Gen 1 R1S Quad - Bluetooth Mic calls issue - Apparently its a know issue?

[memrivian]

Hello All,

I have my regular service scheduled this week for tire rotation and multi-point check. I spoke to the service rep who called me and let him know that while answering calls via Bluetooth - the other person is unable to hear me and always complain that the voice is breaking up pretty bad and I have to switch to iphone audio always to continue the call. He said this was a known issue and that a software fix may come in next few updates. Anyone else having this issue or is it just me. Also, what would be a right way to escalate this. I drive a lot and mostly take calls on Bluetooth so any advice is appreciated.

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[SANZC02]

Hello All,

I have my regular service scheduled this week for tire rotation and multi-point check. I spoke to the service rep who called me and let him know that while answering calls via Bluetooth - the other person is unable to hear me and always complain that the voice is breaking up pretty bad and I have to switch to iphone audio always to continue the call. He said this was a known issue and that a software fix may come in next few updates. Anyone else having this issue or is it just me. Also, what would be a right way to escalate this. I drive a lot and mostly take calls on Bluetooth so any advice is appreciated.

I have not had the issue in my R1S in the 2 years I have had it. If it is a known issue it must not affect all vehicles.

 

[COdogman]

I don't make many calls from my truck, but I haven't experienced this.

We have seen others asking the same questions so I don't think you are alone though...

 

[cbrcanuck]

Hello All,

I have my regular service scheduled this week for tire rotation and multi-point check. I spoke to the service rep who called me and let him know that while answering calls via Bluetooth - the other person is unable to hear me and always complain that the voice is breaking up pretty bad and I have to switch to iphone audio always to continue the call. He said this was a known issue and that a software fix may come in next few updates. Anyone else having this issue or is it just me. Also, what would be a right way to escalate this. I drive a lot and mostly take calls on Bluetooth so any advice is appreciated.

Interesting. I've never had trouble (2 years) and don't remember reading about it on here. Makes me think it can't be that big a problem... but "known" and "widespread" are different.

 

[Javito’s]

Same here. Not issues at all.

 

[acedigit]

I had no issues with this in my gen1 R1T until a few weeks ago. Now it is infuriating because I have to use my AirPods while driving so the other person will understand me or if I want to dictate a brief text reply. I am hoping it was an issue with previous software update that will be remedied with the next(I’m on 2024.51.02).

 

[Riviot]

3 years here, the only time I had an issue was recently during a widespread power outage and cell phone towers were out all over the place. So not a car issue but a coverage issue. Have you tried making a call in the truck sitting in your garage, with the phone over WiFi?

 

[Tangarg]

So glad you posted this. I have the exact same issue. Started very recently a month back or so. It is so bad that I have to always out phone on speaker to talk.

 

[memrivian]

So glad you posted this. I have the exact same issue. Started very recently a month back or so. It is so bad that I have to always out phone on speaker to talk.

I can tell you that I must have lucked out because the Service Center in Memphis TN has just THE best service guys over here. They are one of the main reason I refer my Rivian to my friends locally. Anyway, they threw the kitchen sink at the issue - had it for a day to test exactly what is causing it . But they did eventually change out the mic and did an update on software. Didn’t repeat!

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