Rivian dropped my truck!

[VegasWeezy]

“Rivian” the company didn’t tell him anything. An employee for Rivian told him something, most likely out of panic and misspoke. That doesn’t mean he can claim “no take-backs” and that Rivian now owes him what he was mistakenly told he would get.

If we take the OP at face value, it wasn't a random Rivian employee misspeaking out of panic. His post said that it was a call from the Regional Service Manager the week after the incident. Then he was contacted a second time by the vehicle replacement team the following day asking him to provide details of configurations that would work for him.

That description is very different than some service tech speaking out of panic, and with no authority to do so.

I can understand the OP's frustration and why he is digging in. However, I think the most equitable solution is the like for like replacement with a certified pre-owned 2023 R1T dual motor large battery in similar condition and mileage.

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[SwampNut]

I’m “claiming dibs” on that idea

SHOTGUN!

 

[R1TCntrlMaIzzy]

If the below is true, Rivian should honor what was offered, be it with a new or pre-owned replacement.

“The following Monday, I received a call from the regional service manager that Rivian would replace my truck with a new truck, for my betterment, not to my detriment. I was contacted by the vehicle replacement team the next day to send screenshots of vehicles I would be interested in. This I did over the next day or 2.”

I understand most feel like the OP should be happy with the compensation or repairs being offered. But, per the above it seems like at least two different Rivian representatives engaged in actions most would believe a replacement was forthcoming. Be it in writing or not. The OP must have call logs and or other proof of the interactions with those Rivian individuals.

I find it odd the OP was asked to send screenshots of what he would accept. I suspect the Riv team would have told him what they had available.

 

[eRacer]

So if I had a 2024 Cybertruck and had Tesla service it and they dropped my Cybertruck off their lift, I should expect that they replace it with a 2026 dumpster?

(just kidding)

What happened to the OP sucks. While I understand your frustration, I feel that their offer is "reasonable" especially if they are going to credit you for all your accessories. Like everyone else mentioned, they are only required to compensate you the value of your truck.

Here are a bunch of corvettes being dropped from lifts.







It just sucks that your case happens to be a Rivian and buying it brand new we have to deal with the massive depreciation as soon as it left the lot.

 

[derekmw]

If we take the OP at face value, it wasn't a random Rivian employee misspeaking out of panic. His post said that it was a call from the Regional Service Manager the week after the incident. Then he was contacted a second time by the vehicle replacement team the following day asking him to provide details of configurations that would work for him.

That description is very different than some service tech speaking out of panic, and with no authority to do so.

I can understand the OP's frustration and why he is digging in. However, I think the most equitable solution is the like for like replacement with a certified pre-owned 2023 R1T dual motor large battery in similar condition and mileage.

I agree. Any reasonable person would accept that. But it appears this owner is saying since he was told new vehicle, regardless of how unreasonable that is, they can’t take it back. He’s not looking to be compensated at face value what he deserves plus maybe some extra for his inconvenience. Instead he’s just adamantly being unreasonable and expecting everyone to agree with him.

 

[captainjp]

If we take the OP at face value, it wasn't a random Rivian employee misspeaking out of panic. His post said that it was a call from the Regional Service Manager the week after the incident. Then he was contacted a second time by the vehicle replacement team the following day asking him to provide details of configurations that would work for him.

That description is very different than some service tech speaking out of panic, and with no authority to do so.

I can understand the OP's frustration and why he is digging in. However, I think the most equitable solution is the like for like replacement with a certified pre-owned 2023 R1T dual motor large battery in similar condition and mileage.

I just don’t feel like we’re getting the whole story here. Just his side. I agree with others that a replacement truck of equal or lesser value would be reasonable. Maybe even the value of his vehicle before the incident as credit toward a “new” vehicle.

 

[R1TCntrlMaIzzy]

If the OP is serious, and has some proof of the conversations, get a lawyer. Otherwise take what they are offering and move on.

 

[SwampNut]

So if I had a 2024 Cybertruck and had Tesla service it and they dropped my Cybertruck off their lift, I should expect that they replace it with a 2026 dumpster?

Dunno man, when we had a crackhead set ours on fire, Waste Management brought us a BRAND NEW one in less than two days, all shiny and everything.

 

[timf]

If the below is true, Rivian should honor what was offered, be it with a new or pre-owned replacement.

“The following Monday, I received a call from the regional service manager that Rivian would replace my truck with a new truck, for my betterment, not to my detriment. I was contacted by the vehicle replacement team the next day to send screenshots of vehicles I would be interested in. This I did over the next day or 2.”

I understand most feel like the OP should be happy with the compensation or repairs being offered. But, per the above it seems like at least two different Rivian representatives engaged in actions most would believe a replacement was forthcoming. Be it in writing or not. The OP must have call logs and or other proof of the interactions with those Rivian individuals.

I find it odd the OP was asked to send screenshots of what he would accept. I suspect the Riv team would have told him what they had available.

After reading that quote again, it sounds like the intent all along was to offer a replacement truck that was at least the equivalent (age, miles, specs) of the truck that was damaged. "New" truck does not necessarily imply a never before owned vehicle, just one new to the OP. While odd that they would not provide options for the OP to select from, it appears the OP took this to mean "brand new" and sent options from the new vehicle inventory rather than the pre-owned inventory. This then resulted in Rivian clarifying the price point that would be considered for an equivalent replacement, which the OP then balked at because they had interpreted the offering incorrectly.

 

[UnsungZero_OldTimeAdMan]

After reading that quote again, it sounds like the intent all along was to offer a replacement truck that was at least the equivalent (age, miles, specs) of the truck that was damaged. "New" truck does not necessarily imply a never before owned vehicle, just one new to the OP. While odd that they would not provide options for the OP to select from, it appears the OP took this to mean "brand new" and sent options from the new vehicle inventory rather than the pre-owned inventory. This then resulted in Rivian clarifying the price point that would be considered for an equivalent replacement, which the OP then balked at because they had interpreted the offering incorrectly.

I suspected as much. Bad choice of word "new", when intent was "new to you".

 

[Zoidz]

After reading that quote again, it sounds like the intent all along was to offer a replacement truck that was at least the equivalent (age, miles, specs) of the truck that was damaged. "New" truck does not necessarily imply a never before owned vehicle, just one new to the OP. While odd that they would not provide options for the OP to select from, it appears the OP took this to mean "brand new" and sent options from the new vehicle inventory rather than the pre-owned inventory. This then resulted in Rivian clarifying the price point that would be considered for an equivalent replacement, which the OP then balked at because they had interpreted the offering incorrectly.

I was just going to post this same thought. It's entirely possible OP was told "NEW" in the context of "We'll get you a new (to you) truck, we're not fixing your old truck". As in the phrase "New to me" when referring to a used vehicle. It's just not realistic in most universes to expect they would replace it with a brand new 2026 vehicle to "make you whole" or compensate you for "emotional pain and suffering".

Combine that expectation with the fact that it was a new member, first post, and no reply since...... makes you wonder what's really going on....

 

[windblowlc]

Combine that expectation with the fact that it was a new member, first post, and no reply since...... makes you wonder what's really going on....

He's trying to blow it up so his demands would be met I suspect.

 

[SteveInBend]

OP also didn't specify new "Rivian" truck, merely new truck.

 

[SwampNut]

OP also didn't specify new "Rivian" truck, merely new truck.

It would send a real message if Rivian gave him a CyberTruck.

 

[cohall]

Just so we’re all clear, the OP‘s truck was a high mileage 2023 dual large pack with 21” wheels. Rivian tried to work with him to find a Certified pre-owned like for like as a replacement, but he declined. Instead he demanded… A 2026 R1T, dual, max pack , with 22” black sport rims.

Additionally he’s requesting full retail replacement cost for his home charger, spare tire and tire changing kit, all weather mats, running boards and window tinting and the 4 tires he had on the truck. I kid you not.

He outlays all of this in his demand letter to RJ which he posted online for some reason.

Not sure in what world this would be considered reasonable.

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