Rivians have poor quality?

[forestwalker]

Uh oh.

I am the MOST unhinged.

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[Christopher1000]

Okay, you are an early adopter, had bad service experiences, and sold your Rivian. You have moved on, and the point of your post is what? Why now? Seems like you are having trouble letting go and moving on. From my perspective, service has been very good at my service center (Richmond VA). I think services experiences are a local thing, not a brand thing.

First, I'm still a big investor with Rivian. Second, anyone can be on here whether you currently own or not.

 

[wolfethomas]

https://www.autoblog.com/features/tesla-vs-rivian-reliability

Refer to the post that includes the CR article. I don't read "professional" blogs where the authors can't even use proper grammar. 'They may be reporting accurately, or may be their personal opinion. If they aren't educated enough to use proper grammar when their job is to write, I don't trust their information.

 

[SwampNut]

We really should ignore CR on most things automotive, unless you're shopping OLD models from legacy makers. Early R1 had a shitload of problems, and yet, most were not showstoppers. The CR reliability number is really stupid; it mostly equates a Rivian needing a new set of 12v batteries to the Toyotas spitting their engines on the ground. One of my Jeeps had a known issue with the radiator, they lumped it in there with others that had trans issues (they identified as running but were not).

I completely expect the R2 to be vastly less problematic with everything they have learned and changed. My R1, with VIN 10,500, was early-ish but not super early. It has had some "early" problems but not like waiting two months for a GM transmission (one of my friends with a 2025). For example, my version 1 powered tonneau cover failed, like most do. Again CR would count this as being a mark against reliability, though, it's just a damn cover. The TSB for a free replacement to the new cover is treated like a TSB for something that takes out your engine.

 

[Time2Roll]

What is service? Mine just runs. Far better than the last three EVs I drove.
Nothing against Tesla, I have not owned one to compare.
I am trying to assume generation two has been improved and the report is mostly first generation.

 

[Harvest]

I've had my quad 2022 R1T since October OF 2022. I've had only one extremely minor issue in that time, which was the frunk would auto open but not auto close (this was after having it for a couple of years). It would manually close. They sent a mobile technician to fix it in my home driveway within a week of when I contacted them. I also used mobile service when it was time to replace my 12 volt battery. The only time I used the service center was when I had a rock chip the windshield, and it was easy to schedule, only had to wait a couple of weeks (this was Kansas City service center) and they gave me a free loaner. So my service experience has been excellent and the lack of issues and maintenance cost with the vehicle has been far superior to any of the 15 vehicles I owned previously. That's not to say others haven't had issues, but just want to counter the impression that every Rivian requires a lot of work and that every Rivian service center is overwhelmed, because that has not been my experience at all.

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