I've given up

[lefkonj]

Famous vloggers who paid the higher price? You mean the Cut-the-Line Kyles who didn't have a reservation and purchased an LE from the shop with pre-March 1 pricing well after March 1?

Just checking for a friend...

While I completely disagree with Rivian getting him a vehicle so quickly I get why they did. If one drove on the field during the Super Bowl people on this site would complain “ the nfl jumped the line”. Rivian is doing their best to get vehicles out there and have been very open about who gets it before you based on all sorts of variables. When you pre-ordered this product, you should have known what you were getting into for a new company with a new product at a new plant during a freaking pandemic and supply chain nightmare. People just need to grow up and be realistic.

Sponsored

 

[Donald Stanfield]

Take a breath. I can understand your frustration--but ultimately, if. you love the RIvian, wait for it. We have a reservation from his year so it will be awhile before we even order ours. We have been looking at getting an Hyundai Ionic 5--there is a wait for them, too. Unless you really need a vehicle ASAP, just focus on something else in your life. Just saying...

I agree with this. Rivian isn’t screwing you over on purpose. The whole “getting back at” a company that’s not trying to wrong you seems like a waste of mental energy. I very much am this sort of person too, so I get where the OP is coming from here. The fact of the matter is that the only person OP is really “getting back at” is himself by choosing to be angry over this.

Why hold on to that negativity for another year or two? If you’re really that upset over it then I would cancel your order. All you’re doing by holding on is insuring that you’re going to be upset for another couple years.

The other thing to keep in mind is it sounds like you still want the truck. If you do, all you’re doing is hurting yourself by canceling. I think you want to try and change the way you’re looking at things to make life easier on yourself.

I could be ruminating over my delays, talking about how my tailgate was dented on delivery, how I needed the 12V batteries replaced and a rear drive unit and get all pissed off. Instead I’d rather just acknowledge that Rivian fixed all the little hiccups the best they could, they are all fixed, and that my R1 is still the best vehicle I’ve ever owned even taking that stuff into account.

Whatever you’re going to do man, prioritize your inner peace and tranquility. Don’t hold the grudge on Rivian, they aren’t holding one against you. Either move on with no regrets or take the delay in stride as a little bump in the road towards getting what you want. Don’t punish yourself by trying to spite Rivian.

Ever hear the quote “Resentment is like taking poison and waiting for the other person to die” ? That’s what you’re doing here guy.

 

[va_rivian]

Hard to feel sympathy being a Jan '20 order holder who originally expected the vehicle in '21. Even if you get it in 2024 you still would have waited less than someone like me.

 

[SASSquatch]

While I completely disagree with Rivian getting him a vehicle so quickly I get why they did. If one drove on the field during the Super Bowl people on this site would complain “ the nfl jumped the line”. Rivian is doing their best to get vehicles out there and have been very open about who gets it before you based on all sorts of variables. When you pre-ordered this product, you should have known what you were getting into for a new company with a new product at a new plant during a freaking pandemic and supply chain nightmare. People just need to grow up and be realistic.

Um...all I was doing was correcting the record whereby the previous comment suggested Vloggers paid "a higher price" when in fact, that was not accurate at all.

So please find your chill.

 

[mkg3]

... I got my R1S reservation in December '21, and was told then to expect a 2nd half - 23 delivery. Then the next iteration of delivery schedules come out in October (I believe), and it slips to first half of '24. Then, last months delivery schedule announcement pushes it out to 2nd half of 24, of which I now expect to be November- December of 24, at the earliest....

Little perspective.

My R1S order is 11/21. My current delivery is Jan~June 2024. I am in SoCal within 20 min driving distance to both HQ and SC.

If my delivery is closer to June 2024, and since my preorder date is 11/21, your range of July~Dec 2024 doesn't seem odd or wacked.

Do I like - no. Since I have no control over what Rivian does, am I worked up about it - also no. It is what it is.

As for celebs and vloggers getting ahead of others, it's good advertising for essentially nothing. Rivian needs to get their vehicles in the hands of people that can be ambassadors to their products.

Last, to get even with Rivian? Because your solo action will really damage or hurt them, right?? Isn't life too short? Go enjoy the next 18 months of you and your family's life without harboring this sort of feelings. (do you have road rage or think about key'ing cars that pissed you off.. jk)

The thing is, when you order a yet to be produced vehicle from a new company, the expectations need to be set very low. My R1S is not replacing any other vehicle. It's just another vehicle. Once delivered, then I'll figure out what to do but until then, I don't need it....

 

[RivianNC]

This post pains me a lot to write, but...

I got my R1S reservation in December '21, and was told then to expect a 2nd half - 23 delivery. Then the next iteration of delivery schedules come out in October (I believe), and it slips to first half of '24. Then, last months delivery schedule announcement pushes it out to 2nd half of 24, of which I now expect to be November- December of 24, at the earliest.

On top of my anticipated three year wait, I see that many new reservation holders have jumped the line, in Rivian's attempt to generate higher revenue per vehicle. I would love to have a Rivian, and I love the looks of them as I see them driving down the road. But, you know, life moves on, and I have found better things to do with my money, and I agreed with my wife that maybe we should forego the Rivian in favor of those things.

So I am not going to take the Rivian. I am really ticked off at Rivian because of this. IMO, these pushbacks have been Riv's way of saying to us pre-price increase orders "Yes, you can have your Rivian, but F-You, you'll get it when we want you to get it, and only after everyone else gets theirs." I feel part of their motivation is to push these out as long as possible to force us either to cancel, or ship only when it is convenient for them.

So I am not going to cancel my order. Instead, sometime after I get my 8-steps notification, and only before I absolutely have to pay for the Rivian, will I cancel. This is my F-You back to them. I know it's minor, I know they don't really care and will just move my reservation to the next one in line but it's the only little thing I can do. After all, if I cancel now, then RJ, Sandy, and others can just point to my cancellation as evidence that pushing deliveries out for us is working. I am not going to give them that little bit of satisfaction.

I share your frustration... My reservation was made in Apr. '21 and I'm still in "Processing Estimate" hell .. w/ no end in sight.

Curious, what, if anything, are you looking at for replacing the R1S ?

PS: I've got several "Plan B's ", but fear that those are too far out for our current need.

 

[JPC]

I just got pushed back a year. Yeah, I'm pissed about it. Not sure how that could be so shocking to anyone, even though Rivian delays are not unexpected at this point. But not the end of the world, probably buying something else and then deciding on the R1S sometime in 2027 or whenever they offer it.

The one thing that makes me want to "get back at" Rivian is that it has purposely made its customer support useless. They hire all these people to handle inquiries and then don't tell them anything! The job is basically to enrage customers with non responsive canned answers and then take a bunch of heat from the (likely vast majority) of people who are ok taking out their frustrations on the lowest level minimum wage workers the company has. Cannon fodder for the most part. The Rivian comms strategy is absurd.

 

[Tango45]

This post pains me a lot to write, but...

I got my R1S reservation in December '21...

I thought about providing advice and soothing words, but I don't think you're interested in a resolution to your situation and instead there's something else that prevents you from taking delivery, whenever it might happen. In the middle of your post you said:

"But, you know, life moves on, and I have found better things to do with my money, and I agreed with my wife that maybe we should forego the Rivian in favor of those things.

So I am not going to take the Rivian. I am really ticked off at Rivian because of this."

Those statements don't line up. If those other things you've found to do with your money are "better", then you shouldn't be angry at Rivian, but glad to have the flexibility to move on. It doesn't really make sense. If I had saved $80k over the years while waiting for an R1 and then some other company drops a better vehicle that I now have the money for, I'd be like, "thanks for not delivering my R1 or I'd be stuck with that now instead of X". Your words make one wonder if what you've provided is really an accurate description of the situation.

 

[Ripped]

I knew/know when the updates were announced in the fall that it would likely be 2025. I just put a deposit down on the Dodge version. I guess I have four maybe five lines in the proverbial EV Fish Pond now.

We'll see where the bite comes from first. Still leaning to the Rivian as I want more of a mid-sized truck footprint and the range for towing, But I am hedging my bets.

Guessing I'm patching up the old Ford to make it go another year.

I understand the frustration, but there are simply no other production options that a consumer can get.

 

[NY_Rob]

Op... do you have any other EV reservations (Silverado, Ford, CT, etc..) or was it just on the Rivian?

 

[Shaggy]

I’m surprised that there are so many Rivian apologists and people questioning that new orders jumping the line is a thing. My R1S order date is October 2020 (limestone on black, quad motor, PPF and standard wheels). I’ve got two friends with orders, also in the Toronto (Canada) area, one with a similar October 2020 date (green on black, quad motor, PPF, standard wheels), the other with a Nov 2022 darte (green on white, quad motor, PPF, standard wheels). Our two orders with the 2020 date started at with an early 22023 delivery, then moved to the 2nd half of 2023 and then on the last update to the 2nd half of 2024. The order that was post price increase was originally 2024 and moved up to the 2nd half of 2023 with the last update. No changes to any of our configs except that we all added factory PPF when the option became available.

As for people saying Rivian has to do what they have to do to survive, I get that but Management had Tesla to learn from and they’ve screwed this up the beginning. They CHOSE to take deposits, CHOSE to allow customers to configure and price vehicles that weren’t being produced, and CHOSE to provide estimated delivery dates before they had ramped manufacturing. They didn’t have to set all these expectations that resulted in all the backlash when they eliminated configurations (in Canada, pushing ALL models into luxury tax territory), increased pricing, missed production targets and regularly moved delivery dates. Quite simply, we’re witnessing a novice Management team that is making rookie mistakes (as is a startup flush with cash in the middle of a ramp up doing multiple rounds of layoffs) and investors and customers are right to be pissed.

And make no mistake about it, it will affect customer loyalty if they follow through on prioritizing new higher margin orders over early adopters who have been patiently waiting for several years. In my case, if my buddy gets his order after only a year and the two of us with earloer order are made to wait 4 years, I’ll simply take delivery and flip the truck for the profit and then I’m done with Rivian. I like the product but I refuse to support a company that shows that much disrespect for its customers.

 

[RWerksman]

I think we should all agree that Rivian's whole planning process for deliveries is mediocre at best. It leads to situations where people believe that there is an inequitable distribution / assignment of vehicles and unexplained delays. It causes future customer disappointment, and it burns goodwill.

It should not be happening.

Unfortunately, the reality is that logistics and program management on this level are really, really difficult. There may be unexpected items that affect delivery ALOT, such as a higher-than-expected service load, transportation challenges, and/or limited resource availability. To counter this, you build in a buffer. Probably a big one - certainly months, maybe a year or so - and you recalculate often to provide mo-better information.

When estimates are moved by a year, that's a problem. That problem should not be happening in a vacuum. There needs to be pointed communication, ideally with a rationale, apology, and a request for patience. It double-sucks that there is none of that. It's another communications failure in a long list from the company. And no, just because other auto makers do it doesn't mean that it's right here either.


As owners of these vehicles, I also think that it's incumbent on us to be kind and understanding when folks come here and bitch about it. It's a bit of a sucky situation to be in. I know I sure as hell wouldn't want to be in it., especially considering my Rivian is just so good. It pains me to see some of us consistently being shitty to people who voice displeasure about their delivery time being pushed. More love thy neighbor as thyself and much less sucks to be you.


With that said, @BillyBob, holding your order to cancel it isn't the answer here. It sends no message. It punishes no one. While it might make you feel better, I think that feeling will be fleeting. Additionally, that's probably one of the reasons you received more vitriol than normal. Instead, I'd suggest hitting up CS or your Guide and letting them know (nicely but firmly) how disappointed you are. It's about as good as it's going to get, unfortunately. If that doesn't do it, snag your $1000 back.

 

[rivianguy]

Life is too short to waste a minute of your life on trying to 'teach a producer of goods a lesson.' You've made your decision, you have good reasons for making that decision. Cancel your order, get off the forums and move on to more important things in your life.

My 2 cents.

 

[Bigeasy70075]

I am right there with you Billybob. I am less than 2 months away from my 4 year anniversary and I’m pretty mad at Rivian at the moment. Still in processing estimate hell. I have been lied to by the company over and over again (initial delivery window jul-Sept 2022, then end of summer, then oct, then Jan now April). Total BS. At this point I would have jumped ship if there were a viable option out there but as of now there isn’t. I do have reservations for a cybertruck, hummer, and REV. If one of them becomes available before Rivian graces me with a delivery, I will definitely take my money to another manufacturer.
On another note. I think all of these 2024 delivery date reservations will be much more important to Rivian than many of you realize. By that point the order backlog will be very low or gone. There will be a number of competitors on the market and people will have options. I think that if a bunch of us long time reservation holders decide to cancel in 2024 it will have consequences for Rivian.

 

[lmr]

Yeah, shitty for you, but also makes sense from a customer satisfaction POV.

I'm honestly fine with being pushed back, I was going to delay my delivery until the Portland SC was up and running anyway as I don't want the chance that if my vehicle needs a major repair that it could be shipped 180 miles to Bellevue, if it can't be repaired in Portland's two temp SCs.

Sponsored