Standard Dual Motor does not get new Gauge View

[Citrinite]

There is clearly a bug in the software as my dual motor truck says swipe for gauges it just doesn't do anything. It's kind of funny/sad that every time I drive my truck, I now see that message. That is in addition to the tutorial they included in the update showing how to swipe to see the gauges. I suppose the bottom line is that this was poorly implemented and NOT communicated.

I'm biased, but I also think this is a poor way to differentiate the models. Although certainly Rivian can chose to introduce any differences it chooses.

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[HyperionMark]

Hum.

I bought an Enduro equipped machine after spending hundreds of hours behind the wheel of quads, and about a dozen hours behind the wheel of an Enduro, both on Toyo MTs. The Enduros are running circles around the quads in many off-road scenarios (most notably snow and ice). My dual motor "upgrade" from the quad is on a truck coming from Ill, but:

1. We have not seen any advantage with the performance dual off road
2. I do not want Rivian's underbody protection, we will use our own
3. We are using larger, Toyo MTs on the rigs so it is a waste to buy it with the Pirelli ATs
4. "Soft Sand" mode is just throttle/traction control mapping for the inexperienced, I would rather handle that myself.

So for us, our "serious off-road" package was the standard Enduro with our own wheels/tires and underbody protection.

Armed with the information on how some of us are using the vehicles, does this change your opinion that the upgraded instrumentation may not be as useful for us?

It is not as big a deal as some of us (including me) are making it, but it is enough of an irritant that I have notified my guide that if in fact they intend to cripple updates to the truck I just bought, they can keep it. I spend a lot of money on vehicles; mostly just to play with (this was to be my 2nd R1T). It is just a personal preference, but I prefer to spend that money on companies that treat me well.

I can be petty that way. We will see what the guide says...

Curious where you are getting extensive snow and ice situations in early to mid October? I assume you were somewhere with some pretty high elevation?

 

[djjr50]

Sure its the oldest, if you want to call it that, but its also without a doubt their Halo car. It is their top tier trim level and always was. They did explicitly limit software upon the dual release when they said it wouldn't get all the drive modes the quad did.

I do agree that Rivian could do a much better job of communication and the press release was abysmal. If they planned on not giving all features to everyone whoever wrote that press release should be fired. Tony isn't very good at his job if he truly is communication director. Maybe I should turn in a resume to RJ lol. I have some free time and I certainly wouldn't do worse.

I wouldnt call it anything but what it is. What powertrain was developed first and brought to market first? The enduro, even if it was originally the way Rivian wanted to go, was still not their first product.

I think the press release wasnt the issue. It was scrutinized by many people prior to release. I think the real issue is the bug(s) the update still launched with that shows but doesnt give access to the extra gauges screen . I am starting to believe what others are saying in that there is an issue with the non-performance without the all terrain option dual motor powertrain update. Non of those additions should be excluded. They are simply monitor of sensors already extant. And it's not a feature someone would pay extra for (like heated seats). Having that information only fortifies their off-road/adventure branding. But whether it makes sense to me (and many others) isnt how business is done. It is likely that most who get in the least expensive configuration (post price increase) wont jump into this forum and wont notice anything missing compared the vehicles that got the gauges.

Based on my communication with you, I'd send in a letter of recommendation for that director of communications job...only if you promise that you'd advocate that more communication is also beneficial IN/ON the vehicle itself! Ha

 

[MidnightRivian]

Free gauges for any IPO investor who purchased the maximum 175 shares for $13,650 at the $78 IPO price.

Please send a tweet to RJ and ask him for the redemption code.

/s

 

[MColbert]

I wouldnt call it anything but what it is. What powertrain was developed first and brought to market first? The enduro, even if it was originally the way Rivian wanted to go, was still not their first product.

I think the press release wasnt the issue. It was scrutinized by many people prior to release. I think the real issue is the bug(s) the update still launched with that shows but doesnt give access to the extra gauges screen . I am starting to believe what others are saying in that there is an issue with the non-performance without the all terrain option dual motor powertrain update. Non of those additions should be excluded. They are simply monitor of sensors already extant. And it's not a feature someone would pay extra for (like heated seats). Having that information only fortifies their off-road/adventure branding. But whether it makes sense to me (and many others) isnt how business is done. It is likely that most who get in the least expensive configuration (post price increase) wont jump into this forum and wont notice anything missing compared the vehicles that got the gauges.

Based on my communication with you, I'd send in a letter of recommendation for that director of communications job...only if you promise that you'd advocate that more communication is also beneficial IN/ON the vehicle itself! Ha

I bought the “least expensive” dual motor variant post price increase and I’m here. I paid over $80k for a mid-size truck so I vehemently disagree with the guy saying I shouldn’t get access to non-hardware based software because he bought more motors (not a nicer truck/ different trim level).

 

[Dark-Fx]

There is clearly a bug in the software as my dual motor truck says swipe for gauges it just doesn't do anything. It's kind of funny/sad that every time I drive my truck, I now see that message.

I'm confident they'll fix the bug by removing the message and the suggestion on how to use it.

 

[Citrinite]

I'm confident they'll fix the bug by removing the message and the suggestion on how to use it.

Haha, no doubt

 

[GHuff]

First off in Rivian's IPO they talked about software as a service and being able to monetize it so this has been in the plan for years. As you mentioned the membership was an idea floated to do that, and getting different software levels for different trims looks to be another. I agree they need to figure out a plan but none of the software in question was promised with ANYONE's truck.

It's not like they locked software that already existed for everyone, they just didn't give ADDITIONAL software to some. Those are different things IMO. No one was promised these updates and as such no one is entitled to them. If Rivian wants to distribute them based on power train levels as a bonus for the more expensive vehicles I don't see how anyone has a right to complain about it. They aren't locking anything that anyone was promised when they bought the truck.

Sure, I get that. But you also have to understand that the vehicles they are delivering today are not final products. That is the entire point of OTA upates. It allows a new manufacturer like Rivian (that doesn't have the experience/data that comes with having vehicles on the road for decades) to go ahead and deliver products--while learning and addressing issues. Rivian even acknowledges this, saying that the X system (UI/Spotify app/PaaK/suspension/whatever else it may be) was not up to par and that is why they are focusing on addressing it with OTA updates or free service visits.
So it becomes a question of what is expected and industry norm versus what is "extra". And this is a VERY grey line because Rivian communications suck. I personally would expect to see basic "gauges" and vehicle information like a compass, tire pressure, and motor temp in my vehicle. That is basic and industry standard. And really should have been there day 1. The only reason it wasn't there day 1 is because Rivian need to sell vehicles and collect real world feedback before they completely finish all possible software that isn't required to make the vehicle "go". Just because it was not there day 1 doesn't mean it falls into the paid upgrade category.

Let's extrapolate this thought process to the new suspension OTA. Would you have been okay with Rivain paywalling that update for some standard vehicles? Likely no. Because it was not great to begin with and one could easily argue that it should have been this new way from the start. They delivered an un-finished / un-refined product, realized it, so they fixed it. Rivian has said as much when releasing the update. I think these gauges are more similar to that situation-Rivian is continuing to refine the vehicle to an actual finished product. This is not really a case of Rivian over achieving and delivering something that no one expected and is not standard. The ability to see basic vehicle information (that is also industry standard) is not over-achieving and I would argue that it was expected that Rivian continue to update the vehicle to bring it up to industry standard.

 

[GHuff]

Where is Tony when you need him? Marketing? Easing the flow between the

Tony is busy opening up more SPACES smdh

 

[Donald Stanfield]

I bought the “least expensive” dual motor variant post price increase and I’m here. I paid over $80k for a mid-size truck so I vehemently disagree with the guy saying I shouldn’t get access to non-hardware based software because he bought more motors (not a nicer truck/ different trim level).

It IS a different trim level I'd wish you stop saying it is the same. Adventure DUAL or Adventure Quad are two different names and they could be just power train differences or more depending on Rivian's goals but they are different names and even have different badging. I have yellow calipers and yellow accented badges. That's yet another thing besides motors that's different between our trucks.

They are not the same trim. I have a different power train, different badges and a different name.

 

[Donald Stanfield]

Sure, I get that. But you also have to understand that the vehicles they are delivering today are not final products. That is the entire point of OTA upates. It allows a new manufacturer like Rivian (that doesn't have the experience/data that comes with having vehicles on the road for decades) to go ahead and deliver products--while learning and addressing issues. Rivian even acknowledges this, saying that the X system (UI/Spotify app/PaaK/suspension/whatever else it may be) was not up to par and that is why they are focusing on addressing it with OTA updates or free service visits.
So it becomes a question of what is expected and industry norm versus what is "extra". And this is a VERY grey line because Rivian communications suck. I personally would expect to see basic "gauges" and vehicle information like a compass, tire pressure, and motor temp in my vehicle. That is basic and industry standard. And really should have been there day 1. The only reason it wasn't there day 1 is because Rivian need to sell vehicles and collect real world feedback before they completely finish all possible software that isn't required to make the vehicle "go". Just because it was not there day 1 doesn't mean it falls into the paid upgrade category.

Let's extrapolate this thought process to the new suspension OTA. Would you have been okay with Rivain paywalling that update for some standard vehicles? Likely no. Because it was not great to begin with and one could easily argue that it should have been this new way from the start. They delivered an un-finished / un-refined product, realized it, so they fixed it. Rivian has said as much when releasing the update. I think these gauges are more similar to that situation-Rivian is continuing to refine the vehicle to an actual finished product. This is not really a case of Rivian over achieving and delivering something that no one expected and is not standard. The ability to see basic vehicle information (that is also industry standard) is not over-achieving and I would argue that it was expected that Rivian continue to update the vehicle to bring it up to industry standard.

Since when are all these gauges industry standard? Some cars have this info but most need a decoder to read these sensors. I certainly wouldn't go so far as to say they are expected or required or standard.

 

[Dark-Fx]

Since when are all these gauges industry standard? Some cars have this info but most need a decoder to read these sensors. I certainly wouldn't go so far as to say they are expected or required or standard.

Prior to this update, only one of my EVs had a motor temperature gauge, and it's the motorcycle. The Polestar doesn't even have tire pressure sensors. You'd think none of us have survived the last year without this data the way some folks are acting. I don't have to agree with Rivian's decision to understand their thought process here.

Most people aren't going to need to know if their motors are 0F, 100F, or 200F, as long as the vehicle is properly responding when it means avoiding causing damage. Motor temp comes down very quickly when needed so you might only need to wait a short period for those conditions to change.

 

[GHuff]

I absolutely believe different software is justified based on which one you get. I'm still in disagreement with you there. In this instance however the press release doesn't differentiate in this instance.

How can the different software be justified when Rivian has yet to define or confine what that means? Until they have a fully refined product, I don't see how they can justify differentiating software updates. Right now, I think it is widely accepted (even by Rivian) that the product is not fully refined and is continued being refined via OTA updates. Something as common and standard as the ability to view basic vehicle information would fall under the "refine" category for me and something that is somewhat expected. And definitely not in the category "Wow I would never have expected this. This is LUXURY and definitely not industry standard".

Rivian needs to come out and communicate something like "this is our finished vehicle. It may not have everything you want and it may not be perfect, but this is it. You get what you pay for, and nothing more. Buy it or don't." And then also say "any future improvements via an OTA update are a gift (if you pay for it). But we are by no means promising any further refinements or OTA updates, because this is the final product as it stands today".
But that is not what they are doing!
What they are doing is more along the lines of "this is our vehicle as it stands today. Please buy it. But we promise that we are continuing to work on it and to refine and improve it. And we acknowledge it isn't perfect, but that's why OTA updates are so great! Trust us. Your vehicle will continue to improve. But, actually, we may ask you to pay for some stuff. We don't really know."

 

[MColbert]

Prior to this update, only one of my EVs had a motor temperature gauge, and it's the motorcycle. The Polestar doesn't even have tire pressure sensors. You'd think none of us have survived the last year without this data the way some folks are acting. I don't have to agree with Rivian's decision to understand their thought process here.

Most people aren't going to need to know if their motors are 0F, 100F, or 200F, as long as the vehicle is properly responding when it means avoiding causing damage. Motor temp comes down very quickly when needed so you might only need to wait a short period for those conditions to change.

I think that’s a moot point. The real issue here is that Rivian said everybody was getting the gauges in their press release and then a baits and switch happened when it was actually released. Its not about gauges or no gauges, its about not delivering what they said they were delivering.

 

[MColbert]

It IS a different trim level I'd wish you stop saying it is the same. Adventure DUAL or Adventure Quad are two different names and they could be just power train differences or more depending on Rivian's goals but they are different names and even have different badging. I have yellow calipers and yellow accented badges. That's yet another thing besides motors that's different between our trucks.

They are not the same trim. I have a different power train, different badges and a different name.

And I wish you’d quit saying they are different trims, you’re incorrect as pointed out by at least one other. Rivian only has one trim level currently, that’s the Adventure “package”. They used to have a lower trim level, the Explore package (that they dropped to streamline production). The motors, colors, wheels, etc are options within the same ptrim level. You seem to want so badly to feel like you deserve more because you have the quad, and others don’t.

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