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Day 8 Battery Issues

scottk

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I'm on day 8 of owning an R1S in Denver and unable to drive the vehicle due to error "Battery depleted - Charge up and try again"
The vehicle is reporting 71% battery level (200 mi).

After doing a full vehicle reset, I was able to shift into Drive. But trying again after a couple hours I got the same battery depleted error.

Charging was interrupted by a failure last night, and I was unable to get it to charge more. After letting the vehicle rest for a while, it said it was charging successfully, but at a rate of 0mi/hr. After a while it will error out again. I also have a "System fault detected - performance limited" error and a combo ("Vehicle battery issue - service SUV soon"/"Park brake system fault") error. It's a combo because on the steering wheel dash it says the battery issue message, but on the main screen says park brake system fault with the same battery icon (??).

The Service reps have a tow scheduled for me. Fortunately I already have a SC appointment scheduled for a very minor air compressor issue.

I'm pretty bummed, especially because my 4 year old was stoked (as I was) to go camping this weekend.

I had the opportunity to spend two days on some forest roads - absolutely loving the vehicle (our first time owning an off-road vehicle, but 3rd EV). Despite loving the R1S, if this had happened two days ago I likely would have just returned it. Having two little kids, I can't afford the mental toll of an unreliable (and expensive) vehicle. A little bummed, but hoping the SC can get this issue fixed up and I can join the many people who say "had some issues after delivery, but all good now"!

I mostly am sharing this experience in an attempt to contribute to any data-tracking of the types of post-delivery failures (would love if something like the Owners List was organized for that), but....

Does anyone have experience with trying to get any form of compensation/swag/gear discounts/free gear for having post-delivery issues?

Thanks for listening!

Rivian R1T R1S Day 8 Battery Issues IMG_1563


Rivian R1T R1S Day 8 Battery Issues IMG_1561


Rivian R1T R1S Day 8 Battery Issues IMG_1562
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Donald Stanfield

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I got some swag for mine, but I didn't ask for it. My guide just hooked me up because I was really understanding about it.
 

DaveA

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My guide got me an off road recovery kit…but I was without a vehicle for months while they repainted it, fudged that up, and swapped me into a new one. ?
 

WSea

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My guide got me an off road recovery kit…but I was without a vehicle for months while they repainted it, fudged that up, and swapped me into a new one. ?
I bet that first one is nice and quiet :)
 

SolartoEV

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I'm on day 8 of owning an R1S in Denver and unable to drive the vehicle due to error "Battery depleted - Charge up and try again"
The vehicle is reporting 71% battery level (200 mi).

After doing a full vehicle reset, I was able to shift into Drive. But trying again after a couple hours I got the same battery depleted error.

Charging was interrupted by a failure last night, and I was unable to get it to charge more. After letting the vehicle rest for a while, it said it was charging successfully, but at a rate of 0mi/hr. After a while it will error out again. I also have a "System fault detected - performance limited" error and a combo ("Vehicle battery issue - service SUV soon"/"Park brake system fault") error. It's a combo because on the steering wheel dash it says the battery issue message, but on the main screen says park brake system fault with the same battery icon (??).

The Service reps have a tow scheduled for me. Fortunately I already have a SC appointment scheduled for a very minor air compressor issue.

I'm pretty bummed, especially because my 4 year old was stoked (as I was) to go camping this weekend.

I had the opportunity to spend two days on some forest roads - absolutely loving the vehicle (our first time owning an off-road vehicle, but 3rd EV). Despite loving the R1S, if this had happened two days ago I likely would have just returned it. Having two little kids, I can't afford the mental toll of an unreliable (and expensive) vehicle. A little bummed, but hoping the SC can get this issue fixed up and I can join the many people who say "had some issues after delivery, but all good now"!

I mostly am sharing this experience in an attempt to contribute to any data-tracking of the types of post-delivery failures (would love if something like the Owners List was organized for that), but....

Does anyone have experience with trying to get any form of compensation/swag/gear discounts/free gear for having post-delivery issues?

Thanks for listening!

IMG_1563.jpg


IMG_1561.jpg


IMG_1562.jpg
You in NY? You can borrow my truck for the weekend
 

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honey_badger

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Damn, something with the the vehicle batch? Day 9 of ownership for me and same errors popped up, except the battery depleted message. Dropped it off the service center, hopefully they take a look at it sooner than later.
R1s 20xxx vin
 
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scottk

scottk

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Damn, something with the the vehicle batch? Day 9 of ownership for me and same errors popped up, except the battery depleted message.
R1s 20xxx vin
Oh dang! Maybe the batch.

The battery depleted messaged came for me a little after all the rest of the errors, after I fiddled around with different chargers and driving a bit. It went away after a vehicle restart, but then came back making me think it's a safety mechanism.

My R1S vin is 202xx
 

honey_badger

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haha.. VIN 202xx as well :) mine's a CY.. some QA checks were missed. Did you try DC fast charging at EA by any chance in the last few days?
 
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scottk

scottk

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I forgot to mention this to the service advisors, but the vehicle got really hot while charging too. Like noticeably hot (interior cabin +8F from the garage) and feeling heat in the hood area.

I own a Model Y and Leaf and never noticed heat coming from them while charging.
 

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scottk

scottk

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haha.. VIN 202xx as well :) mine's a CY.. some QA checks were missed. Did you try DC fast charging at EA by any chance in the last few days?
I don't know what "mine's a CY" means ?

No I didn't try DC/level 3 charging yet, just the 14-50 outlet I have in my garage. Right now the advisor told me it's not safe to drive, so ima let it chill until the scheduled tow in a few days.
 

honey_badger

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I don't know what "mine's a CY" means ?

No I didn't try DC/level 3 charging yet, just the 14-50 outlet I have in my garage. Right now the advisor told me it's not safe to drive, so ima let it chill until the scheduled tow in a few days.
Gotcha, CY = Compass Yellow. Will let you know what the service center says.
 

Engineer

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Damn, something with the the vehicle batch? Day 9 of ownership for me and same errors popped up, except the battery depleted message. Dropped it off the service center, hopefully they take a look at it sooner than later.
R1s 20xxx vin
I’m on day 5 :oops: but my vin is 183XX I somehow got old stock…
 

RayzorBEV

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I got some swag for mine, but I didn't ask for it. My guide just hooked me up because I was really understanding about it.
Wow. That's wonderful. I want your Guide to be my Guide : )
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