DPR91
Member
- First Name
- Ted
- Joined
- Sep 12, 2024
- Threads
- 1
- Messages
- 6
- Reaction score
- 1
- Location
- Bellevue, WA, USA
- Vehicles
- 2025 R1S
- Thread starter
- #1
Just adding my story here as a point of data for future potential buyers...
I ordered my 2025 R1S (perf large) back in Aug and just took delivery on 9/12 after doing a brief walk-around inspection to make sure things seemed up to snuff. The odometer at delivery read 12 miles. From the service center, I drove it home (~4 miles), threw a few items I needed for work in the back, drove to work (~5 miles), and then finally drove it to lunch with a coworker (<1 mile). After finishing lunch, we walked back out to the car and it was barely responsive -- took about 30 seconds to eventually unlock the doors. That's when the nightmare really began and I was greeted with, "Critical Battery Issue; Service vehicle immediately" along with a non-stop alert chime.
Fortunately, we weren't far from the office, so my friend was able to walk back to work while I contacted Rivian service and waited around. The nice service lady on the phone instructed me to do a full reset of the car which resulted in even more errors popping up. There were 6 errors in total, though I don't remember what all the other ones said. She then had me do an infotainment reboot, but that yielded nothing. So she sent a flatbed tow truck my direction and sent me loaner details (via Enterprise rental of an ICE car).
While waiting for the tow truck to arrive, I started smelling an odor which smelled like faint electronics overheating, so I got out of the R1S and opted to sit on a curb while waiting for the tow truck out of fear that it was about to go up in flames.
When the tow driver arrived, the car was completely unresponsive and would no longer even allow the doors to open.
And here I am, 5 days later, still with no update from Rivian on the state of an R1S that I owned for a whopping ~1.5 hrs and less than 10 miles. Sigh...
I ordered my 2025 R1S (perf large) back in Aug and just took delivery on 9/12 after doing a brief walk-around inspection to make sure things seemed up to snuff. The odometer at delivery read 12 miles. From the service center, I drove it home (~4 miles), threw a few items I needed for work in the back, drove to work (~5 miles), and then finally drove it to lunch with a coworker (<1 mile). After finishing lunch, we walked back out to the car and it was barely responsive -- took about 30 seconds to eventually unlock the doors. That's when the nightmare really began and I was greeted with, "Critical Battery Issue; Service vehicle immediately" along with a non-stop alert chime.
Fortunately, we weren't far from the office, so my friend was able to walk back to work while I contacted Rivian service and waited around. The nice service lady on the phone instructed me to do a full reset of the car which resulted in even more errors popping up. There were 6 errors in total, though I don't remember what all the other ones said. She then had me do an infotainment reboot, but that yielded nothing. So she sent a flatbed tow truck my direction and sent me loaner details (via Enterprise rental of an ICE car).
While waiting for the tow truck to arrive, I started smelling an odor which smelled like faint electronics overheating, so I got out of the R1S and opted to sit on a curb while waiting for the tow truck out of fear that it was about to go up in flames.
When the tow driver arrived, the car was completely unresponsive and would no longer even allow the doors to open. And here I am, 5 days later, still with no update from Rivian on the state of an R1S that I owned for a whopping ~1.5 hrs and less than 10 miles. Sigh...
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