburger]

El Segundo shows none available...

 

[speedjunkie]

I had an appointment for Costa Mesa earlier this month, but they ended up calling me to postpone until end of this month. It was scheduled many months ago. They said the truck would be sitting for 2 weeks before someone would get to it, so no point in bringing it in.

 

[ohseedee]

ohhhh crap. are they clearing the schedule in anticipation of the bad OTA fix?

 

[Underthe110]

Once or twice a week my cameras don’t work. A hard reboot fixes it but a little annoying. End up driving without cameras like I did most of my life ?

 

[Tim-in-CA]

Just wait until ALLLLL the vehicles need to come in to be fixed for the borked FW update. But good news is that Eastvale location is "supposed" to open early December. That should help ease the stress on Costa Mesa

 

[Chewy734]

At the El Segundo SC, there's essentially no room in any of the lots to park or even drop off your vehicle. I asked the service advisor if those were all deliveries, and he said no - about half are deliveries, while the other half are service appointments! It's a complete mess.

 

[R1Tkc]

El Segundo is an absolute mess. Not sure if others are experiencing the same.

Appointment postponed for two weeks, and truck has been in for four weeks.

 

[Tim-in-CA]

Update ... was just at CM to pick up my R1S from service. I was told that Eastvale location is opening up on Dec 1. Anyone with a super long wait for CM service, should call/message to see if you can be changed to Eastvale (assuming that the location works for you)

 

[evhelphub]

Sounds like they need to use some of that cash to build a whole lot more service centers. I figured this would be a pain point, just like it was for Tesla for a while. Curious to see how quickly they respond.

 

[R1Tom]

Sounds like they need to use some of that cash to build a whole lot more service centers. I figured this would be a pain point, just like it was for Tesla for a while. Curious to see how quickly they respond.

Many are reporting much better experiences the last few months, so hopefully it is improving alot already. Like people always say...only the bad experience people post, so I am hopeful that is largely true. But seeing all the bad experiences still is concerning.

 

[sfvR1S]

ES location is about 2 minutes from my office, but I guess that doesn't matter if they don't have any openings. Hopefully I won't need to schedule an appointment.

 

[evhelphub]

Many are reporting much better experiences the last few months, so hopefully it is improving alot already. Like people always say...only the bad experience people post, so I am hopeful that is largely true. But seeing all the bad experiences still is concerning.

That's true, although we've heard about some of the California SCs being overrun a bit now.

It doesn't impact me personally, but will be harmful to owners and the company, so fingers crossed they get it sorted.

 

[R1Tom]

That's true, although we've heard about some of the California SCs being overrun a bit now.

It doesn't impact me personally, but will be harmful to owners and the company, so fingers crossed they get it sorted.

I agree...service should be a bright point for a brand like Rivian and instead it is often a black eye. Hoping they are making the right moves and we will all see the results quickly. And not "s00n"....

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