VFUNARI
Active Member
- First Name
- vincent
- Joined
- Mar 3, 2023
- Threads
- 1
- Messages
- 32
- Reaction score
- 13
- Location
- California
- Vehicles
- R1T
- Occupation
- Chief Scientific Officer at Cancer Diagnostics
- Thread starter
- #1
So thank you to all the posts on this issue. I saw some posts on this saying service center insisted on flat bed with this error.
I love the truck and totally have patience for software glitches etc, but wasn’t expecting this. I submitted report and the call center who are not service techs said it’s fine to drive bring it in two months to Costa Mesa, cal. I was shocked they said 2 months. Somehow after a few days the system let me put it back in all purpose mode. Then on my next trip I got the error again and did a lot of research to find others have had this. So this time I talked to the call center and had a nice woman who I kept begging to check with service technicians. It was clear the call center are not experts in diagnosing and when they are phoning the service center it doesn’t seem like they are talking to technicians. After about 4-5 phone calls with her she got on the phone and said “you’re were right to be concerned and you’re right we need to get it on flat bed asap and don’t drive it. I’ll get you a rental car. “ so I’m so happy she didn’t give up…
But to all the other rivian owners I know service appointments at Costa Mesa,Ca are super backed up. But have others had issues with the call center not correctly diagnosing the problem and risk?
The towing was great, so was rental, but less than 250 miles and I was told they have no estimate on when to get it back. Further, they are not calling me with any update(it’s been a week) so have no idea what is going on.
Is this other people’s experience? Any suggestions? It’s very strange for me to have a brand new car and no idea when I’ll get it back or what issues really are.
I love the truck and totally have patience for software glitches etc, but wasn’t expecting this. I submitted report and the call center who are not service techs said it’s fine to drive bring it in two months to Costa Mesa, cal. I was shocked they said 2 months. Somehow after a few days the system let me put it back in all purpose mode. Then on my next trip I got the error again and did a lot of research to find others have had this. So this time I talked to the call center and had a nice woman who I kept begging to check with service technicians. It was clear the call center are not experts in diagnosing and when they are phoning the service center it doesn’t seem like they are talking to technicians. After about 4-5 phone calls with her she got on the phone and said “you’re were right to be concerned and you’re right we need to get it on flat bed asap and don’t drive it. I’ll get you a rental car. “ so I’m so happy she didn’t give up…
But to all the other rivian owners I know service appointments at Costa Mesa,Ca are super backed up. But have others had issues with the call center not correctly diagnosing the problem and risk?
The towing was great, so was rental, but less than 250 miles and I was told they have no estimate on when to get it back. Further, they are not calling me with any update(it’s been a week) so have no idea what is going on.
Is this other people’s experience? Any suggestions? It’s very strange for me to have a brand new car and no idea when I’ll get it back or what issues really are.
Sponsored