CGM55082
Well-Known Member
- Joined
- Nov 5, 2021
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- Location
- San Luis Obispo, CA
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- Tesla Model 3
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- #1
I have held off sharing this story because I appreciate all that Rivian has been doing to try to fix my truck, but I'm at the point that I'd like some advice from the forum.
My truck went into a service center a month ago for some fairly common issues -- the drivetrain lash (the "tocking" noise at the point of acceleration/deceleration), the vehicle not being level (front passenger side always lower than the rest of the truck), off-center steering wheel/steering wheel shake/alignment issues, the dead accelerator issue (have to press it down over an inch before the motors start to engage).
When the truck first went to the service center they called me and said they had to replace the front drive unit, which shocked me, because it never gave me any error codes or showed signs of serious issues. But I was happy Rivian caught it and was going to make it right. In the meantime, they gave me a loaner which I really appreciated (and it didn't have any of the issues my truck had). It's now a month later and the truck is still at the service center. In that time, they've replaced the front drive unit, but couldn't get it working because it had some conflict with the firmware and they couldn't get the truck to reload new firmware. Today, they told me they have to replace the new front drive unit they just installed because they think it's defective since they can't get it to work with the firmware no matter what they do. They said they are ordering a new drive unit from the factory and are expediting it and hoping to be done next week.
The truth is I'm fine waiting for my truck because I have a great loaner and I appreciate the efforts Rivian is going through to make things right, but I also have to admit my concern with what seems to be one issue after another just getting my truck up and operating again. I'm concerned it's a problem truck at this point and the issues will continue once I get it back. On the other hand, maybe the issues will be worked out and it will end up being solid and reliable as a result of all the work that's being done on it now.
Today happens to also mark the day I am officially eligible to receive a brand new truck under CA's Lemon Law. I hate to go that route, but wonder if it might be the smart move. Any thoughts or advice?
My truck went into a service center a month ago for some fairly common issues -- the drivetrain lash (the "tocking" noise at the point of acceleration/deceleration), the vehicle not being level (front passenger side always lower than the rest of the truck), off-center steering wheel/steering wheel shake/alignment issues, the dead accelerator issue (have to press it down over an inch before the motors start to engage).
When the truck first went to the service center they called me and said they had to replace the front drive unit, which shocked me, because it never gave me any error codes or showed signs of serious issues. But I was happy Rivian caught it and was going to make it right. In the meantime, they gave me a loaner which I really appreciated (and it didn't have any of the issues my truck had). It's now a month later and the truck is still at the service center. In that time, they've replaced the front drive unit, but couldn't get it working because it had some conflict with the firmware and they couldn't get the truck to reload new firmware. Today, they told me they have to replace the new front drive unit they just installed because they think it's defective since they can't get it to work with the firmware no matter what they do. They said they are ordering a new drive unit from the factory and are expediting it and hoping to be done next week.
The truth is I'm fine waiting for my truck because I have a great loaner and I appreciate the efforts Rivian is going through to make things right, but I also have to admit my concern with what seems to be one issue after another just getting my truck up and operating again. I'm concerned it's a problem truck at this point and the issues will continue once I get it back. On the other hand, maybe the issues will be worked out and it will end up being solid and reliable as a result of all the work that's being done on it now.
Today happens to also mark the day I am officially eligible to receive a brand new truck under CA's Lemon Law. I hate to go that route, but wonder if it might be the smart move. Any thoughts or advice?
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