I am at a loss, Rivian service is broken and I can't take it anymore

[Hereforthesnacks]

Well stated. It's the age old adage in customer service. 0, 1 or 2 people might tell others about a positive experience. 10 or 20 people will tell others about a bad experience, whether it's an EV today, or a steam horseless carriage in 1820.

I just don’t have that experience at all. The other forums I am on share experiences, after market part recommendations, customizations, etc…. I’d say it’s 80% community and 20% complaining. Here it’s the opposite. When I joined the Bronco forum, I wasn’t scared off at all. Same with Tesla. And Taco. When I came here, it was eye opening. Never experienced anything like it. (To be fair, I’ve not been on a forum for a young car maker).

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[emoore]

Haha. I may be a little argumentative here. I’ll give you.

Trolls just annoy me.

Well COdogman has been around here a lot longer than you. They are not a troll.

 

[emoore]

I just don’t have that experience at all. The other forums I am on share experiences, after market part recommendations, customizations, etc…. I’d say it’s 80% community and 20% complaining. Here it’s the opposite. When I joined the Bronco forum, I wasn’t scared off at all. Same with Tesla. And Taco. When I came here, it was eye opening. Never experienced anything like it. (To be fair, I’ve not been on a forum for a young car maker).

The Tesla forums have become a cesspool of complaining.

 

[Hereforthesnacks]

The Tesla forums have become a cesspool of complaining.

Someone who runs around personally attacking people is indeed a troll.

 

[Zoidz]

I've posted about this in the past, this thread seems appropriate for an update. Rivian is fully aware of the issue regarding service and has been trying to hire technicians. Not making excuses for them, simply pointing out some facts.

Searching today on Rivian.com, there are 512 job openings (as in FIVE HUNDRED TWELVE) for service personnel. Last time I commented on this months ago I think the number of job openings was in the 200s. To me it's clear that Rivian is trying to improve the service experience.

It's incredibly hard to find people who have the tech skills and want to do mechanical hands on service labor. I know this first hand at our engineering company where we hire field service electricians and mechanics in the factory automation world. Most people with the tech skills needed to service a computer on wheels would rather sit behind a keyboard in a comfy chair working on a PC instead of crawling around in/under a dirty car or on food production line or greasy conveyor service trench.

Not everyone needs to or should go to 4 year college for a BS degree. Encourage young people who have a hands on aptitude to go into trades and tech school such as electromechanical, welding, etc. Plenty of good paying jobs without $100k - $250k college debt. Those "kids" could be your next Rivian service tech.

 

[emoore]

Someone who runs around personally attacking people is indeed a troll.

Agree. Seems like you do plenty of attacking.

 

[Zoidz]

I just don’t have that experience at all. The other forums I am on share experiences, after market part recommendations, customizations, etc…. I’d say it’s 80% community and 20% complaining. Here it’s the opposite. When I joined the Bronco forum, I wasn’t scared off at all. Same with Tesla. And Taco. When I came here, it was eye opening. Never experienced anything like it. (To be fair, I’ve not been on a forum for a young car maker).

I have been on many forums over the years, automotive and otherwise - BMW cars, BMW motorcycles, Chevy Trucks, and numerous tech products. How often have you seen someone join any forum to say in their very first post "I loved my service experience!". Conversely, how many join to complain about a bad experience as their first post? We all have seen and know the answer.

 

[Hereforthesnacks]

I have been on many forums over the years, automotive and otherwise - BMW cars, BMW motorcycles, Chevy Trucks, and numerous tech products. How often have you seen someone join any forum to say in their very first post "I loved my service experience!". Conversely, how many join to complain about a bad experience as their first post? We all have seen and know the answer.

I’m taking about the overall tone of the forum. Not a first post.

But, since you mention it, I see people joining the bronco forum to say how excited they are pretty routinely. Happens here once in a while too.

 

[ironpig]

In Los Angeles we all have to drive to LAX to get service. It's a terrible location, the appointments take months to get and even if you are lucky to get your issue taken on the first shot - your truck usually sits for two weeks or more for a service item that takes less than a day.

I can relate to OP. One side of my hood has been misaligned since I got it and it vibrates at highway speed. They have never been able to fix it but they always say they have. They use adhesive and say it's the liner, but it's clear it's the alignment of the hood. I'm used to it and luckily I'm not too OCD, but it's annoying.

Service is utterly broken. It's only getting worse. I love my Rivian and we are hoping to get a 2nd one when the R2 comes out, but if they haven't added service centers in East LA we'll probably get something else.

 

[Zoidz]

I’m taking about the overall tone of the forum. Not a first post.

But, since you mention it, I see people joining the bronco forum to say how excited they are pretty routinely. Happens here once in a while too.

Feel free to point me to a Bronco forum where someone's FIRST post was praising Ford service. We're talking about service here, not "I love my Bronco."

 

[Zoidz]

In Los Angeles we all have to drive to LAX to get service. It's a terrible location
...

Rivian does seem to have a penchant for picking crappy locations. Those of us who did demo rides, took delivery, or needed service at Brooklyn know how you feel!?

 

[Hereforthesnacks]

Feel free to point me to a Bronco forum where someone's FIRST post was praising Ford service. We're talking about service here, not "I love my Bronco."

I was t talking about service. So not sure how it’s relevant.

 

[ironpig]

Rivian does seem to have a penchant for picking crappy locations. Those of us who did demo rides, took delivery, or needed service at Brooklyn know how you feel!

Yeah, I've seen that location. It's not a picnic either.

Anyone who saw what happened to Tesla service centers when the Model 3 came out, knows that the current service set up is going to get 5x worse when they add the R2.

As Rivian owners/fans/supporters - the best thing we can do is keep the pressure on them to fix this issue.

 

[emoore]

I was t talking about service. So not sure how it’s relevant.

That’s what this tread is about. Service. It’s in the thread title.

 

[Zoidz]

I was t talking about service. So not sure how it’s relevant.

Yep, you weren't talking about service, you got that part right. SERVICE is in the title of the thread, it's the focus of this thread, as well as all my comments. What's not relevant is your comment unrelated to service.

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