Rivianready
Well-Known Member
- First Name
- Michael
- Joined
- Dec 2, 2021
- Threads
- 32
- Messages
- 161
- Reaction score
- 179
- Location
- Richmond, VA
- Vehicles
- 2023 Rivian R1S Adventure Quad, Suburban LTZ
- Occupation
- Business owner
- Thread starter
- #1
I had my first service on my R1S at my local Rivian service center in Richmond, Va today. Here are my observations:
The local service guy called me the day before and confirmed what needed to be fixed and walked me through what to expect. Great touch and much appreciated.
I had two relatively minor things fixed- a weird coating problem on the back window that they fixed without having to replace the whole window (good) and a tailgate auto opening problem- it would not always open which they fixed with an adjustment.
They gave me an R1T for a loaner. I was impressed with the ride of the T over the S. It was smoother. My S rides rougher (both are/were set to soft). I would not have known it if I didn’t drive the T immediately after driving my S, but now I know the difference and I really hope Rivian fixes this with an update to the suspension settings.
The service visit experience was good. My service coordinator was very attentive and the drop off and pick up were efficient with the exception that they lock the front door and I had to ring the bell to get in each time I went in and out. Not sure why they need to lock it. Kind of annoying. They did all the work in one day, which was appreciated.
The “lounge area” could use some improvements. There were some really uncomfortable chairs (hard as a rock) and a sofa that was 6” off the floor. (Not every Rivian owner climbs mountains.)
Everyone I ran into pointed me to the coffee bar. They are on brand with some of the offerings. Instead of plastic water bottles they had more eco friendly paper cartons. Good to see they are walking the walk. I’m a tea drinker and they had tea bags but no hot water. Small things, but I say do it right or don’t do it at all.
Anyhow that’s it. Anyone have service experiences that you want to share?
The local service guy called me the day before and confirmed what needed to be fixed and walked me through what to expect. Great touch and much appreciated.
I had two relatively minor things fixed- a weird coating problem on the back window that they fixed without having to replace the whole window (good) and a tailgate auto opening problem- it would not always open which they fixed with an adjustment.
They gave me an R1T for a loaner. I was impressed with the ride of the T over the S. It was smoother. My S rides rougher (both are/were set to soft). I would not have known it if I didn’t drive the T immediately after driving my S, but now I know the difference and I really hope Rivian fixes this with an update to the suspension settings.
The service visit experience was good. My service coordinator was very attentive and the drop off and pick up were efficient with the exception that they lock the front door and I had to ring the bell to get in each time I went in and out. Not sure why they need to lock it. Kind of annoying. They did all the work in one day, which was appreciated.
The “lounge area” could use some improvements. There were some really uncomfortable chairs (hard as a rock) and a sofa that was 6” off the floor. (Not every Rivian owner climbs mountains.)
Everyone I ran into pointed me to the coffee bar. They are on brand with some of the offerings. Instead of plastic water bottles they had more eco friendly paper cartons. Good to see they are walking the walk. I’m a tea drinker and they had tea bags but no hot water. Small things, but I say do it right or don’t do it at all.
Anyhow that’s it. Anyone have service experiences that you want to share?
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