My R1S Issues and Service Center Experience

[Ashtothexo]

Hi All,

I just wanted to share my experience in case it helps anyone else....

After 972 days and doing a lot of mental ping pong on if I really want to hand over this much $ for a car I excitedly picked up our R1S. It looked beautiful and was super fun to drive, and still is, but I noticed a few things right away.

1. An interior light was constantly going on and off on its own for no reason. Something that should have been easily noticeable during an inspection
2. I could not get my compressor hose to hold onto the nozzle/connector. I saw on the forms tis was a common issue. Again, during inspection, do they not test this? I got a mobile appt for this one and #1 above for a few weeks out.
3. The first weekend my 4 year old and I went out to the aquarium and I used the app to start cooling my car on our 2 min walk back. It was like 122 in the cabin and we just couldn't get it to cool. My son literally had wet hair and beads of sweat on his cheeks. I was scared he was overheating so we went home instead of continuing on with other things. I also didn't think that second row was getting enough air, whether I put it on auto, which a service chat agent told me, or manually maxed it out.

After #3 I thought I would call a service agent to see if this is what I should expect of an EV in these temps or if I'm not using the AC right or if something is wrong. Ultimately, given the story of my son they deemed this a critical/safety issue and got me a SC appointment in a few days. I was grateful for that given the backups I have heard about. I asked if they could take care of 1 and 2 while they looked at 3 and they said no because they are trying to just focus on critical issues right now.

So I brought my car in on a Friday. I told them of my AC issue, and admitted maybe it's me/user error and not the car but I need to make sure of that. I told the tech the agent told me to use Auto and he said don't do that. Have your temp always on low, set it to sync and just manually max everything out. Also in the second row on the console there it looks like the seat icon is for each person but its actually for the chest height vent and the floor vent so both should be on. People are missing that. But he would take a look anyway. I asked if they would look at my mobile ticket stuff at the same time and at first they said no and then they asked what they were in case they were small. Then they said they were small so they will just knock it out.

Then they called me a lyft, got me to enterprise for a rental very seamlessly, upgraded my car there and off I went home. Over the weekend I looked at the app and saw my battery draining. I assumed they keep an eye on this and come monday I would see it was charging. Monday morning my app said it was dangerously low plug it in. So I had to text my contact to plug it in. Kinda concerning I had to do that and would recommend everyone keeps an eye on theirs. Going to 0 is bad for your 12 volt.

On Monday they fixed everything. Installed my new light and said the below:

"We did an evacuate and recharge of the ac system and actually found the rear vents were blowing warmer than they should. We fixed it, as well as secured the adjusted air compressor nozzle."

I was super stoked they knocked out all 3 items from me.

They also said I could just leave my rental car with them and they would take care of everything which was nice.

When I picked it up it came out filthy. It was clearly outside in the monsoon and they didnt wash it even though I gave them 45 mins to when I was coming. Maybe they were more concerned about getting more charge in it since they forgot about that and it was at 21% when I picked it up, which was fine for my ride home.

So pros and cons here!

1. I paid a ton of money and waited a long time for this car. It also had a good chunk of miles on it when I picked it up. If they were testing and inspecting it which didn't they catch these things? CON!
2. They got me into the SC quickly. PRO!
3. They fixed all 3 things in one go. PRO
4. Rental car process was easy and free and they allowed me to upgrade so I didn't have to drive a corolla. PRO!
5. Car came back dirty. CON!
6. They didn't watch my battery while in the SC. CON!
7. Otherwise my contact was responsive and moved things quickly. PRO!

So in summary, if you think your AC isn't doing what it should take it in. And watch your battery when it's there.

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[LL75]

Hi All,

I just wanted to share my experience in case it helps anyone else....

After 972 days and doing a lot of mental ping pong on if I really want to hand over this much $ for a car I excitedly picked up our R1S. It looked beautiful and was super fun to drive, and still is, but I noticed a few things right away.

1. An interior light was constantly going on and off on its own for no reason. Something that should have been easily noticeable during an inspection
2. I could not get my compressor hose to hold onto the nozzle/connector. I saw on the forms tis was a common issue. Again, during inspection, do they not test this? I got a mobile appt for this one and #1 above for a few weeks out.
3. The first weekend my 4 year old and I went out to the aquarium and I used the app to start cooling my car on our 2 min walk back. It was like 122 in the cabin and we just couldn't get it to cool. My son literally had wet hair and beads of sweat on his cheeks. I was scared he was overheating so we went home instead of continuing on with other things. I also didn't think that second row was getting enough air, whether I put it on auto, which a service chat agent told me, or manually maxed it out.

After #3 I thought I would call a service agent to see if this is what I should expect of an EV in these temps or if I'm not using the AC right or if something is wrong. Ultimately, given the story of my son they deemed this a critical/safety issue and got me a SC appointment in a few days. I was grateful for that given the backups I have heard about. I asked if they could take care of 1 and 2 while they looked at 3 and they said no because they are trying to just focus on critical issues right now.

So I brought my car in on a Friday. I told them of my AC issue, and admitted maybe it's me/user error and not the car but I need to make sure of that. I told the tech the agent told me to use Auto and he said don't do that. Have your temp always on low, set it to sync and just manually max everything out. Also in the second row on the console there it looks like the seat icon is for each person but its actually for the chest height vent and the floor vent so both should be on. People are missing that. But he would take a look anyway. I asked if they would look at my mobile ticket stuff at the same time and at first they said no and then they asked what they were in case they were small. Then they said they were small so they will just knock it out.

Then they called me a lyft, got me to enterprise for a rental very seamlessly, upgraded my car there and off I went home. Over the weekend I looked at the app and saw my battery draining. I assumed they keep an eye on this and come monday I would see it was charging. Monday morning my app said it was dangerously low plug it in. So I had to text my contact to plug it in. Kinda concerning I had to do that and would recommend everyone keeps an eye on theirs. Going to 0 is bad for your 12 volt.

On Monday they fixed everything. Installed my new light and said the below:

"We did an evacuate and recharge of the ac system and actually found the rear vents were blowing warmer than they should. We fixed it, as well as secured the adjusted air compressor nozzle."

I was super stoked they knocked out all 3 items from me.

They also said I could just leave my rental car with them and they would take care of everything which was nice.

When I picked it up it came out filthy. It was clearly outside in the monsoon and they didnt wash it even though I gave them 45 mins to when I was coming. Maybe they were more concerned about getting more charge in it since they forgot about that and it was at 21% when I picked it up, which was fine for my ride home.

So pros and cons here!

1. I paid a ton of money and waited a long time for this car. It also had a good chunk of miles on it when I picked it up. If they were testing and inspecting it which didn't they catch these things? CON!
2. They got me into the SC quickly. PRO!
3. They fixed all 3 things in one go. PRO
4. Rental car process was easy and free and they allowed me to upgrade so I didn't have to drive a corolla. PRO!
5. Car came back dirty. CON!
6. They didn't watch my battery while in the SC. CON!
7. Otherwise my contact was responsive and moved things quickly. PRO!

So in summary, if you think your AC isn't doing what it should take it in. And watch your battery when it's there.

Regarding the ac vent. I'm surprise that they told you to open the floor vent. I feel that the air is much weaker if you turn that on. I need more air coming out of the chest area vent. Also, pet mode is great and doesn't use much battery as you think. It keep the car cool all the time when you eat lunch or anything for a short period of time.
Yes. They don't wash car when you pick up. That is the norm

 

[Ashtothexo]

Regarding the ac vent. I'm surprise that they told you to open the floor vent. I feel that the air is much weaker if you turn that on. I need more air coming out of the chest area vent. Also, pet mode is great and doesn't use much battery as you think. It keep the car cool all the time when you eat lunch or anything for a short period of time.
Yes. They don't wash car when you pick up. That is the norm

I definitely use pet mode a lot. Also they told me they charge and wash the cars before they return them. They just didn’t. And I didn’t want to wait 20-30 for them to do it.

 

[LL75]

I definitely use pet mode a lot. Also they told me they charge and wash the cars before they return them. They just didn’t. And I didn’t want to wait 20-30 for them to do it.

They charged my vehicle to 85% both times. Never washed it. BTW. What exactly did they do to your AC?

 

[Ashtothexo]

They charged my vehicle to 85% both times. Never washed it. BTW. What exactly did they do to your AC?

I honestly didn’t ask for more details then that one thing he told me. Was just glad to hear it wasn’t working as expected and it just is like this in the heat.

 

[LL75]

I honestly didn’t ask for more details then that one thing he told me. Was just glad to hear it wasn’t working as expected and it just is like this in the heat.

It should be in the work order that they sent to you when you pick up the vehicle.

 

[Ashtothexo]

It should be in the work order that they sent to you when you pick up the vehicle.

looks like only lack of Freon but think it’s blowing harder now consistently.

 

[LL75]

looks like only lack of Freon but think it’s blowing harder now consistently.

Awesome. I have an appointment next month for several things that they need to look at including ac. I saw a few people here had their ac system recharge bcz it is low. My ac seems OK but it could be better

 

[Ashtothexo]

I take it back. Went to the aquarium again today. Car wouldn’t wake to pre cool. It’s 122. My kids are sweating profusely. $90k mistake?

 

[Ashtothexo]

 

[Ashtothexo]

Rivian, not compatible with bad weather.

 

[LL75]

When this happen. Shut down the app and reopen or turn off your phone and turn back on. It is hot af out there in Texas. I know what you mean. Use pet mode as much as possible. My tesla does this once awhile as well

 

[griffinmc22]

Sorry that you have having such issues. I split time between Scottsdale and LA and have had no cooling issues in my R1T. Likely the smaller cabin really helps, much less volume to cool down.

 

[Ashtothexo]

And now a water stain! Guess the glass roof wasn’t sealed properly.

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