Rick@40
New Member
- Thread starter
- #1
Deposit placed July 2020
Initial guide call Feb 28th saying delivery could be 4 to 6 weeks out (butterflies). The next day I get the purchase agreement. I take a few days to mull over it (there's little protection for the buyer). The day after signing I'm able to complete the purchase through the website. I'm shocked when I get to step 8 (delivery) and there's an opening Friday (11 days after the initial call). I call my guide to confirm because I already have a vin! She says "yep, that’s truck".
I imagine this is what arranged marriage feels like, meeting your spouse for the first time at the alter.
Friday was cold and windy in central Texas. The truck is delivered on flat bed from Dallas. The two folks who made the delivery (field specialist) spend 2 hours going through everything. They are incredibly polite and well versed. They actually wiped everything down before delivery since it had been raining on the drive down. And despite their 4 hour drive home to their families, nothing is rushed.
Here are some gripes. I’ll preface by saying my daily driver is a 2017 Tacoma TRD off-road. This is my splurge for the decade, so I’m looking for decent value. I also think a new car company, making first impressions, should go out of its way to make everything right.
Purchase:
I signed an agreement to purchase before ever having a trade in offer. It was a low-ball offer, like 4k lower than KBB. Hard pass. Maybe they figure I'm already locked in. Or who's going to walk away at this point.
I was told I could use a credit card for the down payment if I financed. (A lot of dealerships allow up to 5k and it's nice for the points). But there wasn't an option and the rate seemed high, so wire transfer the entire amount (ouch).
I'm reminded of what the usual purchase experience is, sitting in a cubicle at a dealership, meeting all the managers, back and forth, and I immediately appreciate the online experience.
Delivery:
Seamless.
Truck:
No spare tire!! No donut, not even a jack or a can of fix-a-flat. This is unacceptable in an off road vehicle. $81,000+ after taxes, destination and fees and no spare tire! Btw, never given the option in configuration. They could have at least filled the spare void with beer when delivered.
No rf/homelink. I have two cards, a remote, a friendship bracelet, and old pixel 3. The truck communicates with everything except my garage door opener.
There's little jittery noises from the suspension and after 30 miles it pulls a little to the right. But so does my Tacoma with 70,000 miles so I'm okay with it.
I'm sure I'll have more to bitch about as time goes by, but overall I love it. With all its flaws I love it. I expected the worst and I got German quality fit and finish. It's effortless. If it had to pull the moon with some ridiculously long tow cable it could. And every time you climb inside it feels like something special.
Initial guide call Feb 28th saying delivery could be 4 to 6 weeks out (butterflies). The next day I get the purchase agreement. I take a few days to mull over it (there's little protection for the buyer). The day after signing I'm able to complete the purchase through the website. I'm shocked when I get to step 8 (delivery) and there's an opening Friday (11 days after the initial call). I call my guide to confirm because I already have a vin! She says "yep, that’s truck".
I imagine this is what arranged marriage feels like, meeting your spouse for the first time at the alter.
Friday was cold and windy in central Texas. The truck is delivered on flat bed from Dallas. The two folks who made the delivery (field specialist) spend 2 hours going through everything. They are incredibly polite and well versed. They actually wiped everything down before delivery since it had been raining on the drive down. And despite their 4 hour drive home to their families, nothing is rushed.
Here are some gripes. I’ll preface by saying my daily driver is a 2017 Tacoma TRD off-road. This is my splurge for the decade, so I’m looking for decent value. I also think a new car company, making first impressions, should go out of its way to make everything right.
Purchase:
I signed an agreement to purchase before ever having a trade in offer. It was a low-ball offer, like 4k lower than KBB. Hard pass. Maybe they figure I'm already locked in. Or who's going to walk away at this point.
I was told I could use a credit card for the down payment if I financed. (A lot of dealerships allow up to 5k and it's nice for the points). But there wasn't an option and the rate seemed high, so wire transfer the entire amount (ouch).
I'm reminded of what the usual purchase experience is, sitting in a cubicle at a dealership, meeting all the managers, back and forth, and I immediately appreciate the online experience.
Delivery:
Seamless.
Truck:
No spare tire!! No donut, not even a jack or a can of fix-a-flat. This is unacceptable in an off road vehicle. $81,000+ after taxes, destination and fees and no spare tire! Btw, never given the option in configuration. They could have at least filled the spare void with beer when delivered.
No rf/homelink. I have two cards, a remote, a friendship bracelet, and old pixel 3. The truck communicates with everything except my garage door opener.
There's little jittery noises from the suspension and after 30 miles it pulls a little to the right. But so does my Tacoma with 70,000 miles so I'm okay with it.
I'm sure I'll have more to bitch about as time goes by, but overall I love it. With all its flaws I love it. I expected the worst and I got German quality fit and finish. It's effortless. If it had to pull the moon with some ridiculously long tow cable it could. And every time you climb inside it feels like something special.
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