Catalina Cove delivery on Friday cancelled?

[MailmanOdd]

I was scheduled to take delivery of my Catalina Cove on Friday. I was just told today that my vehicle wasn’t ready and I needed to reschedule. I figured there was some small thing that needed to be tweaked.

However, I then got a new contract to sign with a new VIN. I also got an email notification from my bank saying that the loan check was returned unsigned and unauthenticated and would be canceled and I need to get a new check.

I have heard nothing from Rivian aside from delivery was being rescheduled. Clearly, there is some major problem with the vehicle.

When I purchased my Gen1 R1T, it was a very early production vehicle and had a ton of issues. Ultimately Rivian purchased it back from me and replaced it with an R1S which has been pretty solid.

My wife is worried that we are in for a similar experience and we are debating just canceling altogether and walking away. What do people think, should we come back in a year? My patience and confidence in Rivian is not what it used to be.

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[tkauftheil]

Same thing happened to me, but my SC was very communicative. A decision was made from higher up that it would be quicker to ship a new VIN than wait on fixing whatever the issue was on the original VIN.

My new VIN did populate the app a few hours before I was called. No biggie. All in all my deliver was pushed back 4 days from my original time. Was to be this past sat, I was able to take delivery this morning.

 

[a9967]

Are you two willing to share your original serial numbers, or at least the first two digits?

 

[MailmanOdd]

Same thing happened to me, but my SC was very communicative. A decision was made from higher up that it would be quicker to ship a new VIN than wait on fixing whatever the issue was on the original VIN.

My new VIN did populate the app a few hours before I was called. No biggie. All in all my deliver was pushed back 4 days from my original time. Was to be this past sat, I was able to take delivery this morning.

That’s good at least. What location?

 

[sparked]

My wife is worried that we are in for a similar experience and we are debating just canceling altogether and walking away. What do people think, should we come back in a year? My patience and confidence in Rivian is not what it used to be.

Tough situation considering your prior experience with the R1T. There's not much we could say here until we get past this early ramp up period with R2. There are definitely some early parts issues with select VINs that need fixes as reported here. A new VIN is definitely a plus over waiting for repairs like others.

 

[tkauftheil]

That’s good at least. What location?

St. Louis SC (I think technically its in Hazelwood, but it’s the only one in the STL area)

 

[R2Shan]

hm interesting. I also have a Catalina Cove (in WA State) that was scheduled for delivery in late August and then delivery was cancelled and then a different VIN was assigned and a September delivery date. Sounds a bit familiar. My original VIN ended in 2087 and the new VIN ends in 1035.

 

[MailmanOdd]

I’m also in WA. My VIN was 2557. I have no idea what the new one is.

 

[DuoRivian]

hm interesting. I also have a Catalina Cove (in WA State) that was scheduled for delivery in late August and then delivery was cancelled and then a different VIN was assigned and a September delivery date. Sounds a bit familiar. My original VIN ended in 2087 and the new VIN ends in 1035.

1035 - wow that is now an early VIN given that one of the demos at my local space is 1760.

 

[jtm1631]

I’m also in WA. My VIN was 2557. I have no idea what the new one is.

Your original post indicated you received a new contract with a new VIN, is that not the case?

A bit concerning that a CC with a 25 VIN was at the SC and then pulled completely. Especially as someone waiting on a CC with a 25 VIN and scheduled for delivery next week.

Would definitely be interested to know what the issue was with your original VIN if you find out.

 

[tivoboy]

It’s hard to pin this on Catalina Cove, since that’s ~ 40% of the color way chosen in these early orders..

We know there was SOME component problem, and it could be that all affected VIN’s that they know have that component (from the vehicle BOM) are being pulled back in or remedied and a only a NEW later VIN is going to be assigned. It’s certainly probably for the best.

 

[jtm1631]

It’s hard to pin this on Catalina Cove, since that’s ~ 40% of the color way chosen in these early orders..

We know there was SOME component problem, and it could be that all affected VIN’s that they know have that component (from the vehicle BOM) are being pulled back in or remedied and a only a NEW later VIN is going to be assigned. It’s certainly probably for the best.

Most certainly not a CC issue, unlike the Half Moon Grey paint issues.

My only reason for indicating the same colors is since Rivian seems to be batching production by paint color and my VIN being 40 off from OP.

I don’t like the apparent lack of disclosure by Rivian in a number of instances where deliveries have been cancelled and a new VIN assigned.

If it’s a production issue where there is a critical part that is bad, one would assume a vehicle coming off the line the same day as OP’s is prone to the same issue.

More importantly perhaps, why does Rivian think it’s better to just ship a new vehicle from IL to WA vs. just shipping the needed part? Especially given some of the logistics issues that have been reported of getting vehicles to their delivery locations.

 

[tivoboy]

Most certainly not a CC issue, unlike the Half Moon Grey paint issues.

My only reason for indicating the same colors is since Rivian seems to be batching production by paint color and my VIN being 40 off from OP.

I don’t like the apparent lack of disclosure by Rivian in a number of instances where deliveries have been cancelled and a new VIN assigned.

If it’s a production issue where there is a critical part that is bad, one would assume a vehicle coming off the line the same day as OP’s is prone to the same issue.

More importantly perhaps, why does Rivian think it’s better to just ship a new vehicle from IL to WA vs. just shipping the needed part? Especially given some of the logistics issues that have been reported of getting vehicles to their delivery locations.

Without question they batch based on color to some extent.. at least the paint shop does.. but they don’t’ essentially batch interest with the components (the integrated modules they make or that come from 3rd party suppliers). front console, MCU, battery, etc.. the delivery to the manufacturing line of those completed components doesn’t usually fit in line with an incrementing VIN series.. 100’s of faulty or suspect integrated components can span 1000’s or 2000-3000 in this car VINS..

 

[Nadus]

St. Louis SC (I think technically its in Hazelwood, but it’s the only one in the STL area)

I'm in STL too, and I was beginning to wonder if our SC was getting any allocations yet. Good to hear they are.

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