Bricked - Driving Disabled – Service park brake system

[Dark-Fx]

Nope. It is the Rivian 's way as of late. Unless you call them for update, they would never call you as my last two services experiences.

I think you meant "Even if you call them you ain't getting an update"

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[R1Tom]

I think you meant "Even if you call them you ain't getting an update"

That was my personal experience, but it has been a while and I hope they are improving.

 

[Electrified Outdoors]

I think you meant "Even if you call them you ain't getting an update"

? well I said you should be getting an update....in other words...if you don't hear anything...reach out and ask for an update. The service centers are working through a serious backlog.

 

[thebwk]

UPDATE: I received a call from the Chicago service center and my R1S will be towed back to me tomorrow around noon. Engineering couldn't find any signs that transmission frequencies interfered and bricked her, but the rear passenger side wheel speed sensor was deemed faulty and was replaced. While she was there they also performed the backup light recall service, replaced my front passenger door weather stripping (wind noise issues), and rotated my tires.

I can't wait to get her back tomorrow! Fingers crossed that this was just a freak occurrence.

Thanks,
Ben

 

[R1Tom]

UPDATE: I received a call from the Chicago service center and my R1S will be towed back to me tomorrow around noon. Engineering couldn't find any signs that transmission frequencies interfered and bricked her, but the rear passenger side wheel speed sensor was deemed faulty and was replaced. While she was there they also performed the backup light recall service, replaced my front passenger door weather stripping (wind noise issues), and rotated my tires.

I can't wait to get her back tomorrow! Fingers crossed that this was just a freak occurrence.

Thanks,
Ben

That all sounds positive!

 

[Electrified Outdoors]

UPDATE: I received a call from the Chicago service center and my R1S will be towed back to me tomorrow around noon. Engineering couldn't find any signs that transmission frequencies interfered and bricked her, but the rear passenger side wheel speed sensor was deemed faulty and was replaced. While she was there they also performed the backup light recall service, replaced my front passenger door weather stripping (wind noise issues), and rotated my tires.

I can't wait to get her back tomorrow! Fingers crossed that this was just a freak occurrence.

Thanks,
Ben

Sounds promising. Let us know how it is when you get it back.

 

[thebwk]

I was supposed to have my R1S back today by 1pm, but that didn't happen. This morning at 8:30 a tow company called to confirm the drop off location (my home), and stated they would be picking it up by 10 and dropping it off to me by 1. Then I get a text from Rivian service at 12:34 stating that the provider can no longer complete the job and that they would be looking for another tow provider.

 

[Marchin_MTB]

UPDATE: I received a call from the Chicago service center and my R1S will be towed back to me tomorrow around noon. Engineering couldn't find any signs that transmission frequencies interfered and bricked her, but the rear passenger side wheel speed sensor was deemed faulty and was replaced. While she was there they also performed the backup light recall service, replaced my front passenger door weather stripping (wind noise issues), and rotated my tires.

I can't wait to get her back tomorrow! Fingers crossed that this was just a freak occurrence.

Thanks,
Ben

Sooo, no root cause?

 

[thebwk]

Sooo, no root cause?

Wheel speed sensor.

 

[thebwk]

Just got a call from a different tow company. He has my vehicle on a flatbed and I should have it in 2 hours.

 

[R1Tom]

Just got a call from a different tow company. He has my vehicle on a flatbed and I should have it in 2 hours.

Very good! Glad you are getting it back and can enjoy over weekend!

 

[Marchin_MTB]

Wheel speed sensor.

Hmmmm. The vehicle thought that it could be in motion due to the faulty sensor? So a piece of software looks to see if wheels are in motion and if they are AND the parking brake is engaged, it assumes the parking brake malfunctioned, throws a parking brake fault and bricks the vehicle?

 

[Dark-Fx]

Hmmmm. The vehicle thought that it could be in motion due to the faulty sensor? So a piece of software looks to see if wheels are in motion and if they are AND the parking brake is engaged, it assumes the parking brake malfunctioned, throws a parking brake fault and bricks the vehicle?

Definitely sounds like "err on the side of caution from unexpected signal input". Hopefully Rivian engineering getting involved means they can improve their software hardiness from a failure they may not have seen before.

 

[thebwk]

She’s back!

 

[iansriv]

I completely agree. On Saturday night I would have taken cash for it though. But after having time to calm down, I realize I only want my Rivian back. My wife has a different opinion, and wants to see it gone. I’m willing to give it another try, because really, nothing else really compares.

Sounds like a girl I knew in high school. On a serious note-I am very sorry you had to go through this. I am a huge Rivian fan. However, there are too many "bricked" stories. Either Rivian needs to fix this or at the very least make it so that people in these situation get escalated and taken care of quickly. Waiting in a parking lot till 3am is not a good experience.

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