Gear Guard Intermittent Connection

[newbilization]

The intermittent connection of USB-C ports in the center console causes gear guard not working all the time on my new R1S (took delivery on 9/6)

I have to do software restart to get them working... but it then stops working next time when I start the car... it seems like a software issue.. not sure if others have the same problem

Sponsored

 

[ksujeff99]

I've seen this recently with the last update. I have to reset the infotainment to both 1) get the drive to connect and 2) see all the motion cam and incident videos. They just disappear until I restart. I would say I've restarted 4-5 times now since updating last week.

Prior to this I only occasionally had an issue with the drive not connecting. I assume they'll fix this in an upcoming release.

 

[Jumpjack]

I've had my R1S Gen.2 for just over 2 weeks. I got around to installing a 2TB Sandisk Extreme potable SSD about 10 days ago. It didn't like it when I first plugged in, everything went blank/black and then a Rivian logo appeared and slowly everything came back. I assume this was some kind of self induced reboot. It then worked for a while until it didn't (quite possibly the next time I started the car). I took the drive out and plugged it into my PC and there is some footage on there so it did work for a while.
I haven't tried putting it back in yet.

 

[teartags]

Mine has gone out for seemingly no apparent reason randomly as well. The 1st time I noticed it was when I came back to my truck to notice its first major door ding. I got in to ask Gary what happened and apparently he was asleep at the time.

 

[grex]

Yup, same issue for me. Have to soft reset for the usb-c to recognize the SSD. Hopefully, the fix this issue soon since I’m not capturing any potential incidences.

 

[NTinkle]

Same with me - also picked up 9/6. Soft reboot fixed it this morning. If it does it again, I'll report in app. Hope all who are having issue are reporting to make well known.

 

[electricRaptor]

Same issue here! Glad I’m not the only one and came to the forum searching for “disappeared”. Hard restart worked… for like a day. I was about to include it in my appointment tomorrow for (what I thought would be related) borked ADAS system. Looks like a software glitch from the recent update more like.

 

[Electrified Outdoors]

I reached out to my contact at Rivian and they are aware. Issue is related to USB power management. I was advised the next OTA should resolve.

 

[Singletracker]

Yup. No Gary here. Where did he go? It’s hard to find good help ? Please, come home, buddy.

 

[AI_DRIVER]

Yup, same issue for me. Have to soft reset for the usb-c to recognize the SSD. Hopefully, the fix this issue soon since I’m not capturing any potential incidences.

I have the same issue.

 

[harkco]

Same issue here

 

[Moscoso305]

The intermittent connection of USB-C ports in the center console causes gear guard not working all the time on my new R1S (took delivery on 9/6)

I have to do software restart to get them working... but it then stops working next time when I start the car... it seems like a software issue.. not sure if others have the same problem

Same

 

[mrose]

I talked to Rivian service and they said they have no other complaints of this but mine and offered to get me in at the next available appointment which is over 2 months away here in San Jose.
My conclusions
A: They are liars
B: Rivian vehicles are great but warranty and service is dubious at best

 

[shandel]

Mine occasionally disconnects and then reconnects itself without me having to do anything. However, yesterday it told me I had to reformat the SSD drive that I have attached. Not sure why. I did it and it all works now. Strange.

 

[mrose]

Mine has Ceased to operate at all same as incident cam recording

Sponsored