Mono audio after upgrade to 2023.42.1

[timnagy]

Anyone else getting mono audio only after upgrading to 2023.42.1? I noticed it instantly. The fader works but all songs on Spotify, at least, are now playing in mono. (Try playing “Left and Right” by Charlie Puth - the lyrics all come from both speakers instead of only right and only left. And it sounds really bad.)

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[Sevn86]

My headliner speakers stopped working so I did a reset holding the left button on the steering wheel and the hazard lights button. Now they work. I have version 2023.42.2.

 

[Chewy734]

My headliner speakers stopped working so I did a reset holding the left button on the steering wheel and the hazard lights button. Now they work. I have version 2023.42.2.

I would’ve tried an infotainment reset before doing the full car one.

 

[Sevn86]

I would’ve tried an infotainment reset before doing the full car one.

You’re right I should’ve done the other one but I’m just curious, any harm in doing what I did? I forgot which one was which so I just pushed the left bottom and hazards.

 

[Chewy734]

You’re right I should’ve done the other one but I’m just curious, any harm in doing what I did? I forgot which one was which so I just pushed the left bottom and hazards.

I don’t think it should harm anything. But, I hear you’re not supposed to do it often. I think left-most button and right-most button simultaneously resets the infotainment.

 

[Sevn86]

I don’t think it should harm anything. But, I hear you’re not supposed to do it often. I think left-most button and right-most button simultaneously resets the infotainment.

This was my first time doing that reset so I’ll keep that in mind.

 

[timnagy]

I would’ve tried an infotainment reset before doing the full car one.

I should have mentioned that I did do the infotainment reset and it didn’t fix it.

 

[Krs71]

I'm still having the issue after reboot and am on 42.2 version of the software

 

[timnagy]

I just fixed this. To clarify, this happened only with Spotify. Bluetooth audio was fine. To fix it, I logged out of Spotify on the infotainment unit and signed back in. Instantly worked.

 

[DMDK82]

I had the same thing after update only on Tidal had to do a screen reset. Also the sound volume seems to be off it is lower then before and is inconsistent and the album art is not loading no matter what. Did resets and logged in and out multiple times.

 

[bbonkk]

I had the same thing after update only on Tidal had to do a screen reset. Also the sound volume seems to be off it is lower then before and is inconsistent and the album art is not loading no matter what. Did resets and logged in and out multiple times.

I am having the same problem with Tidal. Before I would have it set between 13 and 15 on the volume scale which was perfect volume. Now I need to hit 20 or so and the sound quality sucks. I thought my ears were getting worse but now that you have the same problem I know it’s not in my head.

 

[mrodriguez]

I am having the same problem with Tidal. Before I would have it set between 13 and 15 on the volume scale which was perfect volume. Now I need to hit 20 or so and the sound quality sucks. I thought my ears were getting worse but now that you have the same problem I know it’s not in my head.

I don't think its just Tidal either. I don't use Tidal, just bluetooth and I'm now at a 15 volume-wise. After the last update I had to go to 12. Before that I was at 8 or 10 and it sounded great. I really do not understand how the audio can fluctuate so much.

 

[chryses]

I had the same thing after update only on Tidal had to do a screen reset. Also the sound volume seems to be off it is lower then before and is inconsistent and the album art is not loading no matter what. Did resets and logged in and out multiple times.

Same issue here with the album art on Tidal - multiple login/logouts, infotainment reboot, and hard reboot. Still no art. Voice navigation did come back at some point, so I guess that's a win.

 

[FlightDoc]

I have Tidal but am still on 42.1.
So what's the recommendation for reboot? Seems like everyone has done something different.

 

[SANZC02]

I have Tidal but am still on 42.1.
So what's the recommendation for reboot? Seems like everyone has done something different.

Just reboot the infotainment screens. Hold the 2 outside buttons on the steering wheel for about 15 seconds. You will see a couple of messages and the screens will go dark. Takes 1-2 minutes to complete. Be patient and let it finish coming up when you see the screens available. I tend to give it at least 5 minutes before I start clicking around after.

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