Rivians have poor quality?

[Donald Stanfield]

Mine has poor quality, but I'd keep it if I had a service center close enough. It's the best vehicle on the market. I have a rocket ship that handles great and looks good. There's nothing else on the market that touches it. BMW has some great driving cars too, but they are all too small for my preference.

The R1 series is the best driving vehicle for its size.

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[DaveA]

I concur...early Gen 1s have/had many issues, but still one of the best driving vehicles for its size. The R2 I test drove had the glove boxes operate but seemed like alignment was off as one rubbed against the other upon closing/opening. The cup holder was finicky and took finesse to keep it closed.

 

[stormbreaker]

Hasn't this topic been discussed and or beaten to oblivion already?

I wanted to say I knew Rivian was brand new when I went in on my dual motor large pack. But seeing in the marketplace that all pickups have become so ungodly huge, I took the leap of faith.

Yes, I've had some hiccups. Mostly centered in driver+ hardware issues. Last fix was over a month ago and I'm a happy customer.

I'm keeping stormbreaker. Sorry your truck sucked though...

 

[TexasBob]

Look at the actual data here from JD Powers.

• If you have the very best, MOST RELIABLE vehicle brand you can expect an average of 1.51 problems during you first three years of ownership.
• If you have the very worst, LEAST RELIABLE vehicle brand you can expect an average of 3.01 problems during you first three years of ownership.

A "problem" can be a software glitch or a blown engine. So realistically, the difference between a "low reliability" Land Rover and a "high reliability" Toyota is that you will have ONE extra problem covered by warranty during the first three years you own the vehicle. That is all these surveys tell you. How big a deal that is to you is a matter of personal preference.

Side note: Consumer Reports data is misleading garbage manipulated in a secretive non-transparent way to amplify apparent differences. The real data and the weightings are not published except on a pay-to-see basis to OEMS as part of the CR scam. Embarrassing shadow of its former self.

 

[lmr]

Feels to me that Rivian build quality is hit or miss, much like many manufacturers. For my experience owning my Gen1 R1S this last 3 years the vehicle has only been in for service twice that wasn't related to regular/planned maintenance, both times it was to replace the 12v battery at Rivian's expense under warranty and Rivian proactively contacted me each time and scheduled me within 10 days for an appointment that took less than 90min each. Where you live, how many service centers you have nearby for your metro size is also a bit factor in the service experience.

Most of the truly annoying quality issues I have experienced have been from software updates that clearly needed a bit more time to bake with QA before release, but luckily Rivian has been fairly quick to push out follow-on updates/fixes. Hopefully as their product portfolio continues to increase with additional models and complexity that they to invest properly in this area as a Software Defined Vehicle can go from being quite stellar to practically unusable with one bad code push.

This has been my experience anyway.

 

[McLovin]

I completely agree with your earlier comment that Rivian service sucks, still sucks, and in fact the people who answer the phone to open a new ticket are even worse now than they were three years ago.

I think this is region-dependent, so the blanket statement of “Rivian service sucks” is misleading.

I just had my 12v battery replaced yesterday. In & out in 2 hours. Scheduled the appointment while on vacation on the other side of the country, and they got me in 10 days later. They would have done a remote service, but I don’t have L2 charging at home.

I’ve had Audi oil changes take longer than 2 hours.

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