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good2go
Well-Known Member
That worked. Tried soft rest. Did not work. Went in the house, set timer for 5 minutes. Went out and plugged in and it worked.
no idea why. Does it expect DCFC and has to go to sleep to ignore that it was preconditioning for fast charging.
happy it’s charging and happy I know the steps to get it to charge.
huge thanks.
Budman
Well-Known Member
Based on my experiences and others the following procedure seems to work.
1. Preconditioning to heat the battery. I think around 40 is enough
2. Soft reset
3. Sleep cycle of vehicle. Give it a few minutes to fully shut down and “sleep”
4. Plug in level 2 charger
The soft reset plus a sleep seems to be helpful.
1. Preconditioning to heat the battery. I think around 40 is enough
2. Soft reset
3. Sleep cycle of vehicle. Give it a few minutes to fully shut down and “sleep”
4. Plug in level 2 charger
The soft reset plus a sleep seems to be helpful.
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Mellowyellow
Well-Known Member
This is insane you have to do this just to charge your car in the winter. Cmon Rivian fix this
good2go
Well-Known Member
I think this is a new bug, I never had an issue last winter. And it doesn’t effect DCFC.
basically the system won’t turn on the inverter. You don’t need to start charging he battery, you can you shore power to warm the battery, then start changing.
Inverters don’t have an issue with the cold. I think it’s a simple fix and I think Rivian will have it out fast. A lot of people are reporting it. That is why I think it’s a new bug.
EVhacker
New Member
Just got off the phone with Rivian Support. For level 2 charging you have to warm the battery temperature above 40 degrees F, then do a hard reset of the entire car (hold leftmost steering wheel button and flashers button until it resets). After the reboot it should be able to charge.
It's been between-3 and 12 degrees here over the weekend so charging would only work after I'd driven around a bunch and the battery got warmed up.
Don't know if this is a new bug or not since I got the R1T after Elon went crazy this spring and it wasn't that cold then.
It's been between-3 and 12 degrees here over the weekend so charging would only work after I'd driven around a bunch and the battery got warmed up.
Don't know if this is a new bug or not since I got the R1T after Elon went crazy this spring and it wasn't that cold then.
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Budman
Well-Known Member
This is a new thing. I had my Gen 2 R1T all last winter with no issues.
I've been through a couple cycles of this now and this has worked for me.
1. Warm battery.
2. SOFT reset.
3. Leave vehicle and let it go "to sleep"
4. Plug in Level 2
I have not tried the hard reset method.
Hoping for a software patch soon....
Dave Cundiff
Well-Known Member
- First Name
- Dave
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- Feb 28, 2024
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- '23 R1S (DM,Max); '23 R1T (QM,Lg); '23 Chevy Bolt
"Driving around" seems a dreadfully inefficient way to warm the battery -- especially when you already need to charge.
Rivian has other ways of warming the battery. Why not make one or more of those available to Rivian drivers?
I'm with @Mellowyellow, @good2go, and @Budman -- Rivian should be able to fix this via software, and hopefully promptly.
Best wishes!
Dave Cundiff
Well-Known Member
- First Name
- Dave
- Joined
- Feb 28, 2024
- Threads
- 4
- Messages
- 1,170
- Reaction score
- 1,583
- Location
- Pacific County, Washington
- Vehicles
- '23 R1S (DM,Max); '23 R1T (QM,Lg); '23 Chevy Bolt
If an important function is not intuitive, it becomes more evidence that "EVs are too complicated. I'd better just stick with the ICEVs I know."
Real humans don't remember complex instructions until they've done them over and over.
Best is if the problem never comes to the driver's attention at all, because the car just takes care of the problem automatically. Second best is if the screen says to the driver, "Here's the problem. Do [this] to fix it."
I like "reading the manual" a little more than most people -- but everything that requires drivers to master the manual before driving is a deterrent to EV adoption.
***
This specific issue may not affect me, as a Gen 1 owner living near the Northwest Coast (where the Pacific Ocean keeps our winters and summers mostly mild). But it affects at least the northern half of Rivian's current market.
Rivian owners are all "gamma testers" of Rivian's new and complex technology. I'm glad we have each other for support.
Best wishes!
Last edited:
Weck
Well-Known Member
I've charged 3 times since this issue started and have not had to do a soft or hard reset to get it to work.
If you get the unplug error, after preconditioning the battery, a sleep cycle will then let it charge. If you don't try to charge first, you don't need to even let it sleep.
Today I was out running errands and knew I would need to charge, so I just started preconditioning on the way back, warmed up to 50 per the display on the way home. Parked, turned off preconditioning, then plugged in and it worked like normal.
I really do hope they get this issue fixed this week. My wife always pokes fun at my early adopter tendencies and is having a field day at the moment...
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