R1S Down for The Count

[Count Orlok]

The Royal R1S is getting a field trip on the back of a truck to Chicago. Probably the AC charging module or something like that. As previously reported, L1 and L2 charging is FUBAR. SOC is too low to make it to try DCFC due to The Count's distance from Michigan.

No ticket was opened until the fourth call with service rep. The service rep has been extremely professional and responsive. There was also no long hold to get through (unlike past experiences when calling). The rep did make it clear that if the issue is something covered by the warranty, Rivian will cover the tow; if not The Count will incur an unknown towing expense. The Count's research suggests a round-trip tow across state lines to be about $2,200 unless Rivian has a deal with some carriers.

Saddest part is The Count and Countess were looking forward to taking the R1S to pick up their Royal Grenadier s00n. Now The Count will need to schedule an appointment with the chiropractor as they will probably convey to Lake Bluff in The Countess' 911.

In the meantime, as you probably heard, the heatpumps/splits are being installed in the Royal Workshop next week.

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[mikehmb]

 

[Count Orlok]

FWIW, the "free" wall charger The Count received has been put to work. Free electrons if you can find it.

 

[Jacopa]

Jimmy likes Elaine…….

 

[COdogman]

Rivian must have known this issue would occur and wanted Count & Countess to keep that charger as an apology gift.

 

[Count Orlok]

tow truck appeared 26 hour early.

the APP says it should be dropped it off March 19 for the service appointment.

ingenious on Rivian's part has plenty of time to get it to West Walnut Street.

will the current 25% SOC last until service techs see the S? signs point to no

 

[Count Orlok]

So while enjoying an evening cup of genmaicha The Count's phone rings with an unknown number. it is the tow driver. He wants to know the gate code to get into the Rivian service center with the Royal R1S.

Undaunted, The Count calls Rivian service. Friendly rep tells him the code is 5464*. The Count relays this to the driver who enters the code only to be told by the gate lock to pound sand.

Another call to Rivian and The Count convinces the rep to call the driver herself.

Silence for 15 minutes then the driver calls The Count to let him know he got in the employee gate, dropped off the R1S, but didn't have a pen to ID the FOB on the envelope deposited into a drop box.

Current SOC: 24%


* this is not the real code, but if anyone needs the real code, just fax The Count

 

[Dark-Fx]

I thought you were putting a DC charger in at home? what's the problem then?

 

[Count Orlok]

I thought you were putting a DC charger in at home? what's the problem then?

utility quoted >150k to run the three phase line ~ 1 mile to the workshop; so instead we're shopping commercial properties with extant 3p.

 

[COdogman]

Another historic pen failure.

 

[Dark-Fx]

utility quoted >150k to run the three phase line ~ 1 mile to the workshop; so instead we're shopping commercial properties with extant 3p.

 

[Count Orlok]

SOC: unknown

status: "in service"

attitude of The Count: mostly positive

 

[Count Orlok]

150k will go a long way toward purchase of the Orlok House of Cheese.

 

[RivianRunner]

tow truck appeared 26 hour early.

the APP says it should be dropped it off March 19 for the service appointment.

ingenious on Rivian's part has plenty of time to get it to West Walnut Street.

will the current 25% SOC last until service techs see the S? signs point to no

Couldn't you just drive it to the nearest fast DC charger, charge up, and drive it to the nearest service center?

 

[Count Orlok]

Couldn't you just drive it to the nearest fast DC charger, charge up, and drive it to the nearest service center?

only if I assumed it would charge at the DCFC lest it be stranded away from a friendly driveway. I offered to try but the Rivian rep said not to bother as If it too failed, it would still need to be towed to Chicago.

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