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Sometimes you just have to vent.... Rivian Service.

Killer95Stang

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I'll start off by saying I'm a pretty easy going guy on my off time. Work is a different story, but I try not to mix both personalities.

I took delivery of my R1S on April 27th. Everything was great. Overall, fit and finish was good, except for the front drivers side fender. It was noticeably misaligned, but looked like a minor adjustment was all that was needed. Also had a ding in rear passenger door sill that looked like the door was closed on the seatbelt buckle. Knowing that the truck was only built three weeks earlier, I figured it happened on the assembly line. Still not an issue, because I could just set up an appointment to fix the fender and it looked like a PDR guy could fix the door sill.

In early June I had my appointment at Costa Mesa. Not a big deal, because I got a nearly new Mercedes GLE 350 as a rental. Fit and finish on the GLE was perfect btw. After 3 weeks passed with no movement of my R1S from the back lot (GPS and cabin temp), I called because I was leaving on month long trip to Japan and needed to do something with the rental. A couple days later and my R1S was is inside the building being worked on (GPS, cabin temp and hood open). 2 day after that, truck is ready for pickup... great. Truck was filthy at pickup, so I didn't notice anything until I got on the freeway. Now my silent truck sounded like a jeep with the doors off. I could hear the wind coming from the top of the door . I drove straight to a car wash and when I got out to look around, I noticed 3 dents along the two drivers side doors, right at the agle crease above the door handles. Probably caused by a fixture they used to remove or realign the doors. I also looked at the door and saw that the drivers door was sticking out exposing the door seal. That was the source of the wind. Oh yeah, a nice 3 inch scratch at the front of the door edge was added that they tried to touch up by hand. Might have worked if the touch up paint was the same color and not milky white. I freaked out and called. Ended up setting an appointment in August after I returned from my trip.

August 3rd dropped off the R1S and this time I was given an R1T. I really like the truck and didn't mind our car taking a little longer, because it was going to a third party body shop to repair and repaint the doors. Not 100% sure, but thentruck GPS'd to a shop in Orange called Krizen off Taft near the 57. After 3 weeks I called and later that day I was called back to tell me my car was ready. Fast-forward to today when intake that 45 minute drive to pickmup the truck. After 10 minutes of searching for my fob, I located the R1S buy unlocking the doors . Looked great from far, but then I walked up. The hood looked like a hologram of crappy buff marks. Probably get a better finish if you took a freshly painted black lambo to have the 15 year old at the carwash buff it.

On the door, the dents were gone, but that 15 year old burned through the clearcoat and base, exposing the primer. Not to mention, they took my new carpool lane sticker off my rear bumper, which was put there three days before it was dropped off. Only took 5 weeks to get those and I have no clue why they would touch the bumper.

I'm dying right now!!!?

Rivian R1T R1S Sometimes you just have to vent....  Rivian Service. 20230823_120252
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Killer95Stang

Killer95Stang

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To add insult to injury... I only 39% in the loaner when I left home. I worked over night and didn't get home until 6:30am, so I didn't have enough time to get more charge in it before I left to Rivian SC. Besides, I'm dropping this truck off I thought, so they could charge it on their dime. After I rejected the fix of my car, I got back in the loaner and realized I ohly had 20% juice left. Lol... had to stop at an EA charger that kicked me off every 5 kw....
 

R1Tom

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Sorry you having to go thru all this. Completely unacceptable. But hopefully as more come on line and more horrible service experiences are shared, Rivian will wake up and fix their service problem. Best of luck getting your issues resolved.
 

citizen

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Damn, I hope they make it right. I have a bunch of small issues that I'm reconsidering them attempting to fix since I'm worried they'll now cause even more problems. Have the car already PPFed and know that I'll be taking some panels off for them to rectify the poor paint chip fixes they tried to pass off at delivery. But I feel like I might have to be prepared for them to muck up the PPF on the other panels.

For your door jam ding, does it look similar to #5 on my list below? Were they able to address?
https://www.rivianforums.com/forum/threads/took-delivery-at-costa-mesa-sc-r1s-149.17688/
 
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Killer95Stang

Killer95Stang

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Damn, I hope they make it right. I have a bunch of small issues that I'm reconsidering them attempting to fix since I'm worried they'll now cause even more problems. Have the car already PPFed and know that I'll be taking some panels off for them to rectify the poor paint chip fixes they tried to pass off at delivery. But I feel like I might have to be prepared for them to muck up the PPF on the other panels.

For your door jam ding, does it look similar to #5 on my list below? Were they able to address?
https://www.rivianforums.com/forum/threads/took-delivery-at-costa-mesa-sc-r1s-149.17688/
I think I could live with yours. Mine was right in the center.

I'd call your ppf guy and ask for his advise, assuming the worse case scenerio.

Rivian R1T R1S Sometimes you just have to vent....  Rivian Service. 20230516_183325


Rivian R1T R1S Sometimes you just have to vent....  Rivian Service. 20230516_183336
 

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citizen

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Oh wow yours is very noticeable!

I'm gonna assume when I arrive I'll be walking them through my list and will just have to live with half the issues and have them focus on the door, panel, rear hatch alignment issues, and the panel with the paint chip. I guess all the minor issues with the glossy black and rough black panels I can just overlook. Would love them to take out the small dent on the hindquarter but I worry they'll either destroy the PPF or incorrectly reinstall all the interior pieces if they take them apart to address from the inside out.
 

Donald Stanfield

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Wow. Whoever they got working on those needs some supervision big time. There is no excuse for the truck being worse now than when you picked it up. I have loose exterior trim and I was going to have someone fix it but now I might just glue that bitch myself.
 

txtravwill

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Had a similar experience with dented door at deliver. Few months later and just now getting resolved after multiple mobile and service center/body shop visits.
 

LL75

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Rivian service employees definitely need more experiences. Seems like they hire anyone off the street imo. I'm lucky that my r1s doesn't have any major body issues but it does have accessories issues (rattling subwoofer on 3rd row that they can't fix it in two visits but said it is fixed and returned to me). They also can't align correct either with my car still pull to the right. I'm at the point of just gonna live with the problem.
 

R1Tom

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I suspect many are "living" with issues. I have several....that I don't deem sufficient to warrant a service center risk at this time.
 

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LL75

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Wow. Whoever they got working on those needs some supervision big time. There is no excuse for the truck being worse now than when you picked it up. I have loose exterior trim and I was going to have someone fix it but now I might just glue that bitch myself.
I would venture of fixing it myself as well instead of bring it to the sc. The two times I brought mine In for services. Both times they made the problems worse.
 

Donald Stanfield

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I would venture of fixing it myself as well instead of bring it to the sc. The two times I brought mine In for services. Both times they made the problems worse.
I've had great luck with the Atlanta service center in the past. Then again they were one of the first up and running and were known as a center for "problem" vehicles to go get fixed. I have heard decent things about Nashville as well so maybe I'd faire better.
 

LL75

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I've had great luck with the Atlanta service center in the past. Then again they were one of the first up and running and were known as a center for "problem" vehicles to go get fixed. I have heard decent things about Nashville as well so maybe I'd faire better.
Lucky for those folks around the area. Dallas sc sucks donkey balls. I'm sure it is even worse now since there are too many vehicles at the center
 

R1Tom

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I'm *tok* living */tok* with *tok* my */tok* issue *tok* just */tok* fine *tok* *tok/*
Me too....not worth the "service experience" to attempt to get it fixed.
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