Cv shafts keep popping out

[NY_Rob]

"There's nothing we can do" or "that's normal" are the kinds of responses you get from Service when a solution hasn't been provided to them yet. I fully expect Rivian's engineers are well aware of all of these issues and are working with their suppliers on a solution. But, it takes considerable time to diagnose a problem, engineer a solution, and then start production of the revised parts.

We understand that it takes time to come up with a real solution.. but just dismissing known/common/real issues with "There's nothing we can do" or "that's normal" is far from acceptable coming from a factory owned SC/trained tech vs. "HQ is aware of the issue and is looking in to it" which tells the owner Rivian is aware it's a common issue, it's "not normal" and there is something they will do about it. No one likes to have their (in this case) actual problems minimized/dismissed out of hand due to ignorance.

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[R1Tom]

We understand that it takes time to come up with a real solution.. but just dismissing known/common/real issues with "There's nothing we can do" or "that's normal" is far from acceptable coming from a factory owned SC/trained tech vs. "HQ is aware of the issue and is looking in to it" which tells the owner Rivian is aware it's a common issue, it's "not normal" and there is something they will do about it. No one likes to have their (in this case) actual problems minimized/dismissed out of hand due to ignorance.

Exactly this. Early adopters accept things.... but we are getting to point I would consider new deliveries should be past that point, and a clear effort should be being made to go back and fix the early adopters cars. Maybe that is work in progress...but communicate that on these issues then. And same issues keep happening. Dang...I should run a car company....I got this stuff figured out...haha! I honestly hope that when Rivian people see posts like mine, they take them as constructive criticism. I absolutely love everything about this company...except this...festering issue with quality and then dealing with it once the vehicles are sold.

 

[domoplaytime]

I wondered that too. It’s possible.

Maybe I'll find out. I'd like to unlock all achievements, so this may be the surest path to turtle mode. Those icons are badges, right?

My adventure begins in Bellevue on Monday! We'll see if I make it home to Seattle.

 

[electruck]

We understand that it takes time to come up with a real solution.. but just dismissing known/common/real issues with "There's nothing we can do" or "that's normal" is far from acceptable coming from a factory owned SC/trained tech vs. "HQ is aware of the issue and is looking in to it" which tells the owner Rivian is aware it's a common issue, it's "not normal" and there is something they will do about it. No one likes to have their (in this case) actual problems minimized/dismissed out of hand due to ignorance.

Sure, would be nice but we already know Rivian's internal and external comms aren't that great yet. I suspect their Legal department may also prevent certain acknowledgements until a solution is in hand due to potential liability issues.

 

[connoisseurr]

Yet another Q3 Quantity > Quality byproduct.

 

[Tejkalra]

Dude I m getting my truck soon. Very excited but Getting worried about the problems too.

 

[Deleted member 7086]

If I had known when I bought my R1T what I know now I am not sure I would have gone forward with the purchase. Reliability is becoming a big question even with very few miles having been driven. What will happen when there is 50,000 - 75,000 miles on the truck?

 

[NY_Rob]

If I had known when I bought my R1T what I know now I am not sure I would have gone forward with the purchase. Reliability is becoming a big question even with very few miles having been driven. What will happen when there is 50,000 - 75,000 miles on the truck?

It seems like there is a quite well defined set of issues with not many more outside that group. I imagine that once Rivian correctly fixes those issues (in a permanent manner) the truck should be good to go for a very long time. It's really overbuilt for it's intended purpose and should hold up quite well.

 

[Offgrid]

Offgrid, drives off-road each day, green Rivian R1T. Gonna take a stab that this is Alex on Autos? Sorry to hear about the issue. Following. And thanks for the great content if it is you Alex. Keep us posted.

No mines white

 

[Prime]

If I had known when I bought my R1T what I know now I am not sure I would have gone forward with the purchase. Reliability is becoming a big question even with very few miles having been driven. What will happen when there is 50,000 - 75,000 miles on the truck?

Yea this is what I was thinking. Once the vehicle is past the 50k warranty and you’re on the hook for repairs.

 

[jebinc]

"Within Spec..."

We need a Rivian branded version….

 

[atebit]

If there are known issues, Rivian would be better off socializing that with their service agents on the phones and techs/mangers in the SCs in order to stave off spurious trips into the SC by owners that will ultimately be dissatisfied with the time they’ve wasted getting there.

 

[EVTrukHog]

Would it matter whether the ride height change happened in park vs on the move?

Is one better or worse than the other? There was a Detailing 101 video circulating a few weeks ago where the author mentioned that ride height should NOT be adjusted with vehicle in park (especially raising it) because parts could get in a bind. He suggested rolling the vehicle forward/reverse while raising it to avoid this. However, I've not seen any instructions from Rivian on this.

 

[mabowden]

Beyond upset owners once this gets in the media that the suspension issues are frequent without real solutions you’d think that would turn off interested buyers. I told myself I’d never buy an Audi cause of all the transmission issues that were reported on their earlier vehicles (I’m sure it’s better now). Hopefully they fix this and it doesn’t turn into a bad rep that sticks.

I've had DSG on an MK5, MK7 TDI, and MK7 GTI and they have been phenomenal transmissions. Really shows how long a negative stigma can last...

 

[mabowden]

"There's nothing we can do" or "that's normal" are the kinds of responses you get from Service when a solution hasn't been provided to them yet. I fully expect Rivian's engineers are well aware of all of these issues and are working with their suppliers on a solution. But, it takes considerable time to diagnose a problem, engineer a solution, and then start production of the revised parts.

This- please don't get mad at service folks who don't have a solution for something where a known solution is not available yet. That is how we lose good service techs. I know as I have a couple friends who grew up through the service tech worlds.

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