jeeden
Well-Known Member
- First Name
- Jeremy
- Joined
- Oct 27, 2020
- Threads
- 57
- Messages
- 1,087
- Reaction score
- 1,637
- Location
- Northern VA
- Vehicles
- Rivian R1S, 2016 Ford Escape, 2015 Ford Mustang GT
- Occupation
- Project Manager
- Thread starter
- #1
Just got our launch edition R1S back from the service center in Gaithersburg Maryland today, it was a great service experience. I had a ticket in since last summer for wind noise coming through the driver side window.
Dropped off the R1S on Tuesday afternoon and unfortunately no loaners so I got a rental covered by Rivian from Enterprise. The service leader really took the time to go drive with me and listen and acknowledge the issue that was going on. Also there is a small popping noise on the rear gate that have been realigned they were going to take care of. I've been diligently watching my app to see the work being done and if it moved. I started getting text messages on Wednesday from a service advisor there about the status telling me they were in process on it and then she would check with me no more than the next day which she did.
Today I noticed that all of the items on the list in the app or checked off is complete and I got an alert from my app that the vehicle had been charged to the current threshold setting I had set. I call them and asked him if I can come get it on my way home from work and they said they come right on up or they had after hours pick up options. Told me to just drive the rental car directly there and they would take care of it. When I pulled in holy smokes so many Rivians getting ready for delivery. The building was literally surrounded by hundreds of them and there were three car carriers staged at the entrance driveway full of them as well. They told me that the push was on for the in the corner deliveries and I believe it. There is almost no place to park and then when you look into the interior service bay there were dozens there. I wanted to take a picture but I was in a hurry and traffic was horrible so I didn't have a chance, but SO MANY RIVIANS!
Anyway aside from a suggestion that some sort of therapist to help you to get through being without your Rivian, the whole experience was great. They have really added to their communication and I was told they are hoping to have every service visit under 24 hours by the end of the year..
Dropped off the R1S on Tuesday afternoon and unfortunately no loaners so I got a rental covered by Rivian from Enterprise. The service leader really took the time to go drive with me and listen and acknowledge the issue that was going on. Also there is a small popping noise on the rear gate that have been realigned they were going to take care of. I've been diligently watching my app to see the work being done and if it moved. I started getting text messages on Wednesday from a service advisor there about the status telling me they were in process on it and then she would check with me no more than the next day which she did.
Today I noticed that all of the items on the list in the app or checked off is complete and I got an alert from my app that the vehicle had been charged to the current threshold setting I had set. I call them and asked him if I can come get it on my way home from work and they said they come right on up or they had after hours pick up options. Told me to just drive the rental car directly there and they would take care of it. When I pulled in holy smokes so many Rivians getting ready for delivery. The building was literally surrounded by hundreds of them and there were three car carriers staged at the entrance driveway full of them as well. They told me that the push was on for the in the corner deliveries and I believe it. There is almost no place to park and then when you look into the interior service bay there were dozens there. I wanted to take a picture but I was in a hurry and traffic was horrible so I didn't have a chance, but SO MANY RIVIANS!
Anyway aside from a suggestion that some sort of therapist to help you to get through being without your Rivian, the whole experience was great. They have really added to their communication and I was told they are hoping to have every service visit under 24 hours by the end of the year..
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