Configurator price rollback and orders restored ?

[Tim-in-CA]

Nyet

Regards,
Tim-in-RU

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[Scoiatael]

I check my Rivian page every few days and don't see the reservation back yet. I did get my $1000 refunded last week. I have a July/Sept delivery estimate, so don't imagine they are rushing to restore my reservation.

 

[hilld]

Bumping this back up, has anyone had their order restored yet?

 

[Scoiatael]

Bumping this back up, has anyone had their order restored yet?

I have not.

 

[Craigins]

They won't do anything automatically till after 4/1. Not sure how much after.

Current resources will be allocated to manually adjusting orders for delivery.

 

[virgnia_rivian]

Email last week made it clear it’s going to take some time for the price rollback. They’re definitely focused on delivery customers only right now.

 

[Craigins]

They won't do anything automatically till after 4/1. Not sure how much after.

Current resources will be allocated to manually adjusting orders for delivery.

called it. check your emails.

 

[TollKeeper]

Todays email..

Your Friday Update is Here

Hi Brian, Good news! Next week, your Rivian Account Page will reflect your pre-March 1, 2022 preorder pricing. Going forward, your Account Page will be the best place to get the latest, most accurate information about your order. As always, feel free to reach out to us with any questions you might have. We appreciate hearing from you. See you next week, Tony Caravano Head of Customer Engagement​ Account Support ​

 

[shamoo]

I'm sure most everyone got it, but I just got this a minute ago:

Hi xxxxx,

Good news! Next week, your Rivian Account Page will reflect your pre-March 1, 2022 preorder pricing. Going forward, your Account Page will be the best place to get the latest, most accurate information about your order.

As always, feel free to reach out to us with any questions you might have. We appreciate hearing from you.

See you next week,

Tony Caravano
Head of Customer Engagement

 

[Forager]

“Going forward, your Account Page will be the best place to get the latest, most accurate information about your order.”

Does that mean we might see some revised delivery estimates too?

 

[SANZC02]

called it. check your emails.

This is progress.

Let’s hope the communication improvements stay there as well. They did very well communications the rollback as well as the update progress. ??

 

[Speedrye]

It's amazing how far a quick mass email goes regarding communications...

 

[Craigins]

This is progress.

Let’s hope the communication improvements stay there as well. They did very well communications the rollback as well as the update progress. ??

they probably had the fix up and running, but didn't want to risk pushing anything out until after they've squeezed every last delivery out of Q1 that they could.

makes sense from a public trading company standpoint, SUCKS from a customer standpoint.

 

[CommodoreAmiga]

called it. check your emails.

Didn't you say nothing until after 4/1?

Seems Rivian says they'll beat your claim.

 

[Craigins]

Didn't you say nothing until after 4/1?

Seems Rivian says they'll beat your claim.

after 4/1 00:00! if it works for RJ it can work for me.

as a programmer, i always dread the friday rollouts. never makes for a fun weekend!

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