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Media sound always toggles off

Does your media sound automatically toggle off?


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Giulia

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My media sound always toggles off. If I’m listening to a podcast or audiobook on my phone, it simply won’t play unless I manually do all the steps in settings to toggle the media sound back on. Hoping they’ll fix this in an update. Anyone else have this problem?
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sccmexpert

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I submitted a bug report for this 2 weeks ago. No idea if they will look at it or if they do, when it will be completed and released.
 

capitolm94

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Are you using Spotify? I had this happening, but it turns out it is someone else in the household starting to play Spotify on the same account. It would then pause it in the car.
 

LongJoSilver

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I submitted a bug report for this 2 weeks ago. No idea if they will look at it or if they do, when it will be completed and released.
Is there a way to submit bugs or are you just talking about a regular ticket? Thanks!
 
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Giulia

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Are you using Spotify? I had this happening, but it turns out it is someone else in the household starting to play Spotify on the same account. It would then pause it in the car.
Thank you. I will look out for this and it certainly could be an issue… But it also happens when I’m out and about and no one else is nearby. I like the idea of being able to submit a bug report and would love to know how to do that!
 

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capitolm94

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Thank you. I will look out for this and it certainly could be an issue… But it also happens when I’m out and about and no one else is nearby. I like the idea of being able to submit a bug report and would love to know how to do that!
They don’t need to be nearby, anyone on the same account anywhere will cause that.
 

BendR1S

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Every once in a while I'll get no sound while playing via bluetooth off my phone. Toggling it to OTA radio and then back to bluetooth fixes it. Weird bug for sure, hope they address at some point.
 
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Giulia

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Any ideas on a fix? I’m hard-pressed to imagine convincing teenagers to solve this in their phones… They like to be DJs with their phones when we’re driving Vivian together, and I like that also!
 

capitolm94

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Any ideas on a fix? I’m hard-pressed to imagine convincing teenagers to solve this in their phones… They like to be DJs with their phones when we’re driving Vivian together, and I like that also!
I think you have to buy a family / multiple simultaneous streams account on spotify (if this is truly your issue).
 

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Giulia

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Any ideas on a fix? I’m hard-pressed to imagine convincing teenagers to solve this in their phones… They like to be DJs with their phones when we’re driving Vivian together, and I like that also!
We do have a family subscription.
 

teartags

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Do you mean the sound just stops for no reason and you have to reach over and press Play? If so, mine does this with TuneIn as well as bluetooth streaming relatively frequently.
 

sccmexpert

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Giulia

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Do you mean the sound just stops for no reason and you have to reach over and press Play? If so, mine does this with TuneIn as well as bluetooth streaming relatively frequently.
This has occasionally happened to me but it’s not what I mean. This is literally that the phone will automatically connect for phone calls but the “media” toggle under settings/phone/… will automatically toggle off. Nearly every time I get out of the car.
 

jpcarr

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@Giuilia, I am having the exact same issue. Was this ever resolved? The media connection always toggles off every time I get out of car.
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