I am at a loss, Rivian service is broken and I can't take it anymore

[AlanP]

In my life I’ve been screwed over by more dealer service departments (not including sales) than I can recall. The only advantage they have over Rivian in my opinion is the convenience of being local to more of the population. But if most of them are incompetent and fail at communications and overcharge, is it really better? I think Rivian is suffering through the same thing most businesses have been suffering through over the last 10 years. Staffing and the economy and everything else…. That being said, it’s not an excuse. They have to solve this problem.

Rivian has a long way to go but I’ll roll with them vs. a dealer any day.

What happens when the warranty is up? Are you ready to pay thousands of dollars for minor repairs?

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[AlanP]

Don’t know if misery loves company but first time I dropped mine off it sat on the lot for four weeks before anyone looked at it. Vampire drain caused it to completely go down to where it had to be charged twice before they even looked at it. I was told Burbank is going to open in November. I know that doesn’t help your situation, but hopefully it will improve the general service center situation in Los Angeles..

 

[Hereforthesnacks]

My following comment is not reflecting on the OP's experience, only on the value of discourse on the forum.

As a forum user, it makes a difference to me, and most others, if 1 person posts a complaint but 100 post postive comments vs. 100 people complaining and only 1 positive post. It helps everyone see the broader situation, including the OP.

I’d be curious to hear if OP agrees lol

 

[ShadowFx]

I so agree with you. I love this car. But I can’t keep putting up with complete service failure and a lack of support infrastructure. I’ve overlooked so many issues. I’m gonna give it another year another six months or so and then I need to move on.

 

[moosetags]

Wow! There's a lot to digest here. This thread is quite a read. It is addressing very prominent issues. We are discussing Rivian's inadequate service and repair abilities, and Rivian's direct sales model versus the traditional dealer sales model. Each one of these topics warrants discussion and contemplation.

All of us need to be more tolerant. These forums are about the only place members can vent their frustrations in a place where others understand the issues.

I am an active member of several forums that relate to my automotive interests. This Rivian forum is a good one. I own an R1T and have found it a valuable resource in my pursuit of my Rivian passion. I am also an active member of the Silverado EV forum. I do not own a Silverado EV, but am exploring the brand to see if I really want one in the future.

I am also an Airstream aficionado. I have been on the Airstream forum for almost twenty years. AirForums has been essential in my pursuit of RV tavel. I am hopeful that Rivian Forums will become the place to go for "all things Rivian". AirForums has become a place that the Airstream Company monitors on a daily basis.

As we go about our forum participation, we need to keep in mind that this is the only place to go to vent our frustrations. We should should not be over-criticle of these members. The only way that Rivian will become aware of these issues is from these forums. Rivian's future survival depends on getting these issues addressed and improved. We all need to be kind to each other.

Brian

 

[trek96]

Thanks for the replies.
There is a service center in the OC that is twice as far, but it's a good suggestion to try it out, it for sure can't hurt. I too have heard that Burbank would be opening this fall and should alleviate some issues. But people even at the El Segundo location have also expressed a shrug when I ask if it's on track to open this year.

As for people who have had good overall experiences with service, I welcome the information. I know there must be opposite experiences than me, if not there would be a revolt I am sure by owners. Maybe I am hitting this middle ground with issues, not too simple and straight forward to warrant one seamless visit, but not catastrophic enough to warrant immediate and comprehensive repair. My understanding is as well that the service center prioritizes major issues. I agree they should. None of my issues has left me stranded or unable to complete a trip. That is why my I make appointments and wait the 2-3 months. I bank issues so it is not coming in with just one issue knowing it would sit on the lot and take up space. But when the 2-3 months are up, and it's my turn to get service I just want my car fixed.

When I first began going to the service center, I would be checked in and then an "advisor" would walk with me to a vehicle. They would have an iPad with my service requests and go over them with me and if possible acknowledge issues in the parking lot. When I would come top pick up my truck an advisor would then go over repairs and answer any questions. That system seems to have been abandoned. The person at the check in desk is the person who goes over my service order. They take the information and send you on your way. When you pick a car up they don't even go over repairs unless you ask, and because they are working on a million other things are not and should not be capable of really going over specific fixes. This on top of not being allowed to contact the service center directly does cause a culture of being disjointed. I call the Rivian service support, talk to an agent who will then contact the center on my behalf and then get back to me. There are enough channels where issues get washed away and wires crossed.

As for letting go of the truck and sucking it up. I have looked at that option. But as I said, I am at least 35k in the hole with depreciation. I should not be beat into submission to just walk away. The truck has 13k miles on it.

I read this forum quite a bit. I use it learn about issues as well and solutions. I read a thread months ago of someone who had a similar issue and noises with their front suspension. They went in and on their first visit had a new subframe. Maybe they had a really early build and the frame was more on the service center's mind. But all these issues must be known by the techs and certainly by Rivian. I talked to the service center about maybe it was subframe related. But in my case they wanted to try so many different things first to finally get to the same result.

I appreciate this forum, and all the view points. Even the ones who tell me to get over it and move on. I get that at home a lot. lol

 

[COdogman]

What happens when the warranty is up? Are you ready to pay thousands of dollars for minor repairs?

You mean like it would cost me thousands per repair post warranty for any other vehicle in this price range? Pick any luxury or high end pickup/ SUV and you’re in the same boat.

I considered this before I placed my reservation and decided I was willing to go forward. If I change my mind before my warranty is up I can sell or trade it.

There is no difference IMO.

 

[Hereforthesnacks]

You mean like it would cost me thousands per repair post warranty for any other vehicle in this price range? Pick any luxury or high end pickup/ SUV and you’re in the same boat.

I considered this before I placed my reservation and decided I was willing to go forward. If I change my mind before my warranty is up I can sell or trade it.

There is no difference IMO.

Well, other brands have reasonable extended warranty programs. Rivian does not. I've had cars for 8-10 years, with an extended warranty that is maybe $2k for luxury, where I have been out of pocket very very little because of the extended warranty. So, that there is a major difference IMO.

 

[COdogman]

Well, other brands have reasonable extended warranty programs. Rivian does not. I've had cars for 8-10 years, with an extended warranty that is maybe $2k for luxury, where I have been out of pocket very very little because of the extended warranty. So, that there is a major difference IMO.

You can get an extended warranty for a Rivian too. There are multiple threads here about it.

 

[PeterSK]

I’m sorry you’ve had to go through all of this, OP. Fortunately my mid-2023 build R1S has had few issues and the Boston Service Center seems to handle things better than El Segundo, but this is clearly a systemic Rivian problem that needs to be addressed.

And they really need to get on it, because if they’re doing this poorly for at least some owners in some locations at a 50-60K units/year run rate, just wait until they’re cranking out 150K+ R2s on top in a couple of years! Having owned Teslas for over a decade, in 2018 all their service centers got swamped when Model 3 production ramped up.

 

[Hereforthesnacks]

You can get an extended warranty for a Rivian too. There are multiple threads here about it.

I said the brands offer it. Factory warranty. Rivian does not offer an extended warranty.

The forum could really benefit if you took some time to actually read what you are responding too. It’s getting old.

 

[ATL_R1S]

again my friend the door seal, and a clunking that had been happening for the last few months a low speed. It's coming from the rear, it's rhythmic with wheel rotation, and I only hear it until about 15 mph. I did a test drive with a tech who heard all the front end noise, as well as confirmed the rear noise was not normal.

Mine was dropped off at the SC on 9/6 for this exact issue. Radio silence since then with no movement or updates. This is concerning.

 

[COdogman]

I said the brands offer it. Factory warranty. Rivian does not offer an extended warranty.

The forum could really benefit if you took some time to actually read what you are responding too. It’s getting old.

I read what you wrote. Believe it or not there are alternatives to your rigid and narrow views. Those who respond are not required to stay in your comfort zone to keep you feeling safe. Remember you replied to me, not the other way around. If you don’t want to read my response (whatever that might be), then go ahead and put me on ignore or don’t quote me.

If an extended warranty pays for repairs after warranty what is the difference whether it came from the factory or not?

Maybe the forum would benefit from less of your non-stop whining? ??‍

 

[runwithscissors]

What happens when the warranty is up? Are you ready to pay thousands of dollars for minor repairs?

No it's why I'll never own one of these again and will lease only. Unfortunately I didn't have the option being an early buyer but never again. Whoever financed a 24 Quad motor will probably take the biggest hit with depreciation.

 

[DuoRivian]

Maybe you should stop being so narrow minded and bossy in telling people what they can and cannot post and that they should leave. Maybe take your own advice. The OP wrote a reasonable thread which you did not have to read or respond to.

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