Garage Remote Limitations

[Captblue]

Since they do support that frequency, definitely not hardware, it’s a software ware. I also had a Tesla that had I was able to program, and was able to make it work.

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[Bobthebuilder352]

The question is if, not when they will fix this on the software side. When I spoke to them a few months ago I didn’t get the vibe that there was much/any priority to it

 

[R1S88]

I also have had a support ticket in for a 318 mhz controller since early December. It has worked for all my other Homelink vehicles.

 

[Bobthebuilder352]

I also have had a support ticket in for a 318 mhz controller since early December. It has worked for all my other Homelink vehicles.

I had a great discussion with an engineer but the response was basically that’s not a supported operator so, ticket closed.

 

[Captblue]

I had a great discussion with an engineer but the response was basically that’s not a supported operator so, ticket closed.

As more delivery happens, more will complain, don’t take no for an answer.
they need us more than we need them.
“The squeaky wheel gets the grease”

 

[Bobthebuilder352]

As more delivery happens, more will complain, don’t take no for an answer.
they need us more than we need them.
“The squeaky wheel gets the grease”

I sure hope so. I would think this takes a single programmer/engineer about 30 min to update the software.

 

[R1S88]

I had a great discussion with an engineer but the response was basically that’s not a supported operator so, ticket closed.

My manufacturer, Linear/AllStar, is on the supported list and my ticket is still open the last time I checked.

 

[Firewired]

My manufacturer, Linear/AllStar, is on the supported list and my ticket is still open the last time I checked.

Is there an actual list of what is supposed to supported?

Thanks

 

[kayabusa]

When I have a chat with support, I also mentioned that my Liftmaster garage door works perfectly but not my gate which is on the 433mhz frequency. This was his answer "We support only Lift-master" I know is not true, but that was he said.

Maybe is a cost thing ?

From that day I have to carry the control with me, like 25 years ago.

I can't believe there is more people complaining about this.

 

[R1S88]

Is there an actual list of what is supposed to supported?

Thanks

Page 28 of the owner's manual has a list of manufacturers, but there's also a more specific list of models. I will try to find where I've seen it.

 

[Yellow Buddy]

If you feel like overcomplicating it like I did…

I moved all my various openers to a Z-Wave controller. I then pulled those into Alexa via Hubitat (to integrate with HomeKit) and setup a couple of rules.

Now when I roll up I say things like
“Alexa, open garage door, bay 2”
“Alexa, front gate open”

It took a stupid amount of time to figure out and was worth it - and I say that only because I spent a stupid amount of time on it and I need to convince myself it was worth it.

 

[Yellow Buddy]

When I have a chat with support, I also mentioned that my Liftmaster garage door works perfectly but not my gate which is on the 433mhz frequency. This was his answer "We support only Lift-master" I know is not true, but that was he said.

Maybe is a cost thing ?

From that day I have to carry the control with me, like 25 years ago.

I can't believe there is more people complaining about this.

That doesn’t seem right..I’ve paired a Liftmaster, Chamberlain (same Company now), and a sears craftsman.

Purple Button (Liftmaster Secure+ 315 MHz)
Red button (Sears Secure+ 390Mhz)
Yellow Button (Chamberlain Secure 2.0+ 310, 315, 390Mhz)

All of the above were successfully paired directly with the truck before I moved to a Z wave controller

 

[kayabusa]

That doesn’t seem right..I’ve paired a Liftmaster, Chamberlain (same Company now), and a sears craftsman.

Purple Button (Liftmaster Secure+ 315 MHz)
Red button (Sears Secure+ 390Mhz)
Yellow Button (Chamberlain Secure 2.0+ 310, 315, 390Mhz)

All of the above were successfully paired directly with the truck before I moved to a Z wave controller

I called Rivian tech support for other things going on, and they are elusive... Never a direct answer.
And the door opening thing, the answer was a complete misleading.

My problem is the 433 MHz gate, it does NOT work. Rivian doesn't support it or does not help to be paired.

As you can see on this thread, I'm not the only one.

By the way, my other car, a Volvo work flawless on both, the garage door and the gate..... synchronized in seconds. So no problem on my side is RIVIAN PROBLEM that need to be address.

All good I love my truck, I enjoy driving it every day, but simple things needs to be fixed if they want to be on the same level of other car makers.

 

[Yellow Buddy]

I called Rivian tech support for other things going on, and they are elusive... Never a direct answer.
And the door opening thing, the answer was a complete misleading.

My problem is the 433 MHz gate, it does NOT work. Rivian doesn't support it or does not help to be paired.

As you can see on this thread, I'm not the only one.

By the way, my other car, a Volvo work flawless on both, the garage door and the gate..... synchronized in seconds. So no problem on my side is RIVIAN PROBLEM that need to be address.

All good I love my truck, I enjoy driving it every day, but simple things needs to be fixed if they want to be on the same level of other car makers.

I wasn’t trying to say you were wrong. I was saying Rivian shouldn’t have told you Liftmaster is the only one compatible when it’s not.

The truck has a lot of capabilities and they should have at least worked with you to offer you workarounds, including but limited to utilizing the Alexa voice assistant to control your gate in the truck.

That’s what I would expect from good customer service. Not..sorry you’re SOL

 

[Firewired]

Thanks for the suggestion. I went through the manual but could not find the list. The double set of gates I have to go through is at 295 Mhz. Is there any chance that is in a do-able range for the car? Thanks

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