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Well-Known Member
This one would seem to depend on your location.
- Delivery Experience - this is where it all starts. The showrooms have really nice aesthetics, staff was very courteous. Even better was how knowledge able about the cars/products the staff was. I've been to other showrooms/service where the employees just missed details about their products that I felt they should know.
When I picked up my Rivian, I showed up at the service center only to be told I didn't read the instructions closely enough and was at the wrong spot.
They sent me a mile down the road, to pick up the vehicle in a random city-owned parking lot. It felt more like a drug deal than buying a $100k vehicle.
My Tesla pickup went down in a nicely decorated showroom.
This one also seems at least 50% luck.
- Build Quality - Not big on complaining about panel gaps at all but things like trim creaks, interior design, window alignment (squeaky). All of these things were so much better than any tesla I've owned. Even my latest 22' Model X is up there in terms of quality, but the design in the Rivian takes the cake for me.
My 5 year old Tesla has this far needed zero warranty repairs. My 7-month-old Rivian has been in for warranty repairs six times.
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