Rivian Tualatin SC Kudos

[Noplacelikeloam]

Out of gratitude to those that care, I wanted to call out the Tualatin SC team for doing a great job on my R1T.

I read lots of grumbles on here about the service centers not being the most helpful. Not the case here.

Excellent service, thoughtfulness, going above and beyond. Couldn’t have asked for more from them.

Highly recommended. And thank you guys!

Sponsored

 

[monzarottie]

Out of gratitude to those that care, I wanted to call out the Tualatin SC team for doing a great job on my R1T.

I read lots of grumbles on here about the service centers not being the most helpful. Not the case here.

Excellent service, thoughtfulness, going above and beyond. Couldn’t have asked for more from them.

Highly recommended. And thank you guys!

I agree completely. I've had my R1S there once and two mobile services (I'm in Bend). Both Noé and Jonathan are great!

 

[Chas60422]

I second the kudos. The Portland SC is also top notch.

 

[wicked2112]

Out of gratitude to those that care, I wanted to call out the Tualatin SC team for doing a great job on my R1T.

I read lots of grumbles on here about the service centers not being the most helpful. Not the case here.

Excellent service, thoughtfulness, going above and beyond. Couldn’t have asked for more from them.

Highly recommended. And thank you guys!

That team does AMAZING work!!!

 

[LivingInKaos]

Tualatin is great. It's small so you get more of a personal feel. Portland is great too. Tualatin just painted the inside of the office/waiting which means they are one step closer to being official. They have more equipment incoming too, which is awesome.

 

[Forager]

+1 on this SC, great group there.

 

[RivianRunner]

Out of gratitude to those that care, I wanted to call out the Tualatin SC team for doing a great job on my R1T.

I read lots of grumbles on here about the service centers not being the most helpful. Not the case here.

Excellent service, thoughtfulness, going above and beyond. Couldn’t have asked for more from them.

Highly recommended. And thank you guys!

What did they fix?

 

[Noplacelikeloam]

What did they fix?

NVH issues in including replacing parts. Strut replacement. Keycard / door handle replacement. Tire rotation.

 

[Riviot]

Tualatin is great. It's small so you get more of a personal feel. Portland is great too. Tualatin just painted the inside of the office/waiting which means they are one step closer to being official. They have more equipment incoming too, which is awesome.

I was there today to pick up an erroneous delivery to that location, it looked like a regular service center from exterior signage to interior furniture and features. I'm jealous PDX gets TWO awesome SCs while Seattle struggles.

 

[LivingInKaos]

I was there today to pick up an erroneous delivery to that location, it looked like a regular service center from exterior signage to interior furniture and features. I'm jealous PDX gets TWO awesome SCs while Seattle struggles.

They've not been able to list it as an official service center even though it's been there for over 18 months. They've not had a couple pieces of equipment that they needed plus the terms of the lease for the first year were not accommodating. So they never knew if it was going to last.

 

[monzarottie]

I was there today to pick up an erroneous delivery to that location, it looked like a regular service center from exterior signage to interior furniture and features. I'm jealous PDX gets TWO awesome SCs while Seattle struggles.

And Bend has no service center despite having more Rivians than Portland. Bend gets mobile service via Tualatin. ?

 

[seththegr8]

And Bend has no service center despite having more Rivians than Portland. Bend gets mobile service via Tualatin. ?

I'm really close to pulling the trigger on a R1T but service stories are all over the place and is the last thing holding me up. I am glad to hear the praise for the "local" SC. I live between Eugene and Bend and work in Eugene. This will be my daily driver and my only vehicle. I'm not sure I can swing it if I have some of the trouble I've heard. How hard has it been for mobile service in Bend? I know if very much depends on the issue. I assume even if I get a "good" truck, I'll have to go up to Tualatin or Portland at some point, but some of these stories are killing me!

 

[wicked2112]

I'm really close to pulling the trigger on a R1T but service stories are all over the place and is the last thing holding me up. I am glad to hear the praise for the "local" SC. I live between Eugene and Bend and work in Eugene. This will be my daily driver and my only vehicle. I'm not sure I can swing it if I have some of the trouble I've heard. How hard has it been for mobile service in Bend? I know if very much depends on the issue. I assume even if I get a "good" truck, I'll have to go up to Tualatin or Portland at some point, but some of these stories are killing me!

The SC's in Oregon are doing a great job! Don't let the stories drive you away from Rivian.

 

[seththegr8]

The SC's in Oregon are doing a great job! Don't let the stories drive you away from Rivian.

It really is reassuring to hear, thank you!

 

[Epzey]

Out of gratitude to those that care, I wanted to call out the Tualatin SC team for doing a great job on my R1T.

I read lots of grumbles on here about the service centers not being the most helpful. Not the case here.

Excellent service, thoughtfulness, going above and beyond. Couldn’t have asked for more from them.

Highly recommended. And thank you guys!

I would like to second this they’ve been great every time I’ve gone in. I got tailgate inoperative message a week ago and set up an appointment. I since remedied it with the Fob but want the mechanism checked to be sure. They’re so accommodating I was considering asking them to pull the frunk trim for me. Breaking plastic rivets on my older BMW doesn’t cost me what it would if I broke those on the Rivian.

Sponsored