Who else is pissed that order # doesn't matter?

[Inkedsphynx]

The reason Rivian isn't telling us anything is very simple:

Because they don't have to and there's no upside, only downside.

Have *any* of you wishing for more information cancelled your pre-order? How many people do you think have for this specific reason?

There's no upside here for them, only downside when all of us forum dwelling bottom-feeders freak out because our R1T/S isn't going to be delivered by XX/XX/XXXX because we live in XXX, USA when guy over in XXXY, USA is getting his on XX/XX/XXXX even tho he ordered 2 hours after me!

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[Gshenderson]

The reason Rivian isn't telling us anything is very simple:

Because they don't have to and there's no upside, only downside.

Have *any* of you wishing for more information cancelled your pre-order? How many people do you think have for this specific reason?

There's no upside here for them, only downside when all of us forum dwelling bottom-feeders freak out because our R1T/S isn't going to be delivered by XX/XX/XXXX because we live in XXX, USA when guy over in XXXY, USA is getting his on XX/XX/XXXX even tho he ordered 2 hours after me!

I disagree with your assessment. There are numerous upsides to them communicating better - overall customer satisfaction being one of them. There are numerous downsides to them not communicating. Have I cancelled my preorder? No. Will I? Maybe. What I can tell you for certain is the probability of that happening is increasing not decreasing due to the eroding confidence I have in this company which is mostly tied to my perception that their lack of communications says they don’t really care about their customers.

 

[Inkedsphynx]

I disagree with your assessment. There are numerous upsides to them communicating better - overall customer satisfaction being one of them. There are numerous downsides to them not communicating. Have I cancelled my preorder? No. Will I? Maybe. What I can tell you for certain is the probability of that happening is increasing not decreasing due to the eroding confidence I have in this company which is mostly tied to my perception that their lack of communications says they don’t really care about their customers.

EDIT: This first paragraph was responding to attacks that the moderator has removed from his post. I am leaving my response here regardless, since it is important to push back against that type of behavior. Original post continues below:

I didn't claim to be smarter than anyone here. Merely representing my opinion. As usual you seem to take forum posts not directed at you personally and then get very troll-ish in your responses. Ad hominem attacks get you nowhere with me. Grow up.

You can disagree all you like. Given that Rivian's customer base is currently comprised of individuals willing to drop 1000$ on a vehicle deposit sight-unseen with minimal detail and no information relating to when/where/how delivery might happen, I'm not sure your argument holds much water with me.

Let me know when you cancel your pre-order. Maybe then you'll influence my opinions on this subject. Until then you're just proving my point - you can whine all you want but until you ask for a refund from Rivian you're still a Rivian customer. Money talks, bullshit walks, etc etc.

 

[GaryL]

Let me know when you cancel your pre-order. Maybe then you'll influence my opinions on this subject. Until then you're just proving my point - you can whine all you want but until you ask for a refund from Rivian you're still a Rivian customer. Money talks, bullshit walks, etc etc.

So a couple of things. I don't consider myself a Rivian Customer until I actual receive a Rivian product. As far as the repeated concept of grin and bear it or get a refund on the deposit and leave, a few thoughts. Advocating for more transparency in the only forum available that has a chance of being seen by someone that can take action is appropriate, to a point.
At this point even if I had no intentions of completing a purchase, requesting a deposit refund would not be smart.
1. Although I know it can not be transferred the reservation itself may have some intrinsic value
2. Why would I want to let Rivian off the hook until the very last minute. Make them plan for my purchase. Two can play the game of keeping people in the dark on true intentions
3 Although $1000 is a little more than beer money I didn't need it to finance the other $100 deposits on Ford, Hyundai Kia and who ever else opens up a EV wait list.
I think thats the point, Rivian communication policy has driven people who really want a Rivian product to evaluate their options and make continently plans that may never include a Rivian.
I know there are several schools of thought when it comes to information. Some feel its to Rivian advantage to not release much, Some here want to know ever detail that may not be framed up yet. In the middle is a group just asking for some clarity so they can make a major financial decision. Lacking that, its putting plan B in place which may turn into plan A to Rivian determent

 

[Gshenderson]

Ad hominem attacks get you nowhere with me. Grow up.

Ditto. Your behavior here has been and continues to be that anyone with a different opinion than yours is wrong, is a whiner, etc. I respect that your opinion is different than mine and most others on here. What I don’t respect is you personally attacking and insulting people for their differing opinions. Yeah, grow up.

 

[Gshenderson]

Let me know when you cancel your pre-order.

I’ll let you know S00N! ?

 

[trickflow]

The question that should be on everyone's mind (unless this vehicle is strictly a commuter car) is that if they cannot service this car nationwide for deliveries, I would hate to drive this vehicle further than their service radius. Just because someone lives in Seattle, WA, doesn't mean they won't drive the truck to North Dakota on vacation and have a breakdown.....

 

[fastwheels]

We all share frustration with the extended wait (deposit on 2/13/19) long past what I initially expected. Like many others I think Rivian could be doing a much better job of communication - I do not believe they have "nothing to lose" by limiting information as some have stated. A lot of goodwill is slowly seeping away as time passes and new EVs are announced. Even bad news about chip shortages (or whatever is holding things up) would be better that the dreaded "soon". Give us some rough targets and update them as circumstances change - we will understand. Send me a Rivian logo t-shirt for me to wear when I ride my e-bike. The conversations that it will trigger will get Rivian more orders over the next few years, plus it will make me feel better about parking $1000 in their bank for the past 18 months...

It does not make sense to me that trucks will be delivered based largely on where the customer lives relative to Service Centers. I understand that Rivian will want to initially ramp up deliveries using a handful of sites to fine tune the processes, but once that runs somewhat smoothly, location should not be a significant criteria for a couple of reasons:
First and foremost, the R1 vehicles are targeted to folks that are going to go out and create their own adventures, not hang around their delivery city. If they are going to break, they can break anywhere an adventure takes you - perhaps (probably) hundreds of miles from where you took delivery. So delivery location relative to Service Center could be meaningless if and when you need service.

Taking pre-orders, in my mind at least, implies that the order of delivery has some bearing on one's place in the order queue. Should Rivian not want to deliver way up here in Northern Michigan (where many of the R1s from Detroit/Chicago/Cincinnati/etc. will be visiting anyway after they get delivered ), give me the option to go to the nearest Service Center to pick up my R1T. I work from home and the R1T will be one of many vehicles in my household (like many LE holders I imagine) so if it breaks I can wait several days or weeks until Rivian can send a tech up here. But please give me that option rather than just delivering to lots of folks who ordered several months or a year after me who happen to live close to Service Centers.

 

[fastwheels]

The question that should be on everyone's mind (unless this vehicle is strictly a commuter car) is that if they cannot service this car nationwide for deliveries, I would hate to drive this vehicle further than their service radius. Just because someone lives in Seattle, WA, doesn't mean they won't drive the truck to North Dakota on vacation and have a breakdown.....

Funny that I was typing my comment with a similar concern when you posted this!

 

[Dark-Fx]

OP, if it makes you feel better, I had placed a reservation for the new Bolt EUV Launch Edition. I inquired recently why my dealer never spoke with me about it since GM started shipping them. My dealer said they never placed an order for one for me and it's too late for them to do it now. Not really sure what the point of the reservation system is if that's what they do with it.

 

[fastwheels]

OP, if it makes you feel better, I had placed a reservation for the new Bolt EUV Launch Edition. I inquired recently why my dealer never spoke with me about it since GM started shipping them. My dealer said they never placed an order for one for me and it's too late for them to do it now. Not really sure what the point of the reservation system is if that's what they do with it.

My son put in a reservation for a Bolt EUV and got the LE. I tried to get one a few days after him but it was closed for LE. He just learned this week that his has been built, but no arrival date to the dealer. My dealer tells me that they should be receiving non-LE editions in September. I'm looking forward to seeing/driving it - which may well be before I see an R1T in person...

 

[Blueassassin]

The reason Rivian isn't telling us anything is very simple:

Because they don't have to and there's no upside, only downside.

Have *any* of you wishing for more information cancelled your pre-order? How many people do you think have for this specific reason?

There's no upside here for them, only downside when all of us forum dwelling bottom-feeders freak out because our R1T/S isn't going to be delivered by XX/XX/XXXX because we live in XXX, USA when guy over in XXXY, USA is getting his on XX/XX/XXXX even tho he ordered 2 hours after me!

2 hours and two years are very different.

 

[Inkedsphynx]

2 hours and two years are very different.

When someone who ordered in 2020 gets theirs before someone from 2018 gets theirs, you'll have an excellent point.

 

[Inkedsphynx]

Ditto. Your behavior here has been and continues to be that anyone with a different opinion than yours is wrong, is a whiner, etc. I respect that your opinion is different than mine and most others on here. What I don’t respect is you personally attacking and insulting people for their differing opinions. Yeah, grow up.

I cannot find reference to my user posting a message with the word 'whining' in it. I believe I used the word 'complaining', and I'm fairly sure this thread was started with a complaint and is full of more of them.

I've certainly disagreed with the opinion of others, but nowhere do I feel like I've crossed the lines into personal attacks. The closest would be pointing out your continued trolling.

If you feel I've crossed a line, please report said post to a moderator so they can edit mine like they did yours.

You'll be on ignore henceforth - I suggest you do the same to me based on your feelings.

To everyone else in the thread - my apologies for this sidetrack.

 

[Ladiver]

When someone who ordered in 2020 gets theirs before someone from 2018 gets theirs, you'll have an excellent point.

I will volunteer to help prove your point! Reservation 11/2020.

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