tjrivian
Well-Known Member
- Thread starter
- #1
Picked up my R1S Gen1 Quad a little over a week ago.
At delivery, numerous defects with the "factory installed" PPF were noted. Rivian guide had me send an email to XPEL claiming warranty. XPEL says some of the defects are Rivian's fault. Ugh, sucks to be put in the middle of a finger pointing match. Found an actual paint defect in an area where there is no PPF. The defect was actually marked with a post-it note nmarker, but no one apparently thought they should actually address the issue(or at least remove the post-it to try to hide it better) before delivering the vehicle to me. Since these were cosmetic defects only I agreed to accept delivery after being assured that fixing them would be prioritized, more on that below.
In the first week I've also discovered some horrible passenger window noise that begins at ~40mph, and found that neither the front nor rear windshield washers work at all. I made sure that the fluid reservoir is full. Still nothing comes out. I remember thinking to myself at delivery that I should check them, but decided against it because I didn't want to get my perfectly clean windshield wet when I didn't need to. Big mistake.
First available service appointment was March. Rivian guide said to call and they would prioritize me. Apparently them pulling it into February is being prioritized. Absolutely absurd to spend $95k on a vehicle that has so many issues, and the manufacturer won't even attempt to address for 2 months. Rivian service suggested to me on the phone that I should just stop at a gas station every so often to use their windsheild cleaner/squeegee, and didn't seem very concerned that my wife will not ride in the vehicle due to the offensive noise from the passenger window right by her ear!
What have I gotten myself into? Please tell me that I wont spend the majority of my 36 month lease with unresolved issues, waiting months for a service appointment.
At delivery, numerous defects with the "factory installed" PPF were noted. Rivian guide had me send an email to XPEL claiming warranty. XPEL says some of the defects are Rivian's fault. Ugh, sucks to be put in the middle of a finger pointing match. Found an actual paint defect in an area where there is no PPF. The defect was actually marked with a post-it note nmarker, but no one apparently thought they should actually address the issue(or at least remove the post-it to try to hide it better) before delivering the vehicle to me. Since these were cosmetic defects only I agreed to accept delivery after being assured that fixing them would be prioritized, more on that below.
In the first week I've also discovered some horrible passenger window noise that begins at ~40mph, and found that neither the front nor rear windshield washers work at all. I made sure that the fluid reservoir is full. Still nothing comes out. I remember thinking to myself at delivery that I should check them, but decided against it because I didn't want to get my perfectly clean windshield wet when I didn't need to. Big mistake.
First available service appointment was March. Rivian guide said to call and they would prioritize me. Apparently them pulling it into February is being prioritized. Absolutely absurd to spend $95k on a vehicle that has so many issues, and the manufacturer won't even attempt to address for 2 months. Rivian service suggested to me on the phone that I should just stop at a gas station every so often to use their windsheild cleaner/squeegee, and didn't seem very concerned that my wife will not ride in the vehicle due to the offensive noise from the passenger window right by her ear!
What have I gotten myself into? Please tell me that I wont spend the majority of my 36 month lease with unresolved issues, waiting months for a service appointment.
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