demon_ge
Member
Update on my service. They ended up having me bring my truck in. Told them it occurs after more extended charging of about 15% or greater. Brought it in at 50%. After about 7 hours Rivian called back and said they determined it to be the adapter, A2Z NACS to J1772, which I brought along. They said the adapter had a “strong hot electrical smell”. While it does have a metal/plastic smell I wouldn’t describe not classify it as how they did. I had my buddy who also has the same A2Z adapter and he says his smells similar and isn’t having any issues.
Also Rivian kept saying they do not support NACS to CCS 3rd party adapters, which this isn’t and I kept saying that but they still continued to say it to include it saying that on my invoice.
To top it off, checking the charging it appears they stopped the charging twice instead of letting it charge a long time.
I’m am frustrated and feel like it’s Rivian just passing the buck and blaming outside influences. In today’s EV market adaptors are a thing we all need to use until everything is NACS which isn’t going to happen for a long time.
Sorry for the long ranting post.
Also Rivian kept saying they do not support NACS to CCS 3rd party adapters, which this isn’t and I kept saying that but they still continued to say it to include it saying that on my invoice.
To top it off, checking the charging it appears they stopped the charging twice instead of letting it charge a long time.
I’m am frustrated and feel like it’s Rivian just passing the buck and blaming outside influences. In today’s EV market adaptors are a thing we all need to use until everything is NACS which isn’t going to happen for a long time.
Sorry for the long ranting post.
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