Today is the day!?!?!?

[PostMinivanDad]

Just spoke with CS. They confirmed we are still on track for deliveries to start last July.

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[kommonplace]

Just spoke with CS. They confirmed we are still on track for deliveries to start last July.

I can only "react" to this post with a single emoji, and I can't find one that combines laughing, crying, and being angry. Hmph.

 

[godfodder0901]

The last part is unbelievable. I keep reading it to make sure I didn't misunderstand it. Is this for real???? It would only make sense to speak to you about finalizing your build first. It seems the guides have no clue just like CS. The June guide contacts were truly a charade. They are leading all of those people on.

I keep thinking the same thing. There is literally NOTHING that I have learned from my Guide that I didn't already know (including delays). I email him every single week with questions, and he has yet to answer a single one with any level of certainty. For having gone through extensive training before taking on the role of Guide, there sure is a frightening lack of knowledge on the 1-ish product they sell...

 

[atR1S]

Man I feel for you guys and gals that have waited years for your truck. That's a dang long wait made all the longer with crappy communication from Rivian. I pre-ordered 5 months ago and will be over the moon if I am driving one a year from now. I still hope production will ramp up in the next 120 days and maybe I get it next summer. But I really hope a few forum members hear good news in the next 10 days.

 

[Tim-in-CA]

Well, today has come and gone and it is now tomorrow. Guess we’ll have to wait for another day for deliveries.

 

[RWerksman]

I keep thinking the same thing. There is literally NOTHING that I have learned from my Guide that I didn't already know (including delays). I email him every single week with questions, and he has yet to answer a single one with any level of certainty. For having gone through extensive training before taking on the role of Guide, there sure is a frightening lack of knowledge on the 1-ish product they sell...

I'm so sorry, man. Waiting 3+ years for a situation like this flat our sucks.

Out of curiosity, have you considered channeling your inner Karen and requested to talk with whomever is running the Guide show? I wonder if they are even aware of what's happening at ground level, so to speak.

 

[Dbeglor]

I have a feeling that none of us are getting our vehicles until mid-late next year at the earliest.

That's still quite a leap. If you remain rational and unemotional, there is no reason to believe yet that they aren't on schedule with their formally announced plans. At a macro level, they have communicated two things regarding production and deliveries - that they would start in Sept/Oct and that they would finish LE by end of Spring. They achieved the first and there is no evidence yet to believe they won't achieve the latter. An extremely small number of individuals received estimated delivery dates that will not happen, but that is just noise in the grand scheme.

Pretty much every gripe and complaint is related to things not happening according to people's personal beliefs and expectations of how they would/should happen. Calls for better communication are coming from those that want Rivian to specifically address the failure to meet expectations of individuals that they were never aware of. It's really fascinating to witness the madness. It's a frenzy and environment of our own making, as if it were not for the forum, all would be blissfully unaware of scores of novice forecasts, predictions and criticisms.

I'd liken this whole scene to that of onlookers watching a performer try to balance several spinning plates while juggling and riding a unicylce. There are those that watch patiently and appreciate the difficulty, planning and preparation involved, along with the courage to get up there and attempt it in front of the world. If something were dropped, they would still applaud the attempt and be rooting for success. Then there are those who point and snicker at every wobble, delighting in every glimpse of possible failure because they never had the competency and/or cajones to do anything meaningful with their own lives and they just generally love to see the negative in everything in this world.

 

[SoCal Rob]

I still look forward to getting an R1S and Rivian hasn’t missed any commitments which affect me since I made my deposit in 2021. However, I definitely feel for people who can point to specific issues with broken commitments.

What I wonder is, if someone is really disappointed with Rivian, why not go to a legit media outlet in the financial sector and give them an exclusive story? I’m pretty sure they all have a way of submitting tips for stories and if a couple people have a trail showing their claims to be factual then sone financial news outlet should be able to use it.

A story coming out about a long-time devotee of the brand who made a deposit, waited years, and has been subject to multiple missed commitments would probably only get a little attention under normal circumstances. The same story coming out now, pre-IPO, should, at a minimum, get decision-makers at Rivian to re-evaluate their production and delivery priorities as well as their commitment to communication.

This only works with a documentation trail, though, so if nobody has written communication showing that Rivian didn’t meet a concrete commitment, or they aren’t willing to share it, then there simply is no story.

 

[godfodder0901]

I'm so sorry, man. Waiting 3+ years for a situation like this flat our sucks.

Out of curiosity, have you considered channeling your inner Karen and requested to talk with whomever is running the Guide show? I wonder if they are even aware of what's happening at ground level, so to speak.

I have not. Based on the level of communication from the company at this point, I feel it would fall on deaf ears. Especially since RJ himself has acknowledged the problem, and nothing has changed.

 

[eggpaul]

I keep thinking the same thing. There is literally NOTHING that I have learned from my Guide that I didn't already know (including delays). I email him every single week with questions, and he has yet to answer a single one with any level of certainty. For having gone through extensive training before taking on the role of Guide, there sure is a frightening lack of knowledge on the 1-ish product they sell...

It feels like they are actually one of those at&t foreign employees. Maybe they are, except the 5 that are pictured in the PR campaign.

 

[stevenjl]

Hi all. New to the forum - I also had a delivery estimate from my guide of middle of October, then end of October, then 'nothing to share' Just a week ago. That last email was quite frustrating, and I was surprised that they can have such uncertainty about delivery just a month before the estimated time and were even unable to say that they wouldn't make the end of October time line.

That said, I was never given a definitive date or a promise, only estimates (because I asked for them) and they have been considerably more talkative and accessible than when we ordered a Model Y for my wife which was similarly unpredictable despite Tesla having much more experience by that point.

Regarding the recent 'nothing to share', I'm curious if that is IPO related or a readjustment internally on trying to fix expectation setting.

Fingers crossed things ramp up soon. I'll continue to assume good intent whilst everyone learns, and given supply issues I'm grateful anything can get made at all right now.

 

[PastyPilgrim]

Pretty much every gripe and complaint is related to things not happening according to people's personal beliefs and expectations of how they would/should happen. Calls for better communication are coming from those that want Rivian to specifically address the failure to meet expectations of individuals that they were never aware of. It's really fascinating to witness the madness. It's a frenzy and environment of our own making, as if it were not for the forum, all would be blissfully unaware of scores of novice forecasts, predictions and criticisms.

I'd liken this whole scene to that of onlookers watching a performer try to balance several spinning plates while juggling and riding a unicylce. There are those that watch patiently and appreciate the difficulty, planning and preparation involved, along with the courage to get up there and attempt it in front of the world. If something were dropped, they would still applaud the attempt and be rooting for success. Then there are those who point and snicker at every wobble, delighting in every glimpse of possible failure because they never had the competency and/or cajones to do anything meaningful with their own lives and they just generally love to see the negative in everything in this world.

In what world is a "we'll surprise you with an $80,000 bill and a new truck of unknown specifications at an arbitrary time of our choosing" way of handling things just against a "personal belief/expectation of what should happen"? Does anyone think that that's how this should be handled?

There are now multiple people that were told they won't know when their truck would arrive until practically the date of delivery. There are multiple people that weren't given key vehicle information that was required in order to confirm purchase, like that guy that they wouldn't tell the payload to when whether or not the truck could haul his trailer is critical information for whether or not he even wanted to the truck. And in the end, the truck could not support his trailer and he wasted his time with the R1T and Rivian's processes.

This isn't like our normal complaints (arguably justified) about Rivian not providing a timeline for production or information about upcoming features and services (e.g. music apps, subscription details, etc.). These are complaints about people being assigned a person whose specific job is to finalize their order and provide all necessary information needed to know whether they want to finalize said order, as well as the information needed to plan your life (e.g. selling your car, securing financing, etc.). They've done neither of those things. What are they for?

I just can't fathom it being at all acceptable for Rivian to withhold information from people that they themselves have voluntarily committed to providing a major, life-effecting product to within days/weeks. Rivian calls you up to say that they have a truck for you and then when you ask when:

 

[SPITmadFIRE]

...

Whoever in is in charge of their marketing department and customer engagement sucks. I’m very disappointed in how they’ve been communicating. I’ve seen better engagement from Lucid, Ford, Hyundai, and almost every other auto maker besides Tesla, who sucks too.

as an owner of a Focus RS, and the holder of a Bronco order with VIN, I would very much challenge the Ford assertion

 

[eggpaul]

In what world is a "we'll surprise you with an $80,000 bill and a new truck of unknown specifications at an arbitrary time of our choosing" way of handling things just against a "personal belief/expectation of what should happen"? Does anyone think that that's how this should be handled?

There are now multiple people that were told they won't know when their truck would arrive until practically the date of delivery. There are multiple people that weren't given key vehicle information that was required in order to confirm purchase, like that guy that they wouldn't tell the payload to when whether or not the truck could haul his trailer is critical information for whether or not he even wanted to the truck. And in the end, the truck could not support his trailer and he wasted his time with the R1T and Rivian's processes.

This isn't like our normal complaints (arguably justified) about Rivian not providing a timeline for production or information about upcoming features and services (e.g. music apps, subscription details, etc.). These are complaints about people being assigned a person whose specific job is to finalize their order and provide all necessary information needed to know whether they want to finalize said order, as well as the information needed to plan your life (e.g. selling your car, securing financing, etc.). They've done neither of those things. What are they for?

I just can't fathom it being at all acceptable for Rivian to withhold information from people that they themselves have voluntarily committed to providing a major, life-effecting product to within days/weeks. Rivian calls you up to say that they have a truck for you and then when you ask when:

100% agree. It's a circus right now. Seems they have no clue about the truck yet they are delivering them across the country to employees. I would like to see 1 truck without the offroad upgrade next to one with the upgrade (online pictures are fine). But something as simple as that hasn't happened.

 

[moosehead]

The IPO is just going to keep shining a bigger light on the things that matter most: QC, deliveries, performance, charging and service network ramp, safety, customer satisfaction.

These expectations will only grow if the stock appreciates.

So we got that going for us, which is nice.

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