Your Friday update is here

[Tango45]

I’m calling the cops. Clearly Rivian’s email was hacked by someone with a customer-focused approach.

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[Batman]

Received it at 3:20 pm est

 

[Khaneric]

I got it as well, I'm glad to see the website will have the "most accurate information about your order"... when my truck is sitting in my garage

 

[godfodder0901]

Damn!
They actually have a Head of Customer engagement now!

Tony has been on board since the show in NYC in 2019.

 

[Joel]

Maybe they’re giving you another one ?

remember, if one shows up, don’t question it

Since they collect the money sometimes days in advance of getting a vehicle, I think his wallet would be crying.

 

[Scoiatael]

Is Rivian actually communicating regularly? What's going on?

 

[rraj2k81]

Tony has been on board since the show in NYC in 2019.

Get outta here, you are telling me Rivian had a 'Head of Customer Engagement' on their pay roll since 2019?

 

[Scoiatael]

Being my R1T is scheduled for delivery tomorrow morning.... small moment of panic until I read the full email and realized what it was about... my first thought was 'what now!!'

Don't worry, you'll be getting your R1T has been generously donated to the "Jeff Bezos Rivians for Billionaires Foundation" email tomorrow

 

[moosetags]

We got our email at 2:19 PM CDT. We didn't see it for a while because it went to our spam folder.

Brian

 

[R1Sky Business]

Yes. Am I hoping that this means there might also be revised delivery dates:

“Going forward, your Account Page will be the best place to get the latest, most accurate information about your order.”

Sounds like delivery estimates will reside there

 

[boredcleaner]

Since they collect the money sometimes days in advance of getting a vehicle, I think his wallet would be crying.

Days would be nice. I'm looking at weeks now. Not loving the experience at the moment.

 

[aAlpine]

No email for me yet....

I swear Rivian has the most bizarre email setup that I've seen in a "modern" company. I envision a scene from Men-In-Black with a multi-arm alien typing out an email for each one and hitting send - even if its the same message. Why the hell can't Rivian send a basic mass-mail to all.. I don't get it. ?

You can thank the spammers for this. It's hard to email lot of people without getting blocked or marked as spam. You have to build up your reputation slowly over time otherwise the algorithms cut you off. Crazy world out here in tech land.

 

[aAlpine]

I for one appreciate this additional communication! Even if it's not a huge update, it's nicer than radio silence.

 

[KyleJJ06]

No email for me yet....

I swear Rivian has the most bizarre email setup that I've seen in a "modern" company. I envision a scene from Men-In-Black with a multi-arm alien typing out an email for each one and hitting send - even if its the same message. Why the hell can't Rivian send a basic mass-mail to all.. I don't get it. ?

I have not received an email either. Checked my spam folder too and it’s not there.

 

[bhopkins]

I swear Rivian has the most bizarre email setup that I've seen in a "modern" company. I envision a scene from Men-In-Black with a multi-arm alien typing out an email for each one and hitting send - even if its the same message. Why the hell can't Rivian send a basic mass-mail to all.. I don't get it. ?

Here’s another data point on their weird e-mail communications. Back in Sept 2019 when I reserved, I was using a gmail e-mail account. About a year ago, I decided to ditch gmail and moved to a different e-mail provider. I had to work through Rivian customer service to update on my account because you can’t make the update yourself. So they did it and the new e-mail shows on Rivian account. However, the mass communication e-mails are still coming to my old gmail account. Apparently, their communication system has no capability of dealing with changing e-mail addresses. So, no clue which e-mail address will receive the notification of guide assignment, etc.

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