Car unusable after being left for 7 days

[runjkl]

Rivian R1S was left unused for 7 days at 75% charge. All music and ventilation was turned off. Returned to an unusable vehicle. Could not gain access to unlock or charge.

Called the Rivian service center and was told to get a rental car. Rep stated the issue would not be covered under their warranty. How can they determine this prior to sending a tech out?

Rental car has been paid for out of pocket. We were told no appointment could be made until 3 weeks from now.

After five attempts, finally a rep was able to send a tech out to the location of the car. A battery was replaced and we were billed $400.

We regret purchasing a first generation Rivian. Why buy a vehicle when you cannot leave it for a week? Who has time to participate in the scavenger hunt to get the vehicle serviced?

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[ATL_R1S]

After five attempts, finally a rep was able to send a tech out to the location of the car. A battery was replaced and we were billed $400.

I don't see any reason why you were charged for what sounds like a 12v battery failure which should be replaced under warranty at no cost. Mind sharing your service invoice?

12v battery failures are unfortunately not rare and in every anecdote I've read, they've been replaced under warranty with a rental or loaner provided or at least compensated for after.

Something doesn't add up here, and I feel like an important detail has been left out of your story.

 

[Tim-in-CA]

That is complete BS. I can understand if SOC of vehicle was low, but 75% is more than enough to maintain the 12v … tie to start reporting Rivian for not honoring their warranty. What if you were parked at airport?

 

[R1Tom]

Based on your description it sounds like the traction battery was not depleted to zero and if that is the case this should 100% be a warranty covered situation.

 

[Dark-Fx]

Rivian is only supposed to be charging people the battery replacement if they determine you've done something to cause it. Unless you're already out of warranty.

 

[Polar]

Flat 12V - just more stories of the whack a mole that service is.

Sometimes you’re the mole sometimes you’re the hammer.

 

[COdogman]

I feel like we are not getting the whole story here.

 

[Dark-Fx]

I feel like we are not getting the whole story here.

Battery was only lightly being used while the vehicle was off?

 

[Donald Stanfield]

Battery was only lightly being used while the vehicle was off?

Like a front seatbelt was left buckled.

 

[COdogman]

Battery was only lightly being used while the vehicle was off?

We already know many others have left their vehicles for over 7 days without any issues. Either it was a bad 12v or OP is leaving out details that might change the narrative. I haven’t heard of service straight up telling someone over the phone they would have to pay for that. Seems strange. ??‍

 

[R1Tom]

Like a front seatbelt was left buckled.

In that case then the traction battery becomes completely depleted, correct?

 

[Joel]

That is complete BS. I can understand if SOC of vehicle was low, but 75% is more than enough to maintain the 12v … tie to start reporting Rivian for not honoring their warranty. What if you were parked at airport?

My R1T has died 3 times and twice it was plugged into Level 2 charging. I would push back on that charge.

 

[Donald Stanfield]

In that case then the traction battery becomes completely depleted, correct?

Yes. It never sleeps.

 

[SANZC02]

Sounds like they may have had logs showing something was left on.

 

[R1Tom]

Yes. It never sleeps.

Makes sense.

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