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Chewy734
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It almost sounds like they’ve hired Ticketmaster to send out these invoices.
SANZC02
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What did you end up paying?Hello all.
Today I bring you a potentially big problem with a stunningly simple solution.
Double check your work orders.
I have my truck in for an alignment right now and they called back and said that an obstruction in a parking lot I bumped into at 3 mph has bent my subframe and it must be replaced before I can have the front end aligned. While this sucks and seems a little fishy on its own, I would like bring your attention to my work order.
The work described calls for 7.3 hours of labor, at the SC rate of $200/hr, which apparently totals $2,060.00.
I admit it has been several years since I've attended a math class, so feel free to check my work. I think that should be closer to $1,460.00.
The advisor also didn't seem to think that was wrong.
Cue the Twilight Zone music...
My next question is there a page missing? How did labor go even higher from 2060 to 2380 on the total labor line?
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SANZC02
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Ok, that explains the 2380, 220 labor for alignment and 100 labor for diag that later was adjusted with the 100 credit. Still does not explain the 2060 though. Usually if a line item is calculated on a different rate than standard shop rate it would be noted on that line item with a unit price.
I would engage your guide to get a definitive answer to that.
RoverZac
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- Thread starter
- #9
I haven't paid anything yet. I received that invoice today and declined that repair until I can inspect it myself. I have an early '22 build and know they have been trying to replace cracking subframes. I have been having some of the clicking and popping symptomatic of that. I don't want that done at my expense.
RoverZac
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- Thread starter
- #10
I asked the service advisor on the phone when he sent it if their shop rate was $200/hr (which it states on that page) and he said that it was and I had to explain to him that 7.3 hours, $200/hr, and $2060.00 don't go together. He either didn't understand or didn't care.
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Dark-Fx
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An impact to the subframe could easily cause damage to the welds that hold it together. Even if it is the welds, there's a chance they could decide to not cover it under warranty.
RoverZac
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- Thread starter
- #12
Sure. But it has been there on multiple occasions for these symptoms prior to the "impact," which is an overstatement of what happened. The obstruction was 2 feet or less from the front of the truck, too low for sensors, and I only hit it when I began to creep forward from where I was parked. The visual damage is limited to deep scratches on the silver plastic guard under the front end.
I think it's also worth noting that the upgrade underbody protection starts under the subframe and goes back... shouldn't there be protection in the front for a truck to do what this truck is advertised to do? For the extra $, I certainly would have expected it.
I think it's also worth noting that the upgrade underbody protection starts under the subframe and goes back... shouldn't there be protection in the front for a truck to do what this truck is advertised to do? For the extra $, I certainly would have expected it.
