Oh another cancellation.

[Citibeach]

And once again two days before my delivery they cancel my delivery. Truck paid for, insurance set and they cancel again. Holy crap. This time I’m making them rent a car for me so I can give my car to the person that bought it before they change their mind. This is getting stupid. I’m so glad I sold the stock on the second day of trading at 120 and never looked back. At this point they deserve to be trading below a 20 billion market cap. I’m thinking a new CEO might be in order.

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[aw113sgte]

I've had 2 vin changes and 2 delivery cancellations. I'm supposed to get mine tomorrow, but the excitement has really gone down a lot. Fool me once....

 

[mini2nut]

You can blame brand new automobile manufacturer growing pains. I feel your frustration. Tesla customers went through the same crap in its early years.

 

[SeaGeo]

Yikes. You guys have some terrible luck...

 

[aw113sgte]

I've had 2 vin changes and 2 delivery cancellations. I'm supposed to get mine tomorrow, but the excitement has really gone down a lot. Fool me once....

Well my truck was delivered today and overall is fantastic. Some panel alignment issues, a bolt missing near tailgate, but overall a great truck

 

[IlliniRivian]

I’ve been calling for a new CEO for awhile. There are simply too many failures and problems at this point. RJ should be a chief product officer and chairman but he has not demonstrated he should run what is supposed to be a large scale auto company.

 

[crashmtb]

I’ve been calling for a new CEO for awhile. There are simply too many failures and problems at this point. RJ should be a chief product officer and chairman but he has not demonstrated he should run what is supposed to be a large scale auto company.

Okay, then what? Same people still in charge of QC and deliveries?

 

[ironpig]

I’ve been calling for a new CEO for awhile. There are simply too many failures and problems at this point. RJ should be a chief product officer and chairman but he has not demonstrated he should run what is supposed to be a large scale auto company.

That's never going to happen. He's the story, the anti-Elon, the face of a brand new company.

You are focusing on customer service issues and not seeing that he is the reason they are in still in business, He has 3 different vehicles in production, the first EV truck to market and is about to break ground on another factory in Georgia.

 

[IlliniRivian]

That's never going to happen. He's the story, the anti-Elon, the face of a brand new company.

You are focusing on customer service issues and not seeing that he is the reason they are in still in business, He has 3 different vehicles in production, the first EV truck to market and is about to break ground on another factory in Georgia.

right, and he says he wants to move to GA to oversee construction and build up of the new factory. Moving to set up factories is not something a CEO does.

I guarantee you if the stock price collapse actually led to a buyout that any buyer (whether Bezos or a hedge fund) would ever keep RJ as CEO.

 

[ironpig]

right, and he says he wants to move to GA to oversee construction and build up of the new factory. Moving to set up factories is not something a CEO does.

I guarantee you if the stock price collapse actually led to a buyout that any buyer (whether Bezos or a hedge fund) would ever keep RJ as CEO.

Really? Elon moved to Texas away from Tesla headquarters. Elon "slept on the factory floor" during their most important push. RJ may have to be on the ground in Georgia for what everyone agrees is their most important step.

A buyout is not happening any time soon and neither is CEO replacement. This is a story stock and RJ is the story.

 

[ads75]

I do fully agree Rivian shouldn't be having people pay for trucks that they find problems on. They shouldn't ask for payment until the truck clears their inspection process, whatever that entails. And they should be providing refunds if they can't fix that problem in a short period of time (I don't know how long, about a week).

While I can understand frustration with the cancelled deliveries, what is Rivian supposed to do? Rivian is probably cancelling because they found a problem on the trucks. Should they deliver problem trucks? Rivian started deliveries to employees to help figure out a process, I guess they are still working on that. But people were upset employees got deliveries first. CEO should be fired because a few trucks have problems, and the deliveries were cancelled? Is your CEO fired every time there is a problem where you work? Should Rivian deliver problem trucks? Don't complain that your delivery was cancelled, complain you didn't get a problem truck.

People are buying from a startup, unfortunately, there are bound to be problems. Even new car salesmen say they wouldn't buy a new car model for the first year, to let the new problems get sorted out. We are buying from a new manufacturer. Have to adjust expectations from every other purchase, unless you are an early Tesla adopter.

 

[mabowden]

Okay, then what? Same people still in charge of QC and deliveries?

Exactly. Also, he has crazy demand for products he cannot build fast enough. While I do truly feel for OP and I would be mad as hell too, we did sign up to a fledgling automaker that will have growing pains. Some of the Tesla horror stories don't match Rivian.

However, there have been too many cancellations to call it "growing pains".

This is a process issue, and an easy one to solve (in the grand scheme of things). I bet in a month we stop hearing about all of these cancellations.

 

[Dirty_B]

You can blame it brand new automobile manufacturer growing pains. I feel your frustration. Tesla customers went through the same crap in its early years.

No, BS. They aren't ready. It's not that they're new - people keep saying that and it's a cop out for covering up the incompetence. Also Tesla's had issues, but no where near the incidence Rivian is producing.

9 million new autos get shipped from plants every year to dealerships in the U.S. At Rivian's damage rate/PDI rework rate per the first 2000 R1Ts, that would be like 1 million being damaged or needing rework....but seriously, any lean six sigma black el6ts out there willing to help Rivian, cause damn they need help.
Dirty_B

 

[crashmtb]

Exactly. Also, he has crazy demand for products he cannot build fast enough. While I do truly feel for OP and I would be mad as hell too, we did sign up to a fledgling automaker that will have growing pains. Some of the Tesla horror stories don't match Rivian.

However, there have been too many cancellations to call it "growing pains".

This is a process issue, and an easy one to solve (in the grand scheme of things). I bet in a month we stop hearing about all of these cancellations.

Outright cancelling deliveries as they have been tells me they don’t have the capacity to deal with even small damage issues.

No, BS. They aren't ready. It's not that they're new - people keep saying that and it's a cop out for covering up the incompetence. Also Tesla's had issues, but no where near the incidence Rivian is producing.

9 million new autos get shipped from plants every year to dealerships in the U.S. At Rivian's damage rate/PDI rework rate per the first 2000 R1Ts, that would be like 1 million being damaged or needing rework....but seriously, any lean six sigma black el6ts out there willing to help Rivian, cause damn they need help.
Dirty_B

There’s a big difference here, compared to a car going to a dealer. normally, of course you don’t pay or do registration etc etc until the handover happens. Car gets crunched in the way there? Odds are you don’t hear about it. Just that it’s gonna be late, it’s “stuck at the terminal”.

 

[Dirty_B]

... first EV truck to market and is about to break ground on another factory in Georgia.

By a short time period, and Ford did it in less time, with more reservations, and more importantly - higher profit per unit. To your second point - and you think that's good? Other manufacturers can retool a plant for less $$ and they wouldn't build it in a state that doesn't allow them to sell in that state...
DirtyB

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