Update install unsuccessful

[danen1973]

Is anyone else getting this error while attempting to update to the latest version.

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[DeanB1452]

Have you tried rebooting the truck?

 

[kewlasu]

Maybe it's due to the imminent release of 2024.07.03 update that it's preventing you from updating to this older release ?‍

 

[Magicbus]

Maybe it's due to the imminent release of 2024.07.03 update that it's preventing you from updating to this older release ?‍

Probably. There was another thread reporting.02 could no longer be installed. I installed.03 last night.

ON EDIT: I see you are currently on .02.

 

[mcupp40]

Worst case scenario...

I had a similar issue last year. I don't remember the exact percentage, but every update would make it to ~7%, hang for a while, and eventually error out. It ended up being a "communication module."
I had no other "communication" related issues and drove the truck for several months while waiting on service. The cameras started becoming glitchy and would randomly stop working for days at a time, which was also resolved by replacing the communication module.

 

[DuoRivian]

No, mine installed perfectly as it seems to have for 99.9% of people.

 

[SANZC02]

Probably. There was another thread reporting.02 could no longer be installed. I installed.03 last night.

ON EDIT: I see you are currently on .02.

They are on 03.2, not 07.2.

 

[Magicbus]

They are on 03.2, not 07.2.

I updated from 03.2 to 07.3 with no issue. I misread the screen shot and thought the OP might have been trying to install 07.2 but realized the screen shot showed his current install. I suppose he could have been trying to install 07.2 which he probably can’t do.

 

[Magicbus]

They are on 03.2, not 07.2.

I updated from 03.2 to 07.3 with no issue. I misread the screen shot and thought the OP might have been trying to install 07.2 but realized the screen shot showed his current install. I suppose he could have been trying to install 07.2 which he probably can’t do.

 

[defcon888]

We installed it on Saturday afternoon when we got home. We knew we weren't going anywhere for a couple days so we started it and it was successful. Don't know how long it took (usually in the past it was about 90 mins.).

I now have to read what the updates were

 

[danen1973]

I contacted support and they asked me to reboot. That didn't help. They opened a ticket for me and said someone will be in touch. A day later I got a meessage (from Rivian app) that the update was successful. Rivian also sent me a text message saying that it was fixed.
I was trying to figure out what caused this. I think it's related to camp mode. I remember putting the truck in camp mode and then turned the camp mode off but didn't drive the truck for reset the ride height. Once I got a chance to drive the truck and the ride height got reset, that allowed the update to complete. It does look like that after several failed attempts the update then requires a call to Rivian for them to so something and allow another attempt.

 

[ltwynne]

Worst case scenario...

I had a similar issue last year. I don't remember the exact percentage, but every update would make it to ~7%, hang for a while, and eventually error out. It ended up being a "communication module."
I had no other "communication" related issues and drove the truck for several months while waiting on service. The cameras started becoming glitchy and would randomly stop working for days at a time, which was also resolved by replacing the communication module.

Hi - i know this is an older thread/reply but my Gen2 R1S has done the same thing with the recent 2024.51.01 update. Failed 3x at the same ~7%. They called saying I need to take it into the SC for them to diagnose - which may take several days. Sucks because the last update went perfectly - probably done within 25 mins.

Curious how long it took them to replace your communication module?

 

[mcupp40]

Hi - i know this is an older thread/reply but my Gen2 R1S has done the same thing with the recent 2024.51.01 update. Failed 3x at the same ~7%. They called saying I need to take it into the SC for them to diagnose - which may take several days. Sucks because the last update went perfectly - probably done within 25 mins.

Curious how long it took them to replace your communication module?

The Richmond, VA service center had my truck for over 5 weeks (it sat idle on the lot for 4 weeks of that). There were several other tickets addressed at the same time, but the invoice states labor time as 7 hours for the module on my Gen 1.
It'll likely depend on the SC; I've never been impressed with the Richmond SC.

 

[ltwynne]

The Richmond, VA service center had my truck for over 5 weeks (it sat idle on the lot for 4 weeks of that). There were several other tickets addressed at the same time, but the invoice states labor time as 7 hours for the module on my Gen 1.
It'll likely depend on the SC; I've never been impressed with the Richmond SC.

Wow...that's insane. The Orlando, FL has the same issue with queue backlog as well. Any problems with it since then?

 

[mcupp40]

Wow...that's insane. The Orlando, FL has the same issue with queue backlog as well. Any problems with it since then?

Yeah, I believe they're all fairly backed up. Richmond has terrible communication, which was my primary issue. I was promised a 1 week turnaround and rearranged flights to/from a conference so I could drop off the day I left, then pick up when I landed in Richmond on the return and drive 3 hours home. To my surprise, it hadn't been touched when I got back.
They did provide me with another Rivian as a loaner, but only after I had to argue with them. Off my soapbox... Apparently I'm still bitter after 14 months ?

No other issues with any of the communication modules since then; knock on wood.

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